A system and method are disclosed for capturing, tracking, analyzing and automating analog and digital interactions. Embodiments include a system comprising one or more end user systems, one or more entity systems, and a computer operatively coupled to a display device. The computer is configured to monitor one or more communications on first and second communication channels between the end user and entity systems, group the one or more communications on the first and second communication channels by communication subject, and display the grouped communications on the display device.

The present invention relates to a method for automatically registering a user in a desk-share environment comprising a plurality of desks, each desk being equipped with an IP telephone connected to a communication network, in particular, to a local area network, wherein the IP telephone holds a data base comprising data of all desk-share users of the desk-share environment, the data comprising at least a user ID and a MAC address of a terminal device for each user assigned to a user profile, the method comprising the steps of: receiving, at the IP telephone, an IP data packet from a first terminal device via the communication network; verifying the MAC address in the IP data packet received from the first terminal device; and when the MAC address corresponds to a MAC address in the data of the data base, activating the user profile assigned to the MAC address in the IP telephone. Further, the invention relates to an IP telephone which is adapted to carry out the method for automatically registering a user in a desk-share environment.

A system and method are disclosed for capturing, tracking, analyzing and automating analog and digital interactions. Embodiments include a system comprising one or more end user systems, one or more entity systems, and a computer operatively coupled to a display device. The computer is configured to monitor one or more communications on first and second communication channels between the end user and entity systems, group the one or more communications on the first and second communication channels by communication subject, and display the grouped communications on the display device.

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for indicating callers for incoming voice calls to a shared device among multiple users. The methods, systems, and apparatus include actions receiving an incoming voice call, determining a calling number and a called number from the incoming voice call, identifying a user account that corresponds to the called number, determining a contact name for the calling number based on contact entries for the user account, and providing the audible contact name for output to the device speaker.

Technologies for handling a call based on user identification include determining a personal profile identification for a user of a communal mobile communication device and initiating a call to a personal communication device using a phone number of the personal communication device and the personal profile identification. The personal communication device may apply a call treatment to the incoming call based on the personal profile identification. Additionally, the personal communication device may originate a call to a call recipient of the communal mobile communication device using a personal profile identification to identify the call recipient. The communal mobile communication device may apply a call treatment to the incoming call based on the personal profile identification.

Techniques are described herein for providing call logs for cellular and internet calls that are rerouted to one or more terminating caller devices. The techniques include: organizing a call routing scheme based on call routing configuration settings, the call routing scheme directing routing of incoming calls to one or more user devices that receives service from a telecommunications network; receiving a call log request from a user device that includes a unique identifier of the user device or a user; transmitting the call log request to a database server of the telecommunications network to obtain a call log for an incoming call to the one or more user devices, the incoming call being routed according to the call routing scheme; and sending the call log to the user device to display the call log information at the user device.

Systems and methods for sender profile and/or recipient profile disambiguation and/or confirmation are disclosed. In instances where a sender profile is not indicated by a user sending a communication from a communal device, heuristic data may be utilized to infer the sender profile. Similar heuristic data may also be used when selection of the sender profile is associated with a low confidence level. Heuristic data may also be used to infer the recipient profile when the user does not indicate the recipient profile or when selection of the recipient profile is associated with a low confidence. Various confirmations may result from the sender and recipient profile disambiguation.

The present application discloses a media interaction method in a Digital Enhanced Cordless Telecommunications (DECT) network cluster. Communication with a DECT host is established through a DECT network cluster constructed in advance, to obtain first account information allocated by the DECT host, and information of a first call request to call a second account is sent to the DECT host, so as to make a call to the second account in a first communication manner. If no Real-time Transport Protocol (RTP) from the second account is received, information of a second call request to call the second account is sent to the DECT host, so as to make a call to the second account in a second communication manner. Embodiments of the present disclosure can solve the technical problem of a communication failure and reduce a waiting time for communication, thereby achieving optimal Voice over Internet Protocol (VOIP) call experience.

A system, method and computer program product for managing cross-platform communications between families and friends with incarcerated loved ones securely, conveniently and affordably, and with full audit trail for accountability. The system includes a plurality of computers or portable devices used by each party including family and friends, their incarcerated inmate, a correctional facility, facility staff and/or inmates, and a facilitating Application Service provider (ASP) providing Software as a Service (SaaS). The ASP provides a dashboard to each party including a family/friends dashboard, an administrative dashboard that facilitates initial ASP processing, a scanning dashboard that facilitates remote screening, a correctional staff dashboard that facilitates pre-screening and delivery, and an inmate dashboard that facilitates receipt and reply. The various participant dashboards update a transaction record and provide a collaboration platform by which the ASP can automate key facets of the process, the correctional facility staff and/or inmates can fulfill their duties, and families, friends and incarcerated loved ones can communicate more quickly, efficiently and inexpensively.

A shared communication system associates a plurality of owner profiles with the device and processes user interaction requests based on information included in the owner profiles. The communication system classifies incoming requests based on whether the results of a request should be personal to one user, shared among several users, or generic to all users, and processes requests according to the classification. In one embodiment, the user request is targeted at establishing a video call session between a user of the communication system and one or more other target recipient users of a communications system. The communication system determines which user to associate with the outgoing video call based on which user has the target recipient in an associated contacts list.