Methods and architectures for improving operation of 9-1-1 and other emergency services networks. Enriched data (e.g., text messages, videos, phase II location information, etc.) may be transmitted to a PSAP via a secondary communication channel (i.e., data), wherein the primary communication channel is a voice telephony trunk. Disclosed embodiments may increase the speed with which accurate location information is made available to improve call routing accuracy and decrease dispatch time. Some embodiments may also enable continued operation of legacy emergency services systems during and after transition to next generation systems.

A method including: receiving one or more datasets indicating call activity corresponding to a phone number; analyzing the one or more datasets to identify unusual call activity; and generating a fraud prediction, based at least in part on the identified unusual call activity, that the phone number will be used for fraud.

Automatic determination of caller identification information and encoding of such information in outgoing data requests, such a API calls to a call management component, are disclosed herein. The caller identification information may be determined by analyzing information associated with a call target to determine if the target has a custom outbound telephone number assigned, was contacted through a specific campaign, has local geographic data, is being called from a specific entity, or is being made from a call originator with a specific outbound number set. The system may execute machine learning on previous calling data in order to update caller identification selection models used for other outgoing calls.

At least one of the embodiments described herein relate generally to a method of communicating an engagement to a plurality of active mobile devices, wherein each active mobile device is associated with an active user. The method may include providing at least one communication socket to each of the active mobile devices; receiving location data from those devices including information related to an engagement. In response to receiving the engagement location, a qualified active mobile device can be identified near the engagement location. The selected qualified active mobile device can correspond to the qualified user account with a preferred record.

A method comprising: monitoring, by a computing system, a callee device for missed phone calls from a caller; determining, by the computing system, based on a behavioral history of the callee, callee health parameters of the callee, and a number of the missed phone calls from the caller, whether an unresponsiveness condition is satisfied; and based on a determination that the unresponsiveness condition is satisfied and in response to a missed phone call from the caller, causing a caller device to present callee health data to the caller.

A method is provided for interacting with audience members in an event, each of the potential attendees having available thereto a unique identifier. The method comprises creating, for an attendee, a unique ID (UID) on a mobile wireless device (MWD) by the steps of inputting to the MWD one of the unique identifiers, combining the obtained unique identifier with a UID time stamp at the time of creation of the UID; receiving with a server on a first wireless channel communications from the MWD; registering the UID at the physical location of the event; generating a visual query; displaying on the MWD response indicators; receiving at the server from the registered attendee a response, to the query over the first wireless channel; and storing in a database on the server the received response in association with the displayed query.

The present invention provides a system, method and apparatus for initiating and handling an emergency IP request using an IP enabled device having GPS capability. The IP enabled device is monitored for one or more emergency criteria. If the emergency criteria are satisfied, global positioning data is obtained using the GPS capability and the emergency IP request is sent to an address server. The address server receives the emergency IP request, obtains local emergency services data based on the global positioning data, dials a call center station based on the local emergency services data and passes an emergency call from the IP enabled device to the call center station. This invention can be implemented as a computer program embedded in a computer readable medium wherein the steps are performed by one or more code segments.

Systems and methods are provided for determining the quality of a civic address produced by a reverse geocoder, utilizing the uncertainty of a geodetic location and a distance between the geodetic location and a geocoded location (i.e., a civic address) determined by the reverse geocoder. Upon receiving a request by a PSAP for a civic address corresponding to a UE initiating a call for emergency services, a node initially identifies a geodetic location of the UE and an uncertainty of the geodetic location. The node initiates an API call to a reverse geocoder API. The node receives a geocoded location corresponding to the geodetic location and compares the geocoded location to the geodetic location to determine a distance between them. Based on the uncertainty of the geodetic location and the distance between the geodetic location and the geocoded location, a quality of the civic address is determined.

Embodiments disclosed herein provide systems, methods, and computer readable media for identifying information pertinent to an emergent event through social media postings. In a particular embodiment, a method provides, in an emergency contact center, receiving a communication initiated by an individual in response to an emergent event and identifying the individual. The method further provides identifying social media data of the individual created prior to receiving the communication and extracting first data pertinent to the emergent event from the social media data.

Implementations described herein relate to methods, systems, and computer-readable media to label incoming phone calls. A method to label an incoming phone call includes detecting the incoming phone call associated with a caller identifier (ID), determining a location associated with the call, and analyzing a call header of the call to determine one or more call characteristics. The method further includes determining, based on the location and the call characteristics, if the location is spoofed and determining, based on the caller ID and the call characteristics, if an access network associated with the call is spoofed. The method further includes applying a trained machine learning model to determine whether the call is a robocall. The method further includes assigning a label to the call that indicates whether the call is a spoofed call or is the robocall and sending the label to a callee device associated with the call.