A system for synthesizing real IVR scenarios, automatically reproducing test scenarios, and providing accurate reports on those scenarios. An IVR tester uses a telephony device (website, mobile app, VOIP, etc.) and an automated IVR test case generator to place test calls to an IVR system. The automated IVR test case generator intercepts and collects the phone call's audio stream, dual-tone multi-frequency signals, and available metadata (e.g., response times, post-speech silence timeout, etc.). Once the call is complete, the automated IVR test case generator pre-populates a webpage or other user-interface technology and a database with the audio stream, dual-tone multi-frequency signals, and available metadata from the test scenario phone call. The IVR tester may then save that test scenario and continue to the next scenario. The saved scenario may now be used automatically by the IVR test case generator for regression testing or duplicated and edited for use in other systems.

This disclosure describes a system and method for generating images by performing TEM surveys using pre-existing infrastructure such as transmission lines, or power lines, and naturally occurring transients such as lightning strikes or load switching. A relatively inexpensive sensor array can be installed on overhead power lines (e.g., electrical transmission or sub-transmission lines) which can detect transients in the overhead power lines. Transients in the overhead power lines can cause the power lines to emit pulses of electromagnetic (EM) radiation, which propagate into the earth's subsurface. This sudden change in electromagnetic field in the subsurface can induce eddy currents, which in turn emit return EM radiation that can propagate back to the overhead power line and induce secondary voltage and current transients. The magnitude of these secondary transients, and their time delay from the original transient are influenced by the properties of the subsurface in which the eddy currents formed.

A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source Of an issue while on the go. A rookie-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that re most relevant to them, and configure push notification alerts accordingly.

A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source Of an issue while on the go. A rookie-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that re most relevant to them, and configure push notification alerts accordingly.

A system comprising a call center, contact system test engine, plurality of networks, at least one remote server, at least one remote database, which allows users to automate call center testing and combine synchronized results for agent-customer calls (AX-CX test synchronization). The system is further accomplished with methods, using different techniques for synchronizing the testing for both customer and agent results, and producing these test results in a mobile dashboard and web-accessible dashboard.

A system comprising a call center, contact system test engine, plurality of networks, at least one remote server, at least one remote database, which allows users to automate call center testing and combine synchronized results for agent-customer calls (AX-CX test synchronization). The system is further accomplished with methods, using different techniques for synchronizing the testing for both customer and agent results, and producing these test results in a mobile dashboard and web-accessible dashboard.

A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.

A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.

A packet identifying method includes: connecting to an IP telephone device under test and querying to a current device information of the IP telephone device under test; determining if there is any instruction set in a database matched with the current device information, wherein the database includes a plurality of instruction sets, and each instruction set corresponds to existing device information of an IP telephone device; and executing a packet identifying procedure by using an executing instruction set.

A packet identifying method includes: connecting to an IP telephone device under test and querying to a current device information of the IP telephone device under test; determining if there is any instruction set in a database matched with the current device information, wherein the database includes a plurality of instruction sets, and each instruction set corresponds to existing device information of an IP telephone device; and executing a packet identifying procedure by using an executing instruction set.