A system for providing help includes a preprogrammed kit that includes at least one digital assistant and a virtual private network repeater for connecting to a data provider for connecting the digital assistant to a server. A plurality of agent computers is connected to the server by a data network. The digital assistant is preprogrammed with a skill for recognizing a preprogrammed specific utterance and the digital assistant is pre-configured to connect with the virtual private network repeater. After the preprogrammed specific utterance is detected by the digital assistant, the digital assistant initiates a request for help to the server and upon receiving the request for the help, the server assigns one of the agent computers and forwards the request for help to the one of the agent computers.

An integrated GW (I-GW) can be utilized to facilitate communications with Internet of things (IoT) devices that operate without Internet protocol (IP) addresses, based on assigned preferences and/or priority. In one aspect, the I-GW can efficiently deliver existing services for various types of IoT devices (e.g., that support different non-IP protocols) and can create emerging applications across different vertical applications. Further, the I-GW can leverage mobility network elements to authenticate, prioritize connections, and/or enable data orchestration via underlying software defined network (SDN)-enabled capabilities and/or infrastructure services. By utilizing IoT devices that do not have IP stacks, a cost and/or size of the IoT devices can be decreased and battery life can be significantly extended.

A unified platform for managing telephone number (TN) ordering and procurement lifecycles is provided. The unified platform provides or interacts with functionality for reservations, porting, conflict checks, testing, and industry notification functionality. An associated graphical user interface provides the functionality to a variety of users including customers, salespeople, and order managers.

A system for providing help includes a smartphone having a cellular transceiver and a global positioning subsystem. A call center server computer system has a plurality of agent computers. Software running on the smartphone is configured to recognize a preprogrammed specific utterance and to connect with the call center server computer system. After the preprogrammed specific utterance is detected, the software running on the smartphone initiates a call to the call center server computer system. When the call center server computer system receives the call, the call center server computer system retrieves a data record associated with the smartphone using a caller-id of the call and the call center server computer system assigns an agent computer. At least part of the data record is displayed on a display of that agent computer and an audio connection is made between that agent computer and the smartphone.

A method for providing help includes providing a plurality of data records, each data record having medical information regarding a user and one or more contacts associated with the user. After receiving a call for help at a call center computer system, determining the user based upon an identifier of the call for help and assigning an agent computer of the call center computer system to the call for help then transferring at least part of the data record to the agent computer. The data record of the user is then accessed at the agent computer and after determining a nature of the need for the help, a second call is made to one contact from the data record of the user after selecting the one contact selected based upon the need for help.

A system for providing help includes a smartphone having a cellular transceiver and a global positioning subsystem. A call center server computer system has a plurality of agent computers. Software running on the smartphone is configured to recognize a preprogrammed specific utterance and to connect with the call center server computer system. After the preprogrammed specific utterance is detected, the software running on the smartphone initiates a call to the call center server computer system. When the call center server computer system receives the call, the call center server computer system retrieves a data record associated with the smartphone using a caller-id of the call and the call center server computer system assigns an agent computer. At least part of the data record is displayed on a display of that agent computer and an audio connection is made between that agent computer and the smartphone.

A method in a proxy call session control function, P-CSCF, of handling an unauthenticated emergency call originating from a roaming user equipment, UE, which is not attached to the P-CSCF. The P-CSCF receives a SIP INVITE request from the UE, the INVITE request relating to the unauthenticated emergency call, and determines an IP address of the UE. The P-CSCF sends an identity query to a policy and charging rules function, PCRF, indicating the IP address of the UE and requesting other identifiers of the UE, and receives one or more other identifiers of the UE from the PCRF. The P-CSCF constructs a TEL and/or SIP uniform resource identifier, URI, for the UE on the basis of at least one of said other identifiers, inserts the URI into the SIP INVITE request, and sends the SIP INVITE request to a public safety answering point, PSAP. Also provided are corresponding methods in other nodes and for authenticated emergency calls, and apparatus for implementing the methods.

Aspects of the subject disclosure may include, for example, responsive to determining that a second device is associated with a first carrier network, obtaining a first record associated with a called number of the second device from a first carrier network telephone number mapping equipment server of the first carrier network, and transmitting a first internet protocol address for the second device from the first record to a terminating call session control function server of the first carrier network to initiate the internet protocol call session. Responsive to a second determination that the second device is associated with a second carrier network, obtaining a second record associated with the called number according to a pointer to a second carrier network telephone number mapping equipment server of the second carrier network, and transmitting a second internet protocol address for the second device derived from the second record to a session border controller of the first carrier network to initiate the internet protocol call session. Other embodiments are disclosed.

An example method of suggesting contacts in a communications routing system includes: routing, via a routing engine, communications events between a communications device and a plurality of further communications devices coupled to the communications routing system as VoIP calls using respective VoIP telephone numbers; storing, for a user account associated with the communications device, a contact database representing VoIP telephone numbers stored in a contact tracking application of the communications device; storing, in the contact database for the user account, a log of communications events including a record for each new telephone number; and when the record for a new telephone number satisfies a threshold condition, providing a prompt, at the communications device, to add the new telephone number to the contact tracking application.

A network device receives a location update message from a mobile network switch. The location update message indicates that a mobile device is registered with the mobile network switch. The location update message includes an international mobile subscriber identity (IMSI) associated with the mobile device. The network device determines, based at least on the IMSI, a plurality of MSISDNs associated with the mobile device, including a first MSISDN that is enabled for calling and a second MSISDN that is not enabled for calling. The network device transmits, in response to the location update message, subscriber data to a database associated with the mobile network switch, which associates the IMSI with the first MSISDN.