An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to an IVR application into a grid structure, each revised translation data set comprising a prompt name in a first field, an IVR prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, executing, via a processor, an accuracy validation on the plurality of revised translation data sets, wherein, for each revised translation data set, the processor identifies whether a respective translation in a different language in a third field is an accurate translation of a respective IVR prompt in a second field based on attributes of the respective translation and the respective IVR prompt, and displaying results of the accuracy validation via a user interface.

An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to an IVR application into a grid structure, each revised translation data set comprising a prompt name in a first field, an IVR prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, executing, via a processor, an accuracy validation on the plurality of revised translation data sets, wherein, for each revised translation data set, the processor identifies whether a respective translation in a different language in a third field is an accurate translation of a respective IVR prompt in a second field based on attributes of the respective translation and the respective IVR prompt, and displaying results of the accuracy validation via a user interface.

An exemplary method for using a virtual assistant may include, at an electronic device configured to transmit and receive data, receiving a user request for a service from a virtual assistant; determining at least one task to perform in response to the user request; estimating at least one performance characteristic for completion of the at least one task with the electronic device, based on at least one heuristic; based on the estimating, determining whether to execute the at least one task at the electronic device; in accordance with a determination to execute the at least one task at the electronic device, causing the execution of the at least one task at the electronic device; in accordance with a determination to execute the at least one task outside the electronic device: generating executable code for carrying out the least one task; and transmitting the executable code from the electronic device.

The present disclosure discloses an interactive voice-control method and apparatus, a device and a medium. The method includes: obtaining a sound signal at a voice interaction device and recognized information that is recognized from the sound signal; determining an interaction confidence of the sound signal based at least on at least one of an acoustic feature representation of the sound signal and a semantic feature representation associated with the recognized information; determining a matching status between the recognized information and the sound signal; and providing the interaction confidence and the matching status for controlling a response of the voice interaction device to the sound signal.

A system and method for making a call to a service provider on behalf of a user is disclosed. The system and method include using an intelligent voice assistant to call the service provider and having the intelligent voice assistant navigate an interactive voice response system to reach a representative. The system and method also include using the intelligent voice assistant to reconnect a user with a representative after an interrupted call.

There are provided systems and methods for contact lookup operations during inoperability of mobile devices. A service provider, such as an online transaction processor, may provide additional services for secure contact lookup when a computing device of a user is nonoperational or unavailable. The user may establish a contact identifier and authentication mechanism with the service provider and allow access to the user's contacts. Once established, when the user's device is unable to access contacts and/or communication with other devices, the user may utilize the service provider for contact access through a contact lookup system. The user may utilize a different device to access a communication system or application and retrieve a data structure representing the user's contacts. The data structure may then be passed to the corresponding communication system or application interface system, which may then be output to the user.

There are provided systems and methods for contact lookup operations during inoperability of mobile devices. A service provider, such as an online transaction processor, may provide additional services for secure contact lookup when a computing device of a user is nonoperational or unavailable. The user may establish a contact identifier and authentication mechanism with the service provider and allow access to the user's contacts. Once established, when the user's device is unable to access contacts and/or communication with other devices, the user may utilize the service provider for contact access through a contact lookup system. The user may utilize a different device to access a communication system or application and retrieve a data structure representing the user's contacts. The data structure may then be passed to the corresponding communication system or application interface system, which may then be output to the user.

Methods, computer program products, and systems are presented. The methods, computer program products, and systems can include, for instance: determining, in performance of an interactive voice response (IVR) session, prompting data for presenting to a user, and storing text based data defining the prompting data into a data repository; presenting the prompting data to the user; receiving return voice string data from the user in response to the prompting data; generating a plurality of candidate text strings associated to the return voice string of the user; examining the text based data defining the prompting data; augmenting the plurality of candidate text strings in dependence on a result of the examining to provide a plurality of augmented candidate text strings associated to the return voice string data; and evaluating respective ones of the plurality of augmented candidate text strings associated to the return voice string data; and selecting one of the augmented candidate text strings as a returned transcription associated to the return voice string data.

In general, the subject matter described in this specification can be embodied in methods, systems, and program products for providing search results automatically to a user of a computing device. A spoken input provided by a user to a computing device is received. The spoken input is transmitted to a computer server system that is remote from the computing device. Search result information that is responsive to the spoken input is receiving by the computing device and in response to the transmitted spoken input. An alert is provided to the user that the device will connect the user to a target of the search result information if the user does not intervene to stop the connecting of the user. The user is connected to the target of the search result information based on a determination that the user has not intervened to stop the connecting of the user.

Systems and methods for authenticating a user using a voice activated device. The method includes receiving first data representing a user identifier corresponding to a user and second data representing a device identifier corresponding to the voice activated device. The method further includes determining user metadata corresponding to the user identifier and a device audio type corresponding to the device identifier. The method also includes calculating a risk score based on the user metadata. The method further includes calculating a length of spoken voice utterance based on the calculated risk score. The method also includes receiving and processing third data representing a spoken voice utterance having the calculated length corresponding to the user using the voice activated device. The method further includes validating the user in response to determining that the processed third data substantially matches the voiceprint associated with the user.