A system and apparatus are provided for generating synthetic telephony narrowband data for training an automatic speech recognition model by receiving a broadband audio data file and then initiating a telephony call using a pre-configured telephone provider to play the broadband audio data file in the telephony call and to record and store audio data generated by transmission of the broadband audio data file in the telephony call, thereby generating the synthetic telephony narrowband data file from the broadband audio data file.

A method for generating synthetic telephony narrowband data for training an automatic speech recognition model by receiving a broadband audio data file and then initiating a telephony call using a pre-configured telephone provider to play the broadband audio data file in the telephony call and to record and store audio data generated by transmission of the broadband audio data file in the telephony call, thereby generating the synthetic telephony narrowband data file from the broadband audio data file.

A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.

A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.

This disclosure describes a system and method for generating images by performing TEM surveys using pre-existing infrastructure such as transmission lines, or power lines, and naturally occurring transients such as lightning strikes or load switching. A relatively inexpensive sensor array can be installed on overhead power lines (e.g., electrical transmission or sub-transmission lines) which can detect transients in the overhead power lines. Transients in the overhead power lines can cause the power lines to emit pulses of electromagnetic (EM) radiation, which propagate into the earth's subsurface. This sudden change in electromagnetic field in the subsurface can induce eddy currents, which in turn emit return EM radiation that can propagate back to the overhead power line and induce secondary voltage and current transients. The magnitude of these secondary transients, and their time delay from the original transient are influenced by the properties of the subsurface in which the eddy currents formed.

A communication normal-operation availability checking apparatus is provided for checking normal-operation availability of communications that go through a first network, a second network and a third network. The communication normal-operation availability checking apparatus includes: a list generation unit configured to generate a list including one or more carriers that provide a detectable first network; and a checking unit configured to check the normal-operation availability of the communications by executing a test that goes through the first network based on the list.

An automated contact center agent mobile device client infrastructure testing system comprising a mobile device command repository is disclosed. The system also has a mobile device control module that retrieves mobile device commands from the repository, receives instructions, data, and parameters for contact center device testing, runs predesignated contact center device test suites on at least one mobile device, receives contact center device test suite result data from mobile devices, and forwards the contact center device test suite result data received from mobile devices to a contact center device test manager system.

An automated contact center agent mobile device client infrastructure testing system comprising a mobile device command repository is disclosed. The system also has a mobile device control module that retrieves mobile device commands from the repository, receives instructions, data, and parameters for contact center device testing, runs predesignated contact center device test suites on at least one mobile device, receives contact center device test suite result data from mobile devices, and forwards the contact center device test suite result data received from mobile devices to a contact center device test manager system.

A method for testing the functional capability of an emergency call device of a transportation vehicle. In an emergency mode, at least one specific audio signal is generated for a vehicle passenger by the emergency call device and emitted to the interior of the transportation vehicle. For testing, the emergency call device is put into a testing mode in which the at least one audio signal intended for the emergency is generated and wherein, in the testing mode, the generated audio signal passes, within the vehicle-internal emergency call device, through a signal path which is modified compared with the emergency mode.

A method for testing the functional capability of an emergency call device of a transportation vehicle. In an emergency mode, at least one specific audio signal is generated for a vehicle passenger by the emergency call device and emitted to the interior of the transportation vehicle. For testing, the emergency call device is put into a testing mode in which the at least one audio signal intended for the emergency is generated and wherein, in the testing mode, the generated audio signal passes, within the vehicle-internal emergency call device, through a signal path which is modified compared with the emergency mode.