Systems and methods for customizable user experience service include receiving a first user interaction from a user device at a service platform of a service provider. First instructions are retrieved from a predictive management device based on the first user interaction with the service platform. The service platform may provide the first user interaction to the predictive management device from which the predictive management device may determine the first instructions. The service platform generates a first customized user experience based on the first instructions. The first customized user experience is provided to the user device.

An embodiment call termination apparatus includes a call termination word existence determination device configured to determine whether a call termination word exists in a call voice of a user, and a controller configured to compare the call termination word of the user with a call termination example word previously registered in a vehicle to control whether to terminate a call.

Systems and methods are described herein for providing multiple, different types of information for mobile devices and associated users to requesting systems, such as customer service systems provided by telecommunications carriers. The systems and methods may generate a single API that, when called by a requesting system (e.g., via a request transmitted by the requesting system that includes subscriber or device information), provides data collected from multiple, disparate data sources back to the requesting system via the single API.

Disclosed are systems, methods, and media capable of generating and implementing emergency flows. The emergency flow is highly customizable and can connect with various stakeholders (user, emergency contacts, corporate representatives, emergency service provider personnel, etc.). The systems, methods, and media can be triggered in various ways including user input (e.g. voice command) or by sensors (e.g. by using sound detection capabilities).

A system and method for customizing communication processing within a communication platform that includes configuring a service handler, which comprises of at least setting execution code of the service handler; setting an association between the service handler and a communication event of the communication platform; detecting the occurrence of the communication event of a communication facilitated through the communication platform; invoking the service handler in response to the event, which comprises: executing the execution code in a serverless execution environment and generating a service handler response; and augmenting the communication in accordance with the service handler response.

Systems and methods for providing conversation assistance include receiving from at least one user device of a user, conversation information and determining that the conversation information is associated with a conversation involving the user and a first person that is associated with first conversation assistance information in a non-transitory memory. Body measurement data of the user is retrieved from the at least first user device. A need for conversation assistance in the conversation involving the user and the first person is detected using the body measurement data. First conversation assistance information associated with the first person is retrieved from the non-transitory memory. The first conversation assistance information associated with the first person is provided through the at least one user device.

A call may be received from a caller at an interactive voice response server with information indicating a caller preferred choice including a date and a time for an appointment. The caller preferred choice for the appointment may be determined as not available. A set of heuristic evaluations may be used to evaluate each of a plurality of available time slots individually to generate a plurality of intermediate results for each available time slot. Each intermediate result may have a weight associated with a corresponding heuristic evaluation. For each available time slot, the plurality of intermediate results may be aggregated using multiplicative weightings based on respective weights to produce aggregated results. A ranked list of candidate time slots to be used for the appointment may be generated based on the aggregated results and the caller may be prompted for a selection from the ranked list of candidate time slots.

Disclosed are systems, methods, and media capable of generating and implementing emergency flows. The emergency flow is highly customizable and can connect with various stakeholders (user, emergency contacts, corporate representatives, emergency service provider personnel, etc.). The systems, methods, and media can be triggered in various ways including user input (e.g. voice command) or by sensors (e.g. by using sound detection capabilities).

Embodiments provide a status detection method, an apparatus, and a system. The method includes receiving, by a wireless network entity, a detection registration request message sent by UE or a server corresponding to a client in UE, where the detection registration request message is used to request to register status detection with the wireless network entity, and the status detection includes at least one of online detection or update detection; completing, by the wireless network entity, registration of the status detection according to the detection registration request message; and performing, by the wireless network entity, the status detection. The method also includes sending a result of the status detection.

Novel tools and techniques are provided for implementing call center-based automated interface with network switches for Internet service diagnostics and provisioning. In various embodiments, in response to receiving a request by a call center user to access an Internet service customer account, a computing system may access information regarding the Internet service customer account that is stored in a database, may identify a network switch that is configured to provide Internet service to customer premises equipment (CPE) disposed at a customer premises associated with the customer, based at least in part on the accessed information, and may autonomously access, from other databases, information associated with the Internet service customer account and with a network profile. The computing system may integrate the accessed information, may generate and present a user interface (UI) displaying the accessed information, and may autonomously initiate one or more diagnosis and repair procedures.