A computer detects a connected voice or video call between participants and records a brief media sample. Speech recognition is utilized to determine when the call is connected as well as to transcribe the content of the audio portion of the media sample. The recorded media sample and transcribed content is associated with the connected voice or video call such that a user may reference it at a later point. The computer additionally suggests creating or editing contact information associated with the participants of the connected voice or video call based on the transcribed content.

A computer detects a connected voice or video call between participants and records a brief media sample. Speech recognition is utilized to determine when the call is connected as well as to transcribe the content of the audio portion of the media sample. The recorded media sample and transcribed content is associated with the connected voice or video call such that a user may reference it at a later point. The computer additionally suggests creating or editing contact information associated with the participants of the connected voice or video call based on the transcribed content.

A method and a system for voice transmission control. The method comprises: receiving, by a voice answering device, a voice command and transmitting the voice command to a sound control server through a network data transmission channel; recognizing, by the sound control server, the voice command, generating corresponding VXML control information based on a recognition result, and transmitting the VXML control information to the voice answering device through the network data transmission channel; and performing, by the voice answering device, an operation according to the received VXML control information. With this method, the architecture and workflow of the communication system can be simplified, and the difficulty of design thereof can be reduced.

A method and an apparatus for implementing a voice mailbox is presented, including receiving a call request that is from a first terminal and whose destination address is a second terminal; sending a call response to the first terminal based on the call request, where the call response is used to instruct a user of the first terminal to leave a voice message; receiving a voice message that is sent by the first terminal after the call response is received; recognizing words in the voice message, to convert the voice message into a word text; and performing, according to the word text, a reply operation with respect to the first terminal or a notification operation with respect to the second terminal.

Embodiments of the present invention provide a method, system and computer program product for CRM audio on hold. In an embodiment of the invention, a CRM audio on hold method includes identifying a caller associated with the telephone call received in a call processing gateway, selecting a record in a CRM application pertinent to the caller and inserting the selected record into a variable field of a template. The method also includes text-to-speech (TTS) processing the template into audio and returning the audio to the call processing gateway for playback to the caller while the caller is on hold.

A computer detects a connected voice or video call between participants and records a brief media sample. Speech recognition is utilized to determine when the call is connected as well as to transcribe the content of the audio portion of the media sample. The recorded media sample and transcribed content is associated with the connected voice or video call such that a user may reference it at a later point. The computer additionally suggests creating or editing contact information associated with the participants of the connected voice or video call based on the transcribed content.

A method and message server (204) for routing a speech message, received (2:1) from a user equipment (200) of a sending user, to at least one recipient (208, 210) in a communication network. After obtaining (2:2) a text version created by speech recognition (206) of the received speech message, the at least one recipient is identified (2:3) by the message server based on the obtained text version, and the speech message is then routed (2:5) to the identified at least one recipient.

This application provides an exercise-based call processing method, an apparatus, and an electronic device, to intelligently process a call based on an exercise status of a user, which improves efficiency of interaction between the device and the user. The exercise-based call processing method may be applied to an electronic apparatus. The method includes: obtaining exercise data, detected by at least one sensor, of the user; determining the exercise status of the user of the electronic apparatus, where the exercise data is used to represent a current exercise status of the user; and when a system in which the electronic apparatus is located receives the call, determining, based on a determined current exercise status of the user, a processing action corresponding to a current call, and performing the processing action.