H04M3/42374

METHOD FOR AUTOMATIC START UP OF A COMMUNICATION TERMINAL CONFIGURED FOR VOICE COMMUNICATION ON A COMMUNICATION TERMINAL CONFIGURED FOR TEXT COMMUNICATION
20200195777 · 2020-06-18 ·

In the case of a method or an arrangement for the automatic start up of a first communication terminal (EG A, EG B) configured for voice communication on at least one second communication terminal (CL A, CL B) configured for text communication, the voice communication between communication terminals is conveyed via at least one voice communication server (SCS) and the text communication between communication terminals is conveyed via at least one text communication server (TCS). The at least one voice communication server (SCS) and the at least one text communication server (TCS) exchange information via at least one conversion device (GW). The start up of at least one first communication terminal (CL A, CL B) is effected via the at least one text communication server (TCS), the at least one conversion device (GW) and the at least one voice communication server (SCS) to at least one second voice communication terminal (EG A, EG B).

System and method for determining and communicating presence information

A system and method for communicating presence information that can include at a first server of a communication platform, receiving an authorization token of a first client application; verifying at least one permission associated with the authorization token; registering a presence status of the first client application upon verifying the at least one permission of the authorization token; at a second server of the communication platform, accepting an incoming communication request; retrieving communication instructions according to the incoming communication request; identifying an instruction to communicate with a communication destination of the first client application; accessing the presence status resource of the first client application; establishing communication with the first client application according to the accessed presence status resource.

Preemptive responses based on service availability

Disclosed embodiments provide techniques for generating an electronic communication response for a mobile electronic device in an offline state. A communication server detects various offline conditions, such as explicitly powered off, low/dead battery, dead zone location, and/or other reasons. A sending electronic device, attempting to establish communication with a receiving electronic device that is offline receives an automated reply message from the communication server, indicating that the intended receiving electronic device is offline. In embodiments, an estimated online restoration time for the receiving electronic device is derived and included in the automated reply message. Additionally, a reason for the offline condition such as explicitly powered off, low/dead battery, dead zone location, and/or other reason may also be included in the automated reply message.

Method and device for setting up a voice call

The present invention relates to a method and a network device for setting up a voice call. The invention further relates to computer programs and computer program products comprising computer readable medium having the computer programs stored thereon. In a first aspect of the invention a method of setting up a voice call between a first party and a second party is provided. The method comprises acquiring information pertaining to at least one detected state of at least one of the first and the second party, determining whether the acquired information pertaining to the at least one detected state of the at least one of the first and the second party satisfies at least one criterion of a scheduling policy for setting up the voice call; and if so causing the voice call to be set up between the first party and the second party.

SENDING NOTIFICATIONS BASED ON A BUSY MODE OF OPERATION OF A MOBILE DEVICE
20200137228 · 2020-04-30 ·

Systems and methods are described herein for sending notifications associated with different use or active modes of a mobile device, such as a smart phone, tablet, and so on. For example, a mobile device may be in a busy mode, where a user associated with the mobile device is busy on a call, and/or in an entertainment mode (or other non-communication mode), where the user is utilizing entertainment functions provided by the mobile device (e.g., watching a video, playing a video game, listening to a podcast, and so on).

SYSTEM AND METHOD FOR ESTABLISHING COMMUNICATIONS OVER A PLURALITY OF COMMUNICATIONS PLATFORMS
20200128128 · 2020-04-23 ·

A system and method for establishing communications enables an outbound communication to be made simultaneously across a plurality of different communications platforms. The system is configured to perform the following: receive from a user, a first request to establish an electronic communication with a contact; identify via the details of contacts stored in a storage device, a contact identifier of the contact for each of a plurality of the different electronic communications platforms; receive at a processor from the user, selected devices of the user with which to establish the electronic communication with the contact; transmit via one of the selected devices of the user, a second request to establish an electronic communication comprising real time audio data with the contact simultaneously via each of the plurality of the different electronic communications platforms using each respective contact identifier; receive via the communications device, an acceptance of the second request to establish an electronic communication with the contact via one of the plurality of different electronic communications platforms; and establish an electronic communication comprising real time audio data between the contact and the one of the selected devices of the user via the one of the plurality of different electronic communications platforms.

Content sharing between related devices
10630835 · 2020-04-21 · ·

Methods and computing systems for sharing content between related devices in a cellular network are described. A first device receives content from an external content source via a wireless connection, and causes presentation of the content on an output device of the first device. The first device retrieves information for one or more related devices that utilize the same telephone number the first device for sending and receiving at least cellular communications via the cellular network. The first device enables sharing of the content with at least one related device of the one or more related devices.

Mobile care with a virtual queue

An apparatus, a method, and a computer program receive a request message from a mobile device to connect with an agent and authenticate the request message and provisioning a database for enabled services and service location. A service provider is identified and selected from a plurality of service providers. As a result, the request message is transmitted to the service provider in order to determine availability of the service provider.

Unified communication system
10623562 · 2020-04-14 · ·

Methods are provided for routing communications between different recipients at an entity having access to a shared communication log and using presence information. The methods include receiving a communication from a user to an entity by a primary recipient at a call center for the entity, obtaining identifying information for the user, storing a communication log regarding the communication of the user, identifying a current presence of a secondary recipient for the entity, transferring the communication from the primary recipient to the secondary recipient in response to the presence identification of the secondary recipient indicating the secondary recipient is accessible, updating the communication log with information regarding the transfer from the primary recipient to the secondary recipient, and providing the communication log to the secondary recipient during the communication between the first user and the primary recipient or secondary recipient.

Dating method
20200112631 · 2020-04-09 ·

A system for facilitating dating amongst a community of persons includes a notification system by which members of the community can make their participation in the community apparent to other compatible members of the community when in physical proximity to one another. A recording system is provided by which each member of a community can, in respect of compatible members in the community to whom they have had proximity, make it known that a contact would be welcomed. A communication system is also provided which facilitates a communication between members of the community who have made it known to the recording system that they would each welcome contact with the other.