The disclosed system provides a facility for improving user call quality at a mobile device. The system includes an over-the-top (OTT) client that may be installed on the mobile device for allowing a user to initiate call quality tests. The system performs a call quality test to generate a call quality score or metric from the obtained audio sample via a Call Quality Algorithm. If the call quality score or metric falls below a predetermined threshold, the system may suggest (via the OTT client or via a push notification) that the user of the mobile device switch from the first communication interface (e.g., a radio network such as 4G) to a second communication interface (e.g., Wi-Fi) on the mobile device. The disclosed system tracks the call quality score or metric of multiple mobile devices operating within a telecommunications network, identifies service outages within the network, and notifies impacted mobile devices.

A telephone sends, in accordance with a user's instruction, a call connection request that includes a source telephone number and a destination telephone number to a connecting device or VoIP server device that corresponds to the source telephone number. Management server device, upon identifying a set of a source telephone number and a destination telephone number that is more appropriate than a set of those included in the call connection request, sends a notice to the telephone to prompt a user to change the telephone numbers. The connecting device or VoIP server device that establishes a call connection in accordance with the call connection request, notifies a destination telephone of a to-be-notified telephone number that is selected by the management server device based on the destination telephone number.

A user equipment (UE), which is able to use a plurality of different wireless access technologies, receives a request to establish a voice call. In response to the request, the UE determines whether voice over a first wireless access technology of the different wireless access technologies is supported, and responsive to determining that voice over the first wireless access technology is not supported, the UE attempts to establish the voice call over a second wireless access technology of the different wireless access technologies.

A mobile device can be assigned to an extension configured as a Queue Agent (QA) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

The systems, devices, and techniques described herein are directed to scheduling wireless communications and verifying connections, for example, in an emergency call context. An emergency call scheduler can be installed in an application layer of user equipment to manage call scheduling. During an emergency situation, the emergency call scheduler can attempt to establish a communication based on a priority of network technologies (e.g., LTE, 4G, 3G, 2G) or a base station being in a subscriber network. As a call is established, a connection may be verified based at least in part on satisfying one or more handshake protocols and based at least in part on transmitting or receiving voice and/or data packets. Based on a location of the user equipment, or as a network topology is updated, a centralized server can update the emergency call scheduler to change the call scheduling priority.

The present disclosure relates to communications, and more particularly, to a seamless interworking of call control between autonomous systems. In an illustrative embodiment, an electronic device is provided. The electronic device can be connected to multiple autonomous networks, for example, a private network through a Private Branch Exchange and a public network through a Public Switched Telephone Network. The user device can have multiple network interfaces. Alternatively, there can be one network interface to access the autonomous networks. These networks each can provide unique collaboration services. Collaboration services can include, but are not limited to, associations, roles, availability and features. The electronic device can setup connections and initialize a call through both networks. Through the device, each of the networks can add or delete participants to the call under the direction of the user. The networks can also provide the user device with suitable feature keys.

A method is provided for implementing a local call hold in a dual subscription dual active first communication device. A first voice call may be established with a second communication device via a first communication network. An indication of a second voice call may be received from a third communication device via a second communication network. The first voice call may be placed on hold by sending a call hold indicator within a regularly transmitted frame to the second communication device. The second voice call may be established with the third communication device after placing the first voice call on hold. The first voice call with the second communication device may be subsequently resumed by excluding the call hold indicator from the regularly transmitted frame to the second communication device.

A mobile device can be assigned to an extension configured as a Queue Agent (QA) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

Certain implementations of the disclosed technology include systems and methods for determining a reachability score of a phone number. A method includes receiving personally identifiable information associated with the subject; querying one or more public or private databases with the personally identifiable information; receiving, in response to the querying, phone number information related to the personally identifiable information; extracting, from the phone number information, one or more phone numbers associated with the subject; determining, with one or more computer processors, based at least in part on the one or more phone numbers, a phone type corresponding to the respective one or more phone numbers; determining, with the one or more computer processors, a reachability score for at least one of the one or more phone numbers, and outputting an indication of the reachability score

A user equipment (UE), which is able to use a plurality of different wireless access technologies, receives a request to establish a voice call. In response to the request, the UE determines whether voice over a first wireless access technology of the different wireless access technologies is supported, and responsive to determining that voice over the first wireless access technology is not supported, the UE attempts to establish the voice call over a second wireless access technology of the different wireless access technologies.