Methods, techniques, and systems for gathering social media content are provided. Some embodiments provide a Social Intelligence System (“SIS”) configured to provide dynamic search capability of a content source by using a proxy server system as an intermediary between the SIS and the content source. The SIS may then dynamically determine a rate at which it searches for content based on a rate of change or predicted change of a particular content source. Dynamically determining a rate allows the SIS to track a particular topic or series of topics over time, while only searching for content on the topic at the most optimal time periods to reduce overall cost.

The invention relates to mobile messaging and presence services. According to one aspect of the invention, a client device of the mobile messaging system adds a qualifier to a presence attribute, the qualifier comprising one or more parameters specifying the use of the attribute. A client device receiving a presence attribute processes the received presence attribute according to the qualifier parameters in the received attribute. Another aspect of the invention is the showing of how to assemble and store presence items with names, attributes and values in a single presence set within a role having an associated authorization group of members that have the right to subscribe to the whole or part of the presence set of the same role.

A system designed for increasing network communication speed for users, while lowering network congestion for content owners and ISPs. The system employs network elements including an acceleration server, clients, agents, and peers, where communication requests generated by applications are intercepted by the client on the same machine. The IP address of the server in the communication request is transmitted to the acceleration server, which provides a list of agents to use for this IP address. The communication request is sent to the agents. One or more of the agents respond with a list of peers that have previously seen some or all of the content which is the response to this request (after checking whether this data is still valid). The client then downloads the data from these peers in parts and in parallel, thereby speeding up the Web transfer, releasing congestion from the Web by fetching the information from multiple sources, and relieving traffic from Web servers by offloading the data transfers from them to nearby peers.

Techniques are described herein that are capable of using entity name mapping for routing network traffic having encrypted SNI headers. A name resolution request that specifies an entity name is intercepted. Translation of the entity name to a representation of an IP address associated with the entity name is caused. A mapping that cross-references the representation of the IP address to the entity name is stored. A data transfer request that requests establishment of a connection to a destination corresponding to the representation of the IP address is intercepted. The data transfer request includes an encrypted SNI header and a payload. Establishment of the connection to the destination is initiated by providing the encrypted SNI header, the payload, and metadata toward the destination. The metadata includes the entity name based on the mapping.

Various embodiments provide techniques for automatically extracting data from web pages. Such extraction can take place without the use of a browser, and without necessarily rendering the entire web page. Thus, data extraction can be performed more efficiently and more quickly, while reducing the computing resources needed to perform such operations. In at least one embodiment, data extraction and translation are performed by automatically parsing structured data from visible and hidden elements of a web page.

Various embodiments provide techniques for automatically extracting data from web pages. Such extraction can take place without the use of a browser, and without necessarily rendering the entire web page. Thus, data extraction can be performed more efficiently and more quickly, while reducing the computing resources needed to perform such operations. In at least one embodiment, data extraction and translation are performed by automatically parsing structured data from visible and hidden elements of a web page.

A system and process for applying access groups for controlling data access, by a processor device. The process receives from a user a request to access data associated with a person from a file system, whereby the request invokes at least one software method. Next method interception is performed by matching the at least one software method. Group membership of the user and at least one group membership of the person is accessed. Determining if each of the following conditions of i) the user is a member of a specific group and ii) the specific group contains the person are verified. In response to the conditions being verified, the process sends the data to a user device to display to the user, otherwise denying the request to access data. Each group can have one or more criteria, which add patients to that group based on the conditions of those criteria.

A system and process for applying access groups for controlling data access, by a processor device. The process receives from a user a request to access data associated with a person from a file system, whereby the request invokes at least one software method. Next method interception is performed by matching the at least one software method. Group membership of the user and at least one group membership of the person is accessed. Determining if each of the following conditions of i) the user is a member of a specific group and ii) the specific group contains the person are verified. In response to the conditions being verified, the process sends the data to a user device to display to the user, otherwise denying the request to access data. Each group can have one or more criteria, which add patients to that group based on the conditions of those criteria.

Certain example embodiments relate to web applications. In certain example embodiments, an instance of a web application is executed using a client device. In response to the instance being started up, metadata is retrieved using a service embedded in the application and invoked at a bootstrap hook. The metadata is associated with earmarked programmatic elements in the application. At the client device and using an evaluation service injected into operation of the instance, one or more configured rules are evaluated against input. The rules are definable in relation to the earmarked programmatic elements using the retrieved metadata. They specify behavior of the web application and are dynamically (re)configurable while the instance of the web application is running. The (re)configured rules are dynamically effective without requiring web application redeployment, even if (re)configured while the instance of the web application is running. The instance is controllable responsive to the evaluation.

A method, system and computer program product for handling potential service load interruptions. The utilization of resources, such as servers in a service infrastructure of a SaaS provider, are monitored. If the utilization of a resource exceeds a threshold, then the resource is identified as having an excessive service load leading to a potential service load interruption. When a request is received from a user requesting to access such a resource, one or more action items to be completed by the user are generated and presented to the user. “Action items” refer to any activity that is required by the user to be performed thereby providing the SaaS provider additional time to address the potential service load interruption in an appropriate manner. Additional action item(s) will be presented to the user until the SaaS provider addresses the potential service load interruption, at which point, the request will be serviced.