The present invention is a system and method of routing incoming communications to a CSR and providing guidance to the CSR based on the incoming communication using feedback information such as sentiment feedback, survey feedback, and feedback from actions taken by CSRs based on skill level. A CEC system receives an incoming communication, analyzes the communication and creates metadata based off of the analysis. The metadata is used by the RAE routing module to route the communication to an appropriate party. The metadata is also used by the GAE guidance module to determine the guidance to provide to the CSR. The CSR then performs an action based on the guidance. The CEC system continues to monitor the interaction until the interaction is completed. The communication metadata, the communication, the guidance, and the CSRs action are all provided to a RAS rules analysis module wherein the RAS analyzes the data and automatedly updates the rules (RAR and GAR) according to the analysis.

The present invention provides an urgent initiation and notification method for calls and text messages to and from a mobile terminal.

The disclosure provides a processing method for a priority notification of an incoming call and a mobile device. The processing method for a priority notification of an incoming call is applied to a mobile device. The processing method includes: receiving an incoming call signal and generating a notification signal when a plurality of trigger conditions is met. The trigger conditions include: determining, according to the incoming call signal, that a repeated call is within a first preset time or a time interval between repeated calls is less than a second preset time, that a caller number corresponding to the incoming call signal is in a priority contact list, and that the mobile device is in a preset use situation. Then, a mandatory reminder mode is activated according to the notification signal to notify a user.

A system and a method for routing a message to an application over a connection oriented session in a Kafka messaging platform environment are provided. The method includes: acquiring a plurality of partitions from the Kafka messaging platform; designating a first partition from among the plurality of partitions as a sticky partition; generating a plurality of routing keys that are configured to route to the sticky partition; receiving a subscription from a service that corresponds to a first application; transmitting, to the first application, a first routing key that identifies the subscription from among the plurality of routing keys; and receiving messages from Kafka services that are routed by the first routing key to the first application. For any particular application or set of applications, a plurality of connection oriented sessions may be used to achieve load balancing and high availability.

An apparatus, related devices and methods, having a memory element operable to store instructions; and a processor operable to execute the instructions, such that the apparatus is configured to identify, on an electronic device, a phone number of an incoming caller device; request, via an out-of-band control channel, a digital certificate for the phone number from the incoming caller device; receive, via the out-of-band control channel, the digital certificate for the phone number from the incoming caller device; determine whether the digital certificate for the phone number is authentic; and indicate, on the electronic device, based on a determination that the digital certificate for the phone number is authentic or not authentic, whether the phone number is authentic or not authentic.

An anti-communications fraud apparatus 1 includes: an analysis unit 13 that analyzes a voiceprint of a communication voice of a calling party; a determination unit 14 that acquires, from a database 17 in which the voiceprint and a degree of fraud risk are stored in association with each other, the degree of fraud risk corresponding to the voiceprint of the calling party, and determines whether the degree of fraud risk exceeds a predetermined threshold; and a notification unit 15 that notifies that the calling party is dangerous when the degree of fraud risk exceeds the threshold.

A call processing server 10 includes a registration unit 12 that receives a registration request of a suspicious call number from a user receiving a suspicious call to register the suspicious call number in a subscriber information storage unit 22, and a call processing unit 11 that refers to the subscriber information storage unit 22 to control an incoming call, in which the call processing unit 11 transmits, when an outgoing source of a call is the suspicious call number registered in the subscriber information storage unit 22, an alert guidance to an incoming destination terminal 5 before connecting the call, and the suspicious call number registered in the subscriber information storage unit 22 is shared by all users set in the subscriber information storage unit 22.

When an SIP server (24) receives a call signal addressed to a callee side terminal (31), a number conversion history set by an SIP server (22) that has transferred the call signal in a transfer service involved with a number conversion is read from the call signal, and if the number conversion history meets a specific condition, a warning signal is transmitted to the callee side terminal (31) before the call signal is transmitted to the callee side terminal (31). The SIP server (24) transmits a warning signal to the callee side terminal (31) if the number of times of number conversion is equal to or greater than a predetermined number as a specific condition.

A multi-modal portal system provides an authorization prior to establishing a visual interface connection between a support user or caller and a client user or receiving party. Once the caller is authorized, the caller is permitted to drop-in such that a visual interface connection is established with the receiving party. The authorization can be based on a profile configuration that indicates whether the caller has the credentials required for the visual interface. The authorization can require that a notification be sent to a trusted user or primary contact or the caller can be associated with a profile configuration that allows for a pre-authorization without requiring the notification. By providing such an authorization, a secure and private visual interface with the client user can be accomplished without requiring an express action or consent by the client user.

Aspects of the subject disclosure may include, for example, detecting, over a network, a call originating from a call originator and intended for a user of a user equipment, responsive to the detecting the call, determining whether to challenge the call originator, based on a determination to challenge the call originator, transmitting a request to the call originator, wherein the request prompts the call originator to specify an identity of the call originator and a purpose for the call, obtaining information from a call originator input responsive to the transmitting the request, deriving enhanced Caller Name or Caller ID data that includes the information, and causing the enhanced Caller Name or Caller ID data to be provided to the user equipment, thereby enabling the user of the user equipment to determine whether to answer the call. Other embodiments are disclosed.