The disclosed technology includes at least one method that enables a user of a wireless mobile device to remotely administer test cases that check the performance of telecommunications network nodes. The method includes authenticating a user for a limited time period in which the user can remotely administer the test cases. While being temporarily authenticated, the user can configure the test cases by associating services or operations with particular nodes. The executed test cases cause the nodes to generate data that indicate performance of the nodes in response to the services or operations. The results can be displayed at the mobile device used to remotely administer the test cases.

A channel-based voice call method, including: accepting a matching request of a client, acquiring a matching result of the client from a matching pool, and returning the matching result to the client; and acquiring a call matching acceptance instruction of the client, allocating a temporary channel and locking the temporary channel, and sending a successfully accepted matching message, a temporary channel number and a channel password to the client, such that the client enters the temporary channel based on the successfully accepted matching message, the temporary channel number and the channel password to make a call.

Methods, apparatus, systems, and articles of manufacture to calibrate payload information are disclosed. An example apparatus includes at least one memory, instructions in the apparatus, and processor circuitry. The processor circuitry is to execute the instructions to obtain (a) passive measurement data and (b) background active measurement (BAM) data from panelists in a market of interest, the BAM data associated with network usage metrics of panelist wireless devices undisturbed by panelist behavior. The processor circuitry is also to execute the instructions to assign a first share of the passive measurement data and a second share of the BAM data to particular areas within the market of interest, the first share based on a number of passive measurement occurrences in a first one of the particular areas, the second share based on a number of BAM occurrences in the first one of the particular areas. The processor circuitry is also to execute the instructions to remove a bias between the passive measurement data and the BAM data by calibrating the BAM data for the market of interest using weights determined for the first one of the particular areas based on the first and second shares.

Methods, apparatus, systems, and articles of manufacture to calibrate payload information are disclosed. An example apparatus includes at least one memory, instructions in the apparatus, and processor circuitry. The processor circuitry is to execute the instructions to obtain (a) passive measurement data and (b) background active measurement (BAM) data from panelists in a market of interest, the BAM data associated with network usage metrics of panelist wireless devices undisturbed by panelist behavior. The processor circuitry is also to execute the instructions to assign a first share of the passive measurement data and a second share of the BAM data to particular areas within the market of interest, the first share based on a number of passive measurement occurrences in a first one of the particular areas, the second share based on a number of BAM occurrences in the first one of the particular areas. The processor circuitry is also to execute the instructions to remove a bias between the passive measurement data and the BAM data by calibrating the BAM data for the market of interest using weights determined for the first one of the particular areas based on the first and second shares.

A Toll-Free Management Platform (TFMP) includes methods and systems for number administration, customer administration, call management services, texting services and text registry, and a smart services registry. The TFMP may allow users to receive through a web-based interface, an activate request from a user, wherein the request includes at least a customer record template reference and an indication of when to active a toll-free telecommunications number associated with the request. The request may include at least one IP address datum associated with the toll-free telecommunications number. A user interface may allow activating a toll-free number, and users may access the TFMP to create and access existing templates of toll-free call routing templates, and utilize a routing tree engine to create customized call routing trees for the toll-free numbers of interest to the user.

A computer-implemented method of for optimizing cellular network performance including identifying a plurality of voice call records stored on an application server in a first type of cellular network. The method includes analyzing call data associated with the plurality of voice call records, and identifying a set of fall back voice call records. The call data for each voice call record of the set of fall back voice call records includes a fall back indicator indicating that each voice call was initiated using a second type of cellular network. The method includes analyzing cause codes in the call data associated with the set of fall back voice call records and determining, based on the cause codes, a value for at least one KPI associated with the second type of cellular network.

Methods, apparatus, systems, and articles of manufacture to calibrate payload information are disclosed. An example apparatus includes at least one memory, instructions in the apparatus, and processor circuitry. The processor circuitry is to execute the instructions to obtain (a) passive measurement data and (b) background active measurement (BAM) data from panelists in a market of interest, the BAM data associated with network usage metrics of panelist wireless devices undisturbed by panelist behavior. The processor circuitry is also to execute the instructions to assign a first share of the passive measurement data and a second share of the BAM data to particular areas within the market of interest, the first share based on a number of passive measurement occurrences in a first one of the particular areas, the second share based on a number of BAM occurrences in the first one of the particular areas. The processor circuitry is also to execute the instructions to remove a bias between the passive measurement data and the BAM data by calibrating the BAM data for the market of interest using weights determined for the first one of the particular areas based on the first and second shares.

Methods, apparatus, systems, and articles of manufacture to calibrate payload information are disclosed. An example apparatus includes at least one memory, instructions in the apparatus, and processor circuitry. The processor circuitry is to execute the instructions to obtain (a) passive measurement data and (b) background active measurement (BAM) data from panelists in a market of interest, the BAM data associated with network usage metrics of panelist wireless devices undisturbed by panelist behavior. The processor circuitry is also to execute the instructions to assign a first share of the passive measurement data and a second share of the BAM data to particular areas within the market of interest, the first share based on a number of passive measurement occurrences in a first one of the particular areas, the second share based on a number of BAM occurrences in the first one of the particular areas. The processor circuitry is also to execute the instructions to remove a bias between the passive measurement data and the BAM data by calibrating the BAM data for the market of interest using weights determined for the first one of the particular areas based on the first and second shares.

A computer-implemented method of for optimizing cellular network performance including identifying a plurality of voice call records stored on an application server in a first type of cellular network. The method includes analyzing call data associated with the plurality of voice call records, and identifying a set of fall back voice call records. The call data for each voice call record of the set of fall back voice call records includes a fall back indicator indicating that each voice call was initiated using a second type of cellular network. The method includes analyzing cause codes in the call data associated with the set of fall back voice call records and determining, based on the cause codes, a value for at least one KPI associated with the second type of cellular network.

Tangible, non-transitory, machine-readable media include instructions that cause a processor to receive a first indication that a user is attempting to communicate with a provider, and intercept communication between the user and the provider based on the first indication being received. The instructions also cause the processor to send user information to a provider application server based on the first indication being received, and display a visual interface that establishes communication with the relevant provider department or performs a transaction based on the first indication being received. The instructions further cause the processor to receive a second indication associated with performing the action associated with the provider via the visual interface; and performing the action based on the second indication being received.