Implementations are directed to enabling a representative associated with an entity to quickly and efficiently modify a voice bot associated with the entity. The voice bot can be previously trained to communicate with user(s) on behalf of the entity through various communication channels (e.g., a telephone communication channel, a software application communication channel, a messaging communication channel, etc.). Processor(s) of a computing device can receive, from the representative, representative input to modify behavior(s) and/or parameter(s) that the voice bot utilizes in communicating with the plurality of users via the communication channels, determine whether the representative is authorized to cause the behavior(s) and/or parameter(s) to be modified, and cause the behavior(s) and/or parameter(s) to be modified in response to determining that the representative is authorized. Notably, the representative input can be received through the same communication channels that the user(s) utilize to communicate with the voice bot.

In various embodiments, a mentor application automatically obtains assistance with software applications. The mentor application generates a computer-generated help request associated with a first user of a software application. Based on the computer-generated help request and a set of user contexts associated with a set of users, the mentor application computes match scores. Each match score predicts how suitable a particular user is for servicing the computer-generated help request. Based on the match scores, the mentor application transmits at least one help request notification to at least one user included in the set of users to determine a second user to service the computer-generated help request. The mentor application then establishes a computer connection between the first user and the second user through which an interactive help session between the first user and the second user is held.

A device may receive one or more preferences for providing a message-based data service. The device may receive, in a text message and from a mobile device, a content request. The content request may identify content to be obtained via a data connection. The device may filter the content request, based on the one or more preferences, to generate a filtered request. The device may obtain the content based on the filtered request and via a data connection. The device may process the content to prepare the content for providing in a text message. The device may provide the content to the mobile device in a text message after processing the content.

The present disclosure discloses a method, a terminal device and a storage medium for displaying information in the terminal device. The method includes: acquiring service option information with an information type identifier of a yellow-pages number, and displaying a service option corresponding to the service option information on a contact page of the yellow-pages number according to the information type identifier. With the present disclosure, by displaying the service option corresponding to the service option information in the contact page of the yellow-pages number, various service options corresponding to various services provided by a person, a business or an organization, represented by the yellow-pages number, may be added into a contact list and prompt a user without costing excessive manpower and material resources on separate developments for each service, and thus the method is expandable, easy to operate and time efficient.

An information processing method includes: activating a linkage function from a service of a linkage source to a service of a linkage destination, in response to determining that both of the service of the linkage source and the service of the linkage destination are usable by the contract user; and deactivating use of the linkage function for a login user managed by the contract user, in response to determining that the login user does not have use-permission for using the service of the linkage destination.

Systems and methods are described herein for providing multiple, different types of information for mobile devices and associated users to requesting systems, such as customer service systems provided by telecommunications carriers. The systems and methods may generate a single API that, when called by a requesting system (e.g., via a request transmitted by the requesting system that includes subscriber or device information), provides data collected from multiple, disparate data sources back to the requesting system via the single API.

A method of managing personal security allows a portable computing device to provide a user with a variety of automated security detection and responses. The portable computing device uses integrated hardware to assess an emergency situation from spoken distress cues, audible danger cues, medical distress cues, physical trauma cues, and manually-inputted cues. The portable computing device also provides the user with a variety of responses to the emergency situation, which include a contacting-help response, a supplemental-help response, a communal-help response, an immediate alarm response, a delayed alarm response, an informing response, an increasing-visibility response, and a decreasing-visibility response.

A method for managing a communication call between a caller communications terminal and a called communications terminal. The caller communications terminal has a permanent main call identifier and at least one recorded temporary secondary call identifier, in association with the main call identifier, in at least one communications management device. When the caller communications terminal initiates a communication call to the called communications terminal from the secondary call identifier, such a method implements: sending, to the called terminal, a notification including at least the main call identifier, the secondary call identifier and at least one piece of identification information of a user of the calling terminal associated with said secondary call identifier; and routing the communication call to the called terminal in using the secondary call identifier.

Implementations are directed to providing a voice bot development platform that enables a third-party developer to train a voice bot based on training instance(s). The training instance(s) can each include training input and training output. The training input can include a portion of a corresponding conversation and a prior context of the corresponding conversation. The training output can include a corresponding ground truth response to the portion of the corresponding conversation. Subsequent to training, the voice bot can be deployed for conducting conversations on behalf of a third-party. In some implementations, the voice bot is further trained based on a corresponding feature emphasis input that attentions the voice bot to a particular feature of the portion of the corresponding conversation. In some additional or alternative implementations, the voice bot is further trained to interact with third-party system(s) via remote procedure calls (RPCs).

A system and method for customizing communication processing within a communication platform that includes configuring a service handler, which comprises of at least setting execution code of the service handler; setting an association between the service handler and a communication event of the communication platform; detecting the occurrence of the communication event of a communication facilitated through the communication platform; invoking the service handler in response to the event, which comprises: executing the execution code in a serverless execution environment and generating a service handler response; and augmenting the communication in accordance with the service handler response.