Patent classifications
H04M1/271
Adaptive interface switching
A system and method of adaptive interface switching in a mobile electronic communications device entails engaging in an audio interface task at the mobile electronic communications device. If during the audio interface task it is detected that at least one microphone or at least one speaker of the mobile electronic communications device is compromised, then the system activates a data link to a wearable communication device associated with a user of the mobile electronic communications device. At least one of a mic and speaker on the wearable communication device is then used to continue the audio interface task.
Announcement in a communications session
Techniques for announcing a communications session after the communications session is established between multiple user devices are described. In an example, a computer system may instruct a first user device to establish a communications session with a second user device. The computer system may receive, from the second user device, data indicating a request of the first user device for the communications session. Based at least in part on the data, the computer system may generate content associated with the first user device. The computer system may also instruct the second user device to accept the request and present the content after the communications session is established between the first user device and the second user device.
System and method for calling a service representative using an intelligent voice assistant
A system and method of using an intelligent voice assistant to assist a user is described. The intelligent voice assistant includes a voice module to control speech functionality and one or more other modules that provide a variety of other assistance, including a document explanation module, a push content module, a call connection module, or an enhanced assistant module. The modules may be configured as applications that are downloaded to the intelligent voice assistant and used to provide various assistance to the user to explain documents, pay bills, call a customer service representative, navigate to a target view on an application of a user device, or retrieve diagnostic data for sensors in communication with the intelligent voice assistant.
SPEAKER RECOGNITION IN THE CALL CENTER
Utterances of at least two speakers in a speech signal may be distinguished and the associated speaker identified by use of diarization together with automatic speech recognition of identifying words and phrases commonly in the speech signal. The diarization process clusters turns of the conversation while recognized special form phrases and entity names identify the speakers. A trained probabilistic model deduces which entity name(s) correspond to the clusters.
MULTIPLE CONCURRENT VOICE ASSISTANTS
Techniques are described herein for concurrent voice assistants. A method includes: providing first and second automated assistants with access to one or more microphones; receiving, from the first automated assistant, an indication that the first automated assistant has initiated a first session, and in response: continuing providing, to the first automated assistant, access to the one or more microphones; discontinuing providing, to the second automated assistant, access to the one or more microphones; and preventing the second automated assistant from accessing one or more portions of an output audio data stream; receiving, from the first automated assistant, an indication that the first session has ended, and in response: continuing providing, to the first automated assistant, access to the one or more microphones; resuming providing, to the second automated assistant, access to the one or more microphones; and resuming providing, to the second automated assistant, the output audio data stream.
ROUTING QUERIES BASED ON CARRIER PHRASE REGISTRATION
In general, the subject matter described in this specification can be embodied in methods, systems, and program products for receiving a voice query at a mobile computing device and generating data that represents content of the voice query. The data is provided to a server system. A textual query that has been determined by a speech recognizer at the server system to be a textual form of at least part of the data is received at the mobile computing device. The textual query is determined to include a carrier phrase of one or more words that is reserved by a first third-party application program installed on the computing device. The first third-party application is selected, from a group of one or more third-party applications, to receive all or a part of the textual query. All or a part of the textual query is provided to the selected first application program.
IMPLEMENTATIONS FOR VOICE ASSISTANT ON DEVICES
An electronic device stores a voice assistant library for execution on the electronic device based on the electronic device having a first device type. The electronic device receives a verbal input from a user. It extracts request information from the verbal input by processing the verbal input using the voice assistant library executing on the device. It transmits a request to a remote system. The electronic device receives a response to the request. The response is generated by the remote system. The electronic device performs an operation in accordance with the response by one or more voice-processing modules of the configured voice assistant library.
Voice communication targeting user interface
User interfaces may enable users to initiate voice-communications with voice-controlled devices via a Wi-Fi network or other network via an Internet Protocol (IP) address. The user interfaces may include controls to enable users to initiate voice communications, such as Voice over Internet Protocol (VoIP) calls, with devices that do not have connectivity with traditional mobile telephone networks, such as traditional circuit transmissions of a Public Switched Telephone Network (PSTN). For example, the user interface may enable initiating a voice communication with a voice-controlled device that includes network connectivity via a home Wi-Fi network. The user interfaces may indicate availability of devices and/or contacts for voice communications and/or recent activity of devices or contact.
Method for transmitting an electronic alarm via a smartphone, and device for implementing the method
A method for generating an alert and an electronic message from a mobile smartphone comprising a display and various sensors including a GPS sensor, the method comprising the steps consisting of: —downloading, to a smartphone, a remote support application comprising the implementation of a service for controlling the microphone, even in the event of the phone being locked; —activating the sensors present in the mobile phone in order to collect information linked to the environment of the mobile phone; —carrying out a contextual analysis of the information collected by the sensors in order to determine an emergency situation requiring an alert to be triggered.
Devices and methods for efficient emergency calling
Disclosed are devices, systems, methods, and media for efficient emergency calling using digital devices. In some embodiments, a user is able to make an emergency call by a one-touch or dual-touch process. An authentication process may reduce inadvertent and unauthorized emergency calling. Persistent emergency buttons are also disclosed that may be used for calling emergency in different states of the device.