A system and method, the method comprising receiving, at a processor, an hearing user's (HU's) voice signal from an HU participant during a first call, wherein the first call is a communication across a communication network, the processor programmed to perform the steps of, examining at least a portion of the voice signal to determine an identity of the HU, identifying a voice model associated with the identity of the HU, wherein the voice model comprises a plurality of rules, and further wherein each of the plurality of rules is a rule for transcribing a word in the HU voice signal into text and generating a text output, wherein the text output is a transcription of a plurality of words identified in the HU voice signal, and further wherein at least one of the plurality of words identified is identified using at least one rule of the plurality of rules.

A hearing user's device for communicating with a hearing impaired assisted user using an assisted user's device that includes a speaker and a display screen for broadcasting a hearing user's voice signal and presenting captioned text associated with the hearing user's voice signal to the assisted user, respectively, the hearing user's device comprising a microphone for receiving the hearing user's voice signal as spoken by the hearing user, a display screen and a processor linked to the microphone and the display screen, the processor transmitting the hearing user's voice signal to the assisted users device, the processor presenting a quality indication of the captioned text presented to the assisted user via the assisted users device for consideration by the hearing user.

A system for providing voice-to-text captioning service comprising a relay processor that receives voice messages generated by a hearing user during a call, the processor programmed to present the voice messages to a first call assistant, a call assistant device used by the first call assistant to generate call assistant generated text corresponding to the hearing user's voice messages, the processor further programmed to run automated voice-to-text transcription software to generate automated text corresponding to the hearing user's voice messages, use the call assistant generated text, the automated text and the hearing user's voice messages to train the voice-to-text transcription software to more accurately transcribe the hearing user's voice messages to text, determine when the accuracy exceeds an accuracy requirement threshold, during the call and prior to the automated text exceeding the accuracy requirement threshold, transmitting the call assistant generated text to the assisted user's device for display to the assisted user and subsequent to the automated text exceeding the accuracy requirement threshold, transmitting the automated text to the assisted user's device for display to the assisted user.

A communication system and method for displaying text captions corresponding to voice communications between an assisted user's mobile wireless device and a separate hearing user's device includes at least one communication component configured to enable the appliance to communicate with a relay, a display, and a processor operably coupled to the at least one communication component and the display. The processor is configured to enable the assisted user to establish an association between the appliance and the mobile device, receive text originating at the relay, the text corresponding to a transcript of the hearing user's voice signal originating at the hearing user's device, and cause text captions corresponding to the received text to be displayed on the display.

A system and method for facilitating communicating between a hearing user and a hard of hearing user that incorporates a device including at least one communication component configured to enable the appliance to communicate with a relay, a display, and a processor. The processor is configured to enable the hard of hearing user to establish an association between an appliance and a mobile device used by the hard of hearing user. The mobile device is configured to communicate with the hearing user's device, receive text originating at the relay, the text corresponding to a transcript of the hearing user's voice signal originating at the hearing user's device, and cause text captions corresponding to the received text to be displayed on the display.

A communication system including a hard of hearing user's captioned device, the captioned device including a display screen and a processor. The processor in the captioned device is configured to: establish communication with a hard of hearing user's phone device that is independent of the hard of hearing user's captioned device, receive a text communication originating at a relay, the text communication corresponding to a transcription of the hearing user's voice signal, and display a text caption corresponding to the text communication on the display of the hard of hearing user's captioned device.

A communication system comprising a hard of hearing user's wireless phone device configured to (i) wirelessly receive a hearing user's voice signal that originated at a hearing user's phone device, (ii) route the hearing user's voice signal to a relay for transcription into a text communication, (iii) receive a hard of hearing user's voice signal and (iv) transmit the hard of hearing user's voice signal to the hearing user's phone device, a hard of hearing user's captioned device that is independent of the hard of hearing user's phone device, the captioned device including a display screen and a processor, the processor in the captioned device configured to: (i) receive a text communication originating at the relay, the text communication corresponding to a transcription of the hearing user's voice signal, and (ii) display a text caption corresponding to the text communication on the display of the hard of hearing user's captioned device.

A method of and system for facilitating a captioned conversation between a hard of hearing user using a hard of hearing user's captioned device and a hearing user, the method including the steps of establishing communication between the captioned device and a hard of hearing user's phone device that is independent of the captioned device, and establishing communication between the captioned device and a relay for communicating a text communication from the relay to the captioned device, the text communication including a text transcript corresponding to a hearing user's voice signal transmitted to the hard of hearing user's phone device from a hearing user's phone device.

Devices and methods include communication devices and network devices configured to automatically connect to each other over a password protected network connection without a user setting the password for the password protected network connection. The communication devices may communicate over the password protected network connection to the network device and further to a communication service for providing interpretive services for hearing-impaired users, such as text captions, during a call. Predetermined network names and associated passwords may be persistent prior to set up as well as after a hard reset in which other user defined settings may be erased.

A communication system and method usable to facilitate communication between a hearing user and an assisted user. In particular, the system employs a wireless portable tablet or other portable electronic computing device linked to a captioning enabled phone as a remote interface for that phone, thereby providing an assisted user with more options, more freedom, and improved usability of the system.