Novel tools and techniques are provided for implementing call center-based automated interface with voice switches for voice service diagnostics and provisioning. In various embodiments, in response to receiving a request by a call center user to access a voice service customer account, a computing system may access information regarding the voice service customer account that is stored in a database, may identify a switch that is configured to control voice service to a customer premises associated with the customer, based at least in part on the accessed information, and may autonomously access, from other databases, information associated with the voice service customer account. The computing system may integrate the accessed information, may generate and present a user interface (UI) displaying the accessed information, and may generate and present one or more options within the UI for the call center user to select to change features of the voice service.

In various implementations, processor(s) of a system can receive user input to cause an automated assistant to initiate an automated telephone call. Based on the user input, the processor(s) can identify an entity to engage with during the automated telephone call and a task to be performed during the automated telephone call. However, and prior to causing the automated assistant to initiate the automated telephone call, the processor(s) obtain data that is associated with the entity to engage with during the automated telephone call and that is relevant to the task to be performed during the automated telephone call. In some implementations, the processor(s) can determine whether to initiate the automated telephone call based on the data. In additional or alternative implementations, the processor(s) can determine when to initiate the automated telephone call based on the data.

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for managing a phone number list are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, telephone call data that reflects characteristics of telephone calls placed and received by a first user. Based on the telephone call data, the actions further include generating, by the computing device, a first telephone number whitelist for the first user. The actions further include determining, by the computing device, whether to combine the first telephone number whitelist and a second telephone number whitelist for a second user. The actions further include storing, by the computing device, the first telephone number whitelist or the combined telephone number whitelist in association with the first user.

A computer-implemented system and method for preventing fraudulent call activity includes detecting a plurality of voice calls from different phone numbers; converting audio content of the calls to text; clustering the calls based on similarity of the converted text and voice characteristics; assigning a shared fraud profile to the clustered calls; and using the shared fraud profile to classify future calls.

The present disclosure provides a communication method including: receiving, by a communication device of a caller, a communication request of the caller and a SIM (Subscriber Identification Module) number of a callee; sending the information to a service server; receiving, by the service server, the information from the communication device of the caller; based on the information, determining, by the service server, whether or not the SIM number of the callee is associated with a global user ID of the callee at the service server; wherein if yes, determining, by service server, statuses of the communication devices of the callee that having installed thereon the SIMs which are also associated with the global user ID of the callee, sending, by the service server to the communication device of the caller, an instruction to initialize a call to the communication device of the callee having the status meeting a pre-determined condition.