A system and method are presented for the addition of content to contact center interactions. An interaction is routed to an agent in the contact center environment. The interaction is routed through one or more providers of embedded client applications. Providers may be a first party, a DSL provider, or a programmatic provider. The provider triggers a user interface which displays one or more specified embedded client applications to the agent and when the agent selects one of the applications, it is asynchronously loaded through an inline frame.

This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method involves presenting a frame on a user interface to present information in a selectable format. Another example method involves using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.

A mobile device has a display, a memory, an antenna, a transceiver connected to the antenna for communicating voice and data through a wireless communication system, at least one processor, and executable instructions stored in the memory. The executable instructions, when executed by the at least one processor, (i) cause the mobile device to communicate wirelessly with one or more remote servers; (ii) cause the mobile device to display on the display, a user interface for enabling the user of the mobile device to select a mobile network service provider; (iii) in response to a selection, cause the mobile device to be configured for use with a first one of a plurality of mobile network service providers and enable access by the mobile device of wireless communication service; and (iv) in response to a selection, cause the mobile device to be configured for use with a second one of the plurality of mobile network service providers and enable access by the mobile device of wireless communication service provided by the second one of the plurality of mobile network service providers for a service plan offered by the second one of the plurality of mobile network service providers.

The present disclosure relate to the field of communication technology, and provide a multimedia file distribution method, including: determining an offsite calling associated number corresponding to at least one subscriber number, with the offsite calling associated number corresponding to the subscriber number being a number of a terminal with a number of calls to the subscriber number exceeding a first threshold, and a home location of the offsite calling associated number is different from that of the subscriber number; and distributing a multimedia file associated with the subscriber number to a caller ring back tone platform of the home location of the offsite calling associated number corresponding to the subscriber number. The present disclosure further provides a multimedia control method, a multimedia management platform, a caller ring back tone platform, and a computer-readable storage medium.

A mobile device has a display, a memory, an antenna, a transceiver connected to the antenna for communicating voice and data through a wireless communication system, at least one processor, and executable instructions stored in the memory. The executable instructions, when executed by the at least one processor, (i) cause the mobile device to communicate wirelessly with one or more remote servers; (ii) cause the mobile device to display on the display, a user interface for enabling the user of the mobile device to select a mobile network service provider; (iii) in response to a selection, cause the mobile device to be configured for use with a first one of a plurality of mobile network service providers and enable access by the mobile device of wireless communication service; and (iv) in response to a selection, cause the mobile device to be configured for use with a second one of the plurality of mobile network service providers and enable access by the mobile device of wireless communication service provided by the second one of the plurality of mobile network service providers for a service plan offered by the second one of the plurality of mobile network service providers.

A mobile communication device is equipped with a dynamic local directory into which contact information from a local telephone directory may be downloaded on a temporary basis. The local telephone directory resides on a local communication network and may be accessed by the mobile communication device. The downloaded data is purged automatically after preset limits are reached. The dynamic local telephone directory on the mobile communication device is continuously changing depending on the location.

A Toll-Free Management Platform (TFMP) includes methods and systems for number administration, customer administration, call management services, texting services and text registry, and a smart services registry. The TFMP may allow users to receive through a web-based interface, an activate request from a user, wherein the request includes at least a customer record template reference and an indication of when to active a toll-free telecommunications number associated with the request. The request may include at least one IP address datum associated with the toll-free telecommunications number. A user interface may allow activating a toll-free number, and users may access the TFMP to create and access existing templates of toll-free call routing templates, and utilize a routing tree engine to create customized call routing trees for the toll-free numbers of interest to the user.

A mobile device has a display, a memory, an antenna, a transceiver connected to the antenna for communicating voice and data through a wireless communication system, at least one processor, and executable instructions stored in the memory. The executable instructions, when executed by the at least one processor, (i) cause the mobile device to communicate wirelessly with one or more remote servers; (ii) cause the mobile device to display on the display, a user interface for enabling the user of the mobile device to select a mobile network service provider; (iii) in response to a selection, cause the mobile device to be configured for use with a first one of a plurality of mobile network service providers and enable access by the mobile device of wireless communication service; and (iv) in response to a selection, cause the mobile device to be configured for use with a second one of the plurality of mobile network service providers and enable access by the mobile device of wireless communication service provided by the second one of the plurality of mobile network service providers for a service plan offered by the second one of the plurality of mobile network service providers.

A system of wireless advertising platform has a handheld wireless device that has an inbound wireless data function with a storage function to be able to receive and store, audio, text, image, and flash commercial messages from a message server. The device has a message exposure function that exposes these messages to a device user from the stored memory of the device into the incoming and outgoing communication, to and from the device user. The device has a message tracking function that tracks which messages have been exposed and periodically sends an account record to the message server. The message server has a message provider interface for planning and managing an advertising campaign using the wireless devices.

A system for alerting individuals when a user is a participant of a conference call is provided. The system has a software application downloadable to a one user device associated with a user, wherein the a user device comprises an audio or video interface that allows the user to participate on a conference call, and wherein the software application is configured to detect if the user is on the conference call, a communication interface, and a cue in communication with the software application via the communication interface, wherein the cue is configured to receive an input from software application when the user is on the conference call, and in response, trigger the cue so that the individual is alerted that the user is on a conference call.