A method and device are presented for delivering a voicemail message to a voicemail system associated with a user device. A first session initiation protocol (SIP) session may be initiated with a first SIP server. Upon receiving a provisional response from the first SIP server, a second SIP session may be initiated with a second SIP server. A response indicating that a call has been successfully established using either the first SIP session or the second SIP session is received. The SIP session in which the call was not established is terminated. Audio from the voicemail system received via the SIP session in which the call was established is analyzed to determine when the voicemail system may receive the voicemail message. The voicemail message is transmitted to the voicemail system via the SIP session in which the call was established.

Example status prompt multimedia playing methods and apparatus are described. One example method includes receiving a first multimedia request by a status prompt application server, where the first multimedia request includes a non-idle identifier and is sent by a TAS. The status prompt application server sends a first multimedia response including a status prompt multimedia session description protocol (SDP) to the TAS, and receives a first multimedia acknowledgement message that includes a calling-side multimedia SDP and that is sent by the TAS. In this way, the status prompt application server obtains the calling-side multimedia SDP, and implements negotiation and acknowledgement of multimedia capability sets between the status prompt application server and a calling terminal device. The status prompt application server can play corresponding status prompt multimedia for the calling terminal device based on different non-idle identifiers. This implements playing of personalized status prompt multimedia in a non-idle state scenario.

Methods, systems, and apparatus for call prompting when a call initiated by a terminal is unconnected during a call between two other terminals. In one example method, a first interface, indicating that the first terminal is in a call with a second terminal, is displayed on the first terminal. If a third terminal initiates a call to the first terminal, a second interface, indicating the call initiated by the third terminal, is displayed on the first terminal, and a sound, which includes a call voice and a prompt tone of the initiated call, is output. If the third terminal's initiated call is rejected, the call voice is output on the first terminal, and the prompt tone stops being output. If the third terminal stops initiating the call, the first interface is displayed on the first terminal, and the call voice between the first terminal and the terminal continues being output.

A computing system for managing one or more communication interrupts during a communication session associated with a resource in an enterprise is disclosed. The computing system includes a monitoring module for monitoring one or more parameters of the communication session. The system further includes a database for storing the one or more monitored parameters. The system further includes a determination module for determining at least one participation score for the resource based on the one or more stored parameters. The system further includes a control module for controlling the one or more communication interrupts based on the at least one determined participation score.

The present disclosure provides details of a system and method for customizing an inmate communication notification. Such a system provides an inmate different customized notification messages to be played to different called parties. The system includes a list of different contacts, and each of the contacts can be associated with one or more contact numbers. Each contact number is associated with one or more customized notification messages. The customized notification messages include terms, phrases, and sentences that draw the called party's attention and sound familiar to the called party. The customized notification messages include customized text files, audio files, and video files. An inmate chooses one or more customized notification messages to be played to a called party.

Systems, methods, and computer program products are provided for generating and handling a waitlist during an audio conversation on a mobile application. For example, a method comprises: receiving a request from a first user, listening to a first audio conversation involving a second user and a third user, to join a waitlist associated with the second user or the first audio conversation; adding the first user to the waitlist associated with the second user or the first audio conversation; enabling the second user to view the waitlist; and initiating a second audio conversation between the second user and a user on the waitlist upon termination of the first audio conversation.

A first communication device includes a memory and a processor coupled to the memory. The processor is configured to receive, during a first call with a second communication device, an indication of a second call from a third communication device. The processor is further configured to monitor the first call, in response to the indication of the second call, for a pause in speech of at least a threshold duration. The processor is further configured to initiate, in response to detecting the pause in speech of at least the threshold duration, an audio message indicating call information associated with the second call.

Systems and methods for handling an incoming telephone call received at a private branch exchange system and directed to an employee enable an actual or virtual receptionist to camp the call on the employee's extension. When the call is camped on the employee's extension, the private branch exchange system causes a push notification to be sent to a telephony device used by the employee to notify the employee that a call is camped on his extension. Such a push notification may also inform the employee about how many calls are camped on his extension. Further, such a push notification may provide the employee with information about the identity of a calling party whose call is camped on the employee's extension.

The present disclosure relates to a call prompt method. In one example method, a first interface, indicating that the first terminal is in a call with a second terminal, is displayed on a first terminal. If a third terminal initiates a call to the first terminal at this moment, a second interface, indicating the call initiated by the third terminal, is displayed on the first terminal, and a sound is output. The sound includes a call voice and a prompt tone of the initiated call. If the call initiated by the third terminal to the first terminal is rejected, the call voice is output on the first terminal, and the prompt tone stops to be output. Or if the third terminal stops initiating the call, the first interface is displayed on the first terminal, and the call voice between the first terminal and the terminal continues to be output.

An apparatus, system and method for call notifications to active communication devices are provided. At an apparatus comprising a processor and a communication interface, a call for a first device is received via the communication interface. When is determined that a second device is active, a notification of the call is transmitted to the second device.