A Data Entry Confirmation System (DECS) is provided whereby a user with a communication device capable of communicating with the DECS is able to perform a pre-dialing operation based on contact information inputted onto the communication device and transmitted by said communication device to the DECS. Thus, the DECS is able to perform a reverse caller ID operation allowing a user to confirm identity of the party the user wishes to call prior to actually calling the party. The DECS uses the input contact information to retrieve corresponding contact information from one or more databases with which it is in communication and transmit said output contact information to the user device.

A method is described of filtering messages sent by a first terminal to a second terminal, the first terminal being associated with a first identifier, the terminals being connected via at least one communication network, the communication network including a server connected to a database, and the database including at least a first predefined set of identifiers. The server receives a message sent by the first terminal to the second terminal, records the message in the database, and sends a second message to the first terminal. The second message includes a sender field including a second or third identifier depending on whether or not the first identifier belongs to the first list.

Approaches presented herein enable automatically populating contact information of a previously unknown caller/sender in a contact list of an electronic communication device based on a communication (e.g., incoming call or communication message(s)) from the caller/sender. Specifically, a recipient communication device receives a communication (i.e., incoming call or communication message) from a user (i.e., caller or sender) using a sender communication device. When the user is determined to be unknown to the recipient communication device, the content of the communication is analyzed to determine identifying information. One or more searches are performed to determine extended name information using the identifying information. Using the identifying information and extended name information, contact information is determined for the user and may be stored in the contact list of the recipient communication device.

An apparatus, related devices and methods, having a memory element operable to store instructions; and a processor operable to execute the instructions, such that the apparatus is configured to identify, on an electronic device, a phone number of an incoming caller device; request, via an out-of-band control channel, a digital certificate for the phone number from the incoming caller device; receive, via the out-of-band control channel, the digital certificate for the phone number from the incoming caller device; determine whether the digital certificate for the phone number is authentic; and indicate, on the electronic device, based on a determination that the digital certificate for the phone number is authentic or not authentic, whether the phone number is authentic or not authentic.

A method and apparatus are provided for presenting content to a caller and/or a called party in association with a telephone call or other communication connection. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call, and may be related to a party participating in the call or may be related to a third party. Presentation of specified content may include assisted sharing, wherein both parties view the same content and one guides or assists the other. A received call may be split into signal and voice channels, with the signal channel used to notify a call controller of the call and the voice channel being directed to an agent selected by the call controller to handle the call.

Methods and systems for multiple channel authentication are described. In one embodiment, a request for an interaction is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the request may be routed to a representative based on the contextual information to continue the exchange.

The embodiments herein provide a method for managing communication notes during a call at an electronic device. The method includes detecting the call associated with a contact stored in the electronic device. Further, the method includes retrieving at least one communication note comprising at least one data item for the contact. Further, the method includes causing to display the at least one communication note on a screen of the electronic device while the call is ongoing, wherein the at least one communication note is associated with an indicia indicating a priority level.

The present invention allows a user to screen messages being left at a hosted voicemail system from a telephone terminal. Incoming calls intended for the telephone terminal are routed to the voicemail system immediately or after attempting to connect incoming call to the telephone terminal. As the caller is leaving a message at the voicemail system, a connection between the incoming call, voicemail system, and telephone terminal is established to allow the user to listen to the message and decide whether to take the call. The user may decide to take the call or let the caller finish leaving the message. In one embodiment, the telephone terminal is equipped to open only the speaker channel for monitoring the message and will provide a fully bi-directional connection if the user takes the call. The supporting switch and telephone terminal communicate with each other to facilitate the monitoring and taking of calls.

A multi-modal portal system provides an authorization prior to establishing a visual interface connection between a support user or caller and a client user or receiving party. Once the caller is authorized, the caller is permitted to drop-in such that a visual interface connection is established with the receiving party. The authorization can be based on a profile configuration that indicates whether the caller has the credentials required for the visual interface. The authorization can require that a notification be sent to a trusted user or primary contact or the caller can be associated with a profile configuration that allows for a pre-authorization without requiring the notification. By providing such an authorization, a secure and private visual interface with the client user can be accomplished without requiring an express action or consent by the client user.

A system and a method for routing a message to an application over a connection oriented session in a Kafka messaging platform environment are provided. The method includes: acquiring a plurality of partitions from the Kafka messaging platform; designating a first partition from among the plurality of partitions as a sticky partition; generating a plurality of routing keys that are configured to route to the sticky partition; receiving a subscription from a service that corresponds to a first application; transmitting, to the first application, a first routing key that identifies the subscription from among the plurality of routing keys; and receiving messages from Kafka services that are routed by the first routing key to the first application. For any particular application or set of applications, a plurality of connection oriented sessions may be used to achieve load balancing and high availability.