A system and method for delivering promotional rewards to a customer mobile device comprising a promotional reward wheel, a media server, and messaging application operating on the customer's mobile device. A customer interacts with the promotional reward wheel and the system captures that interaction and responsive to the promotional reward that was won by the interaction, generates a message on the customer's mobile device with a means to claim the reward by sending the generated message to the appropriate message endpoint.

Attention weights in a hierarchical attention network indicate the relative importance of portions of a conversation between an individual at one terminal and a computer or a human agent at another terminal. Weighting the portions of the conversation after converting the conversation to a standard text format allows for a computer to graphically highlight, by color, font, or other indicator visible on a graphical user interface, which portions of a conversation led to an escalation of the interaction from an intelligent virtual assistant to a human customer service agent.

Aspects of human assisted virtual agent support are discussed. A conversation between a user and a virtual agent may be monitored. A probability of the user abandoning the conversation may be predicted and a notification may be provided to a human agent to provide assistance in the conversation based on the probability.

Aspects of human assisted virtual agent support are discussed. A conversation between a user and a virtual agent may be monitored. A probability of the user abandoning the conversation may be predicted and a notification may be provided to a human agent to provide assistance in the conversation based on the probability.

An omni-channel orchestrated conversation system and virtual conversation agent for realtime contextual and orchestrated omni-channel conversation with a human and an omni-channel orchestrated conversation process for conducting realtime contextual and fluid conversation with a human by a virtual conversation agent in relation to a particular domain are disclosed.

A system and method for using enhanced QR codes in a call to action, that provides enhanced functionality for generating a call to action element or providing personalized content when scanned, and that combine additional data dimensions with existing QR code technologies to expand the QR code capability beyond what is enabled by standard QR code specifications.

A system and method for using enhanced QR codes in a call to action, that provides enhanced functionality for generating a call to action element or providing personalized content when scanned, and that combine additional data dimensions with existing QR code technologies to expand the QR code capability beyond what is enabled by standard QR code specifications.

A system may include a processor that may execute computer-executable instructions that cause the processor to receive caller information regarding an incoming communication from a caller and receive a request from a user to route the incoming communication to a virtual assistant application. The virtual assistant application is configured to interact with the caller and determine whether the caller is associated a fraudulent caller activity stored on databases accessible by the processor. The processor may then receive an indication from the virtual assistant application that the caller is associated with the fraudulent caller activity and forward the incoming communication to another party in response to receiving the indication.

A system and method for adaptive advertisement management for the serving of vehicle description pages and an automated customer engagement thereof. The system is a cloud-based network containing a campaign database, an analytics database, an adaptive advertisement management, a short message service server with automated response capabilities, and user mobile and compute devices that transmit a vehicle description page associated with an advertisement campaign embedded with a communication initiator for display on a customer computing device. Taken together or in part, said system optimizes advertising campaigns across multiple platforms, provides strong analytics for all advertising types while allowing users to engage with advertising quickly and in a real-time automated fashion.

A device, system and method for modifying actions associated with an emergency call is provided. A mobile device operates a virtual assistant application, which connects to an emergency call that includes a dispatcher and a caller communicating on the emergency call. The mobile device monitors, using the virtual assistant application, the emergency call to determine context information of the emergency call. The mobile device receives, at the virtual assistant application, sensor data from sensors associated with the mobile device. The mobile device correlates, using the virtual assistant application, the context information with the sensor data. The mobile device causes, using the virtual assistant application, a modification of an action associated with the emergency call based on a correlation between the context information with the sensor data.