A Toll-Free Management Platform (TFMP) includes methods and systems for number administration, customer administration, call management services, texting services and text registry, and a smart services registry. The TFMP may allow users to receive through a web-based interface, an activate request from a user, wherein the request includes at least a customer record template reference and an indication of when to active a toll-free telecommunications number associated with the request. The request may include at least one IP address datum associated with the toll-free telecommunications number. A user interface may allow activating a toll-free number, and users may access the TFMP to create and access existing templates of toll-free call routing templates, and utilize a routing tree engine to create customized call routing trees for the toll-free numbers of interest to the user.

A system comprising a communication activity detecting device, a network selector, and a network control memory structure that operate to detect anomalous communication activity and, in response, send a routing control to a location routing number control memory structure to alter a location routing number, which results in communication activity switching from a first network to a second network. A method including receiving a network switch control to switch communication activity from a first network to a second network, selecting the second network from one or more networks to route the communication activity, and sending a routing control to a location routing number control memory structure. The routing control may include instructions to alter a first location routing number to a second location routing number associated with the second network.

A method and system for operating a multitenancy telephony system including receiving a plurality of call requests associated with an application server; selecting a subset of the received call requests using a load balancer; assigning each selected call request to one of a plurality of resources creating, on the assigned resource, a call session for each selected call request; and coordinating the created call sessions resulting from the selected subset of the received call requests associated with the application server.

A method and system for operating a multitenancy telephony system including receiving a plurality of call requests associated with an application server; selecting a subset of the received call requests using a load balancer; assigning each selected call request to one of a plurality of resources creating, on the assigned resource, a call session for each selected call request; and coordinating the created call sessions resulting from the selected subset of the received call requests associated with the application server.

Aspects of the present disclosure involve systems and methods for a collaboration conferencing system to track a total number of concurrently utilized ports across any number of conferencing bridges of the network for a particular customer and one or more billing actions may occur based on this tracking. This may result in an alternate billing option for the customer's use of the system. Further, a telecommunications network administrator may provide access to the collaboration conferencing system based on a total number of concurrently utilized ports rather than on a per conference or per minute basis. With the information of the number of purchased ports by the customer, the administrator may more accurately predict an available capacity for the collaboration conferencing system needed to support all of the users of the system and the potential collaboration conferences.

A method and apparatus for displaying information regarding calls to a plurality of PSAPs is provided herein. During operation, an interface will display information as to whether a PSAP is receiving calls it normally would not be receiving, information as to whether or not a PSAP is not working correctly, and information on a status of any re-routed calls to a PSAP. In an alternate embodiment of the present invention, a reason for a PSAP call re-route is also provided.

A denial of service (DoS) detection and circumvention system is described herein. The DoS detection and circumvention system can track phone calls that are initiated and store a list of phone numbers that are called. The DoS detection and circumvention system can also track the number of carrier congestion messages over a certain time window. Using the list of called phone numbers and the tracked number of carrier congestion messages, the DoS detection and circumvention system can identify excessive congestion. If the DoS detection and circumvention system identifies excessive congestion, the DoS detection and circumvention system can delay calls so as to prevent a possible DoS condition.

Provided is a voice communication system that notifies a terminal device of transmission restriction information when the number of received voice signals reaches a predetermined number. A server device continuously counts the number of simultaneously received voice signals. A first terminal device transmits, to the server device, a voice signal with identification information of a second terminal device. The server device transfers, to the second terminal device, the voice signal transmitted from the first terminal device. However, when the number of simultaneous receptions of the voice signals reaches a predetermined restriction value, the server device transfers, to the second terminal device, the received voice signal with transmission restriction information attached thereto. The second terminal device does not transmit a voice signal, even if a user performs a transmission operation, during reception of the voice signal with the attached transmission restriction information.

Systems and methods for distributing discrete events into a stateless cloud provider architecture are disclosed. Certain embodiments involve receiving, by the load balancer, a scaling up indication for the IVR system, the scaling up indication comprising an identification of a new server to be added to the plurality of servers. The method involves responsive to receiving the scaling up indication, registering the new server for IVR traffic by the load balancer. The method includes after registering the new server, receiving an IVR event. The method includes distributing the IVR event to the new server.

A central routing function (CRF) platform. The CRF platform comprises a processor, a memory that stores prioritized call route lists, and an application stored in the memory. When executed by the processor the application receives a request for a prioritized call route list from a network element, where the request comprises an indication of a location of a call originator of a call and a destination telephone number, determines a call type of the call, selects a prioritized call route list associated with the destination telephone number from the non-transitory memory based on the call type, determines that a percent allocation rule applies to the call, based on the percent allocation rule, removes the first priority call route from the selected prioritized call route list to make an adapted prioritized call route list, and sends the adapted prioritized call route list to the network element.