A computer-implemented contact center platform has a receiver that receives a service request for a service provided by a remotely situated service server. Further, the computer-implemented contact center platform has a transmitter that sends, to a customer relationship management system via a network, a data request for data pertaining to the service request via a first function call through an application programming interface corresponding to a remotely-situated customer relationship management system that stores one or more records pertaining to the service. The computer-implemented contact center platform is distinct from the remotely-situated customer relationship management system. Further, the computer-implemented contact center platform has a memory device have a data cache that stores the data pertaining to the service request.

Methods and systems provide indirect and temporary access to a company's IT infrastructure and business applications. The methods/systems involve establishing an access control center (ACC) to control the access that technical support personnel may have to the company's IT infrastructure and business applications. Thin client terminals with limited functionality may then be set up in the ACC for use by the technical support personnel. The thin client terminals connect the technical support personnel to workstations outside the ACC that operate as virtual desktops. The virtual desktops in turn connect the technical support personnel to the IT infrastructure and business applications. An ACC application may be used to automatically establish the connection between the thin client terminals and the virtual desktops and the virtual desktops and the IT infrastructure and business applications.

In one aspect of the present disclosure, a management controller configured for assisting configuration of a compute node is disclosed. The management controller includes a processor and a memory communicatively coupled to the processor and operable to instruct the processor to assist configuration of the compute node by receiving a request to configure the compute node, obtaining configuration information for the compute node, serving as a proxy emulating a presence of the compute node on a fabric, discontinuing to serve as the proxy after the compute node is configured. In some embodiments, serving as a proxy emulating a presence of the compute node on a fabric may include logging in to the fabric on behalf of the compute node and staying logged in to the fabric while the compute node is being configured with one or more configurable resources.

A method and a server device for providing an IoT platform service are provided. According to at least one aspect of the present disclosure, a method of providing an IoT platform service, which is performed by an IoT platform server apparatus, generates a shadow device corresponding to an IoT device, manages state information of the IoT device through the corresponding shadow device, and registers and administers a specification (i.e., a device descriptor) regarding common features of a plurality of devices.

A method of managing an intermittent network includes, with a local network manager executed by a processor of a local server, managing at least one local client device to use the local server as a proxy server. The method includes, with an internet connection manager executed by the processor of the local server, transferring data between an internet and the local server based on a quality and speed of a connection to the internet, and, with an update manager, sending data downloaded from the internet by the local server to the local client device. The method includes, with an analytics manager, retrieving analytics data from the local client device. The local server restricts the local client device from accessing the internet through the local server.

The present disclosure relates to a communication technique for convergence of IoT technology and a 5G communication system for supporting a higher data transfer rate beyond a 4G system, and a system therefor. The present disclosure can be applied to intelligent services (e.g., smart homes, smart buildings, smart cities, smart or connected cars, health care, digital education, retail business, and services associated with security and safety) on the basis of 5G communication technology and IoT-related technology. The present invention provides a method and an apparatus for buffering downlink data to a mobile initiated communication-only mode terminal.

Some embodiments provide a method for monitoring the status of a network connection between first and second host computers. The method is performed in some embodiments by a tunnel monitor executing on the first host computer that also separately executes a machine, where the machine uses a tunnel to send and receive messages to and from the second host computer. The method establishes a liveness channel with the machine to iteratively determine whether the first machine is operational. The method further establishes a monitoring session with the second host computer to iteratively determine whether the tunnel is operational. When a determination is made through the liveness channel that the machine is no longer operational, the method terminates the monitoring session with the second host computer. When a determination is made that the tunnel is no longer operational, the method notifies the machine through the liveness channel.

A method for fetching a content from a web server to a client device is disclosed, using tunnel devices serving as intermediate devices. The client device accesses an acceleration server to receive a list of available tunnel devices. The requested content is partitioned into slices, and the client device sends a request for the slices to the available tunnel devices. The tunnel devices in turn fetch the slices from the data server, and send the slices to the client device, where the content is reconstructed from the received slices. A client device may also serve as a tunnel device, serving as an intermediate device to other client devices. Similarly, a tunnel device may also serve as a client device for fetching content from a data server. The selection of tunnel devices to be used by a client device may be in the acceleration server, in the client device, or in both. The partition into slices may be overlapping or non-overlapping, and the same slice (or the whole content) may be fetched via multiple tunnel devices.

The present disclosure relates to an energy-efficient optimized computing offloading method for a vehicular edge computing network and a system thereof; the method comprises: calculating the energy efficiency cost EEC of local computing; calculating the energy efficiency cost EEC of mobile edge computing; determining an optimal offloading decision based on the energy efficiency cost of local computing and the energy efficiency cost of mobile edge computing; determining an optimal CPU frequency and an optimal transmit power of the vehicle based on the optimal offloading decision; and determining the optimal offloading time of the vehicle based on the optimal CPU frequency and the optimal transmit power of the vehicle. The method of the present disclosure can improve the computing offloading efficiency.

A solar-powered wireless communication device a flexible circuit, a device layer positioned adjacent to the flexible circuit and having a plurality of electronic components coupled to the flexible circuit, a flexible cover positioned over the device layer, a flexible substrate coupled with a second side of the flexible circuit, opposite the first side, by a first adhesive layer, and a solar panel positioned at a surface of the solar-powered tape node and coupling with the flexible circuit. The solar panel has a light-receiving surface facing away from the flexible circuit and is operable to generate electrical power when light is incident on the light-receiving surface. The solar-powered wireless communication device being operable to determine that power available to the solar-powered wireless communication device is below a first threshold and delegate at least one task of the solar-powered wireless communication device to another node of a network communications environment.