A connection manager manages connections for associated user devices by determining whether an incoming connection has been answered at a user device, and if so then generating and transmitting silencing commands to associated user devices using first and second wireless communication modes, with one mode being faster. Connections can comprise phone calls, and modes can comprise push and Bluetooth® messaging. The connection manager can instruct device outputs to provide connection alerts, limited to visual alerts when an associated user device is active, listen for associated user device communications, and instruct device outputs to stop providing alerts when a silencing command is received. Further, a connection manager can receive a signal regarding a headset status, route an outside connection from a phone to the headset when the headset is active or to another device when the headset is not active, detect a change in headset status, and reroute the connection accordingly.

A method and an electronic device for controlling call-forwarding of the electronic device corresponding to first call address information is provided. The electronic device includes transmitting, to at least one of a server or a second electronic device corresponding to second call address information, a call-forwarding request to forward, to the electronic device, at least one of incoming calls or messages addressed to the second call address information of the second electronic device; and providing the at least one of the requested incoming calls or messages addressed to the second call address information.

An apparatus, system and method for call notifications to active communication devices are provided. At an apparatus comprising a processor and a communication interface, a call for a first device is received via the communication interface. When is determined that a second device is active, a notification of the call is transmitted to the second device.

An electronic device is provided. The electronic device includes a memory, a communication module configured to communicate with an external electronic device, and a processor configured to: when a call forwarding is requested by the external electronic device, identify information on an embedded subscriber identity module (eSIM) profile of the external electronic device, based on call forwarding-related information stored in the memory; transmit the information on the eSIM profile to the external electronic device via the communication module; and set up the call forwarding with the external electronic device using the eSIM profile based on the information on the eSIM profile.

A method and a call routing system (CRS) are provided for routing an incoming call made to one of multiple numbers of a user to a call receiving client application (CRCA) deployed on one or more user devices when the called number is not reachable. The CRS, in communication with the CRCA deployed on one or more user devices, sets up a user account using one or more of the user's multiple numbers. The CRS detects availability of the CRCA on one or more user devices over a data network to accept an incoming call. The CRS receives the incoming call made to one of the numbers, when the called number is not reachable. The CRS routes the incoming call to the CRCA on one or more user devices over the data network on detecting the availability of the CRCA on one or more user devices over the data network.

A virtual assistant server receives a web request such as a HTTP request with one or more call parameters corresponding to a call redirected from an interactive voice response server. The virtual assistant server inputs the received one or more call parameters to a predictive model, which identifies, based on the one or more call parameters, an intelligent communication mode to route the redirected call to. Subsequently, the virtual assistant server routes the redirected call to the intelligent communication mode.

A method of recording media transmitted to or from a first party communicating through one of a plurality of mobile telecommunications networks with a second party is described. Either the first party or the second party initiates a call with the other party. One of a set of call splitters distributed through the plurality of telecommunications networks is then determined to be a local call splitter to one of the parties. A connection is then established between the first party and the local call splitter to split the call into a recording part and a call part. The call part is routed between the first party and the second party via the call splitter to provide transmission of media between the first party and the second party, and the recording part is provided by the local call splitter to a recording service associated with the first party. Suitable apparatus is also described, as are methods for recording the calls of a subscriber to a central recording station using a network trigger set or a SIM application set to divert the call to a recording node.

A method and device for controlling call forwarding are provided. In the method for controlling call forwarding, a call request is received, where the call request is sent when a second terminal takes a first terminal as a call forwarding destination; whether the first terminal permits reception of the call request forwarded from the second terminal or not is judged; and under a condition that a judgment result is that the first terminal does not permit the reception of the call request forwarded from the second terminal, the call request is denied.

A mobile application gateway configured to interconnect mobile communication devices on a cellular network with an enterprise network is provided. The mobile application gateway includes a voice and data signaling gateway configured to provide routing functionalities, service functionalities and admission control. A gateway GPRS support node (GGSN) is configured to establish a secure data session between one or more of the mobile communication devices and the enterprise network by establishing a GPRS tunneling protocol (GTP) tunnel between a carrier-hosted serving GPRS support node (SGSN) and the GGSN.

Many users have presence information on more than one system. Maintaining such systems may be burdensome and error prone. By automatically parsing an out-of-office message on a first system (e.g., email) for configuring a second system (e.g., telephony) duplicative work may be avoided as one system configures the other system. Accordingly, an out-of-office text message may be automatically parsed to determine attributes (e.g., start/end of absence) and who to contact for certain issues. The email system may then automatically configure a telephony system to provide voice prompts extracted from the email system and the opportunity for a caller to be routed to delegates telephone numbers based on the delegates identified in the email out-of-office message.