The present disclosure is directed to a method and system for routing communications. A plurality of communications-enabled devices are coupled to a communications network. Each communications-enabled device has a device identifier. A user-programmable database associates each of a plurality of user identifiers with a device identifier. A router circuit is coupled to the communications network through a portal communication device having a portal identifier. A user designates a destination user identifier when making a communication. The router circuit switches the call, directing the call to a destination device identifier responsive to the user-programmable database association between the destination user identifier and a device identifier. According to certain aspects, communications are directed to users and are routed to associated equipment, a user identifier serving as a virtual extension number. Users remotely program the database to direct their communications to communications-enabled devices at various destinations.

A telecommunication system is configurable so that there can be flexible control of a switching command issued by an application to a platform where the switching command is executable in (a) a first execution mode in which the switching command is executed simultaneous with switching and verified or (b) a second execution mode in which the switching command is executed immediately and without verification. The application can be run to cause the switching command to be sent to the platform and the platform can execute the switching command received from the application. At least one of testing on a case-by-case basis and deciding which execution mode should be utilized for execution of the switching command can also occur before the sending of the switching command and/or before the executing of the switching command.

A system and method for associating an audio clip with an object is provided wherein the voice-based system, such as a voicemail system, is used to record the audio clips.

A system tracks and archives communications between a mobile device and a telephone (which could be another mobile device) or an enterprise application software module. A gateway receives communications from and sends communications to a mobile software application installed on a mobile device. Communications can include text, multimedia voice and/or video information. When the mobile software application or enterprise application software module directs a communication to the telephone, the gateway determines whether to send the communication to the telephone via a copy of the mobile software application on the telephone or via a PBX system or a virtual number. Furthermore, the gateway sends a copy of the communication to an archiving system. To process the communication for archiving, the gateway can reformat the communication, create metadata associated with it, associate tags with it, encrypt it, compress it and/or transmit it.

A gateway device including: a plurality of control units configured to respectively notify first data received from the plurality of communication devices or/and second communication networks and notify the plurality of communication devices or/and second communication networks of second data; and a data analysis and management unit configured to analyze data received from the first communication network and notify a control unit included in the plurality of control units of a result of the analysis, the control unit being related to result of the analysis, and analyze the first data received from the plurality of control units respectively and notify the first communication network, the data analysis and management unit generating a plurality of local MAC addresses from a MAC address given to the gateway device and assigning the local MAC addresses to the plurality of control units.

The invention relates to a method and a communications arrangement for operating a communications connection between a communications terminal device (KE1) associated with a first participant and at least one first terminal device (KE2) associated with a second participant. For a process running on a second terminal device (RE1) integrating with a first communications terminal device (KE1) to be operated by the first participant, said process being free of functions for controlling the communications connection, at least one piece of information that is reproducible on a terminal device is extracted from a process-produced output (P1) to the second terminal device (RE1). Further, upon initiation of the communications connection between the communications terminal device (KE1) and the first terminal device (KE2), the reproducible information is transmitted to at one of the least one terminal devices (KE2, RE2) associated with the second participant.

A system and method for associating an audio clip with an object is provided wherein the voice-based system, such as a voicemail system, is used to record the audio clips.

A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource duster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

Certain aspects of the disclosure are directed to customization of alerts using telecommunications services. A VoIP server is configured to provide a database with a set of virtual office features including client-specific call routing functions available to remotely-situated client entities based on a subscription. The VoIP server is configured to provide to the client entities, a set of instructions written in a first programming language, and to receive from each respective client entity, client-specific sets of control data written in a second programming language. The client-specific sets of control data may specify particular alerts and/or reminders to be provided to end-users of the respective client entity.

Certain aspects of the disclosure are directed to template-based configuration and management of telecommunications services. According to a specific example, a VoIP server is provided comprising one or more computer processor circuits configured to interface with a remotely-situated client entity using a first programming language. The VoIP server includes a provisioning engine and a call control engine. The provisioning engine is configured to identify a provisioning template for at least one extension for a client entity, and configure the extension for one or more call processing functions. The call control engine is configured identify at least one call control template written in a second programming language. The call control engine is further configured to control call routing for VoIP telephone calls by executing the call control template, and to implement one or more call processing functions specified by the call control template as being conditional upon retrieved data.