A method, a device, and a non-transitory storage medium are described in which an onboarding risk assessment and remedial service is provided. The service may identify users that are having difficulty in completing an onboarding procedure and may be wasting end device and/or network device resources due to unsuccessful attempts to complete the onboarding procedure. The service may calculate an onboarding risk value to identify certain users that are having the difficulty. The service may calculate the onboarding risk value based on calculated criteria values pertaining to an incomplete onboarding procedure. The service may identify potential root causes of errors that may occur during the incomplete onboarding procedure. The service may perform remedial procedures to correct the errors and facilitate the successful completion of the onboarding procedure.

Answering machine detection (AMD) processes in a contact center is used to derive and store AMD meta-data about a known greeting from an automatic voice messaging capability (AVMC) on a telephone call to a known number. The AMD meta-data is used in subsequent calls to that known number wherein the greeting detected is analyzed using the AMD meta-data to make a comparison if the current greeting is the same of that previously encountered. If the current greeting is the same as previously encountered, this suggests the number has not been reassigned. If different, this suggests the number was reassigned. If the distinction is not clear, then the agent may perform a manual comparison of the audio speech and/or a transaction of the greeting. If the number is reassigned, then a number validation for the intended individual can be performed to verify whether the number was reassigned.

Systems and methods for notifications related to the management of telecommunication parameters in a telecommunications network are disclosed. For example, a system receives a list of telecommunication parameters and monitors any changes related to one or more telecommunication parameters in the list. Upon detecting a change, the system notifies a user using, for example, a report that provides information of the change, as well as other pertinent information. The invention further relates to the concept of managing communications involved as part of the process of porting telephone numbers, such that the number of steps in the porting process are reduced. The system and method achieve this by modifying the steps undertaken during both the user verification and the routing update phases of the porting process.

An inter-network connection control device used in an interconnected network includes a connection request signal forward unit that receives, from a call control device in a specific communication network, a connection request signal addressed to another communication network; an address query unit that queries an address resolution device for an address corresponding to a destination telephone number included in the connection request signal received from the connection request signal forward unit, and that obtains the address from the address resolution device; and a forward instruction unit that instructs the call control device to forward the connection request signal to the address obtained by the address query unit.

A system or method for determining if a telephony network number is ported for use with variable numbering plan comprising, a first network node for receiving a number message comprising at least a first part of a dialled number identifying a called party, and a number portability database, containing routing numbers associated with entries in the database. The first network node is configured to compare the number message with entries in the number portability database. The first network node is configured such that if the number message or a first part of the number message uniquely matches with the whole of an entry in the database and does not match with part of another entry in the database, the first network node determines that a best match has been found. In this case, the first network node routes a call to a second network node identified by the routing number associated with the entry. The first network node is configured such that if the number message matches with at least part of at least one entry in the database, the first network node determines that at least one partial match has been found. The first network node then retrieves a further part of the dialled number. The first network node repeats the comparison based on a new number message comprising said first part of the dialled number and said further part of the dialled number. The first network node is configured such that if at least a first part of the number message cannot be matched to the whole of any entry in the database, the first network node determines that no match has been found. In this case, the first network node routes a call to a second network node identified by the dialled number.

Analysis and graphical rendering of subscriber data is provided. A data analysis component is provided that obtains a set of subscriber data, correlates various subsets of the subscriber data to determine a plurality of data relationships, and graphical renders the subscriber data as a heat map, a fractal map, a tree map, a three dimensional plot, a three dimensional map, a graph, a chart, etc. based on a scale associated with the data relationships. In addition, the data analysis component can obtain a set of line number portability data that can be correlated with the various subsets of the subscriber data to determine the data relationships.

System and method for detecting SMS parameters manipulation. A first SMS registry is coupled to a first Short Message Service Center (SMSC) and optionally to other SMS registries. The first SMSC is within a terminating telephone network. The first SMS registry receives first and second information about an SMS message that was sent from another telephone network or from an External Short Messaging Entity (ESME) and is destined to the first SMSC. The first and second information represent status of the SMS message respectively before and after the SMS message enters the terminating telephone network. The first SMS registry or a firewall automatically compares at least corresponding portions of the first and second information. As a result of the comparison, in response to detecting a difference between the at least portions of the first and second information, the first SMS registry automatically sends a signal indicating SMS parameter manipulation.

The application is directed to a method and system for improving user experience with porting a telephone number to an electronic device. The method includes the steps of displaying a user interface on a display of the electronic device for initiating porting of a telephone number. Upon receiving user information via the user interface associated with the telephone number, it is determined whether the telephone number is portable. If the telephone number is portable, it is transmitted to the electronic device.

Systems and methods for individual telephone numbering assignment and administration in a telecommunications network are disclosed. Particularly, the invention relates to the concept of acquiring individual telephone numbers instead of acquiring a block of telephone numbers from an administration agency. According to disclosed embodiments, the system and method allow a carrier to request an individual telephone number from a numbering administrator. The numbering administrator verifies that the carrier is authorized to request an individual telephone in a particular geographic area. If the carrier is authorized, the numbering administrator obtains an individual telephone number from its database and provides it to the carrier. The carrier initiates an intra-carrier assignment with an administrative agency to get the individual telephone number assigned to it. The administrative agency processes the assignment activation request, and upon completion of the addignment process, notifies all carriers that the individual telephone number is assigned to the requesting carrier.

Systems and methods for non-geographic numbering, addressing, managing, and routing calls through a telecommunications network. Particularly, this invention relates to the concept of a parallel IP-based telecommunications network which can manage and route calls to a non-geographic telephone number. The invention further relates to nationwide number portability (NNP), that is, porting telephone numbers across different geographies and routing calls to the ported telephone numbers via a new architecture that includes an IP transport provider, IP tandems and an administrative agency that administers non-geographic routing numbers and non-geographic telephone numbers. According to disclosed embodiments, the system and method allow a service provider to route calls to a telephone number which is not dependent on a geographic area code. The system and method further allow a service provider to port a geographic telephone number to a non-geographic telephone number, while keeping and/or changing the service provider associated with the telephone number.