A computer-implemented method for managing calls in a collaboration environment is provided. The method includes receiving, by a processor, a call into a collaboration session of the collaboration environment. The method also includes identifying, by the processor, a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users. The method further includes providing, by the processor, an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.

In various embodiments, a mentor application automatically obtains assistance with software applications. The mentor application generates a computer-generated help request associated with a first user of a software application. Based on the computer-generated help request and a set of user contexts associated with a set of users, the mentor application computes match scores. Each match score predicts how suitable a particular user is for servicing the computer-generated help request. Based on the match scores, the mentor application transmits at least one help request notification to at least one user included in the set of users to determine a second user to service the computer-generated help request. The mentor application then establishes a computer connection between the first user and the second user through which an interactive help session between the first user and the second user is held.

Methods, systems, and media for voice-based call operations are provided. In some embodiments, a method comprises: receiving, at a first user device, a communication; detecting a voice command, using the first user device, that includes a keyword; and in response to detecting the voice command, causing the communication to be transferred to a second user device that is associated with the keyword.

Systems, methods, and computer program products are provided for connecting users and speakers via audio conversations on a mobile application. For example, a method comprises: providing speaker information associated with a speaker, wherein the speaker accesses a mobile application on a first mobile device of the speaker; determining a user accesses a mobile application on a second mobile device of the user; initiating an audio conversation between the speaker and the user; broadcasting, using the one or more computing device processors, on the mobile application, to a listener, a first audio conversation involving the speaker and the user, wherein the listener accesses the mobile application on a third mobile device of the listener.

In a conversation communication system, a facial image of the communicator is stored, a distance between the communicator and a display and the direction of the face of the communicator are detected. It is determined whether or not the conversation communication is to be continued according to the detected distance and the detected facial direction. When the detected facial direction is a direction facing the display from the front, the conversation communication is to be continued. On the other hand, in a case where the detected facial direction is different, when the detected distance increases afterward, if any of the following conditions (1) and (2) is satisfied, the conversation communication is terminated: (1) the distance is undetectable; and (2) the detected facial direction is, for equal to or longer than a preset period of time, maintained at the direction different from the direction facing the display from the front.

Embodiments disclosed herein provide systems, methods, and computer readable media for facilitating a conference call with rotating participants. In a particular embodiment, a method provides identifying one or more static participants for the conference call and identifying at least two rotating participants for the conference call. The method further provides determining an order in which the rotating participants will be connected to the conference call. The method then provides connecting the conference call with the one or more static participants and connecting and disconnecting the conference call with each of the rotating participants in accordance with the order.

Systems and methods performed by an IP telephony system allow a user to request that his IP telephony device be set into a conference calling mode for an indefinite period of time. When the user's IP telephony device is in the conference calling mode, all parties that attempt to call the user's IP telephony device are added to a conference bridge tied to the user's IP telephony device. All incoming calls are treated in this fashion until the user cancels the conference calling mode and returns to a normal calling mode.

A system for dynamic conferenced communications, comprising a communication application server that handles interactions between conference participants, a communications bridge that receives interactions from participants via the Internet or other data networks, and a telephony switch that receives and handles interactions from participants via a telephone network, and a method for providing dynamic communications conferencing.

Systems and methods for visualization of a call over network (CON) are provided. In some embodiments, the visualization of a call over network may be effectuated by three functionalities: a readiness dialog box that enables the facilitation of the call, the inclusion of visualization and participant features within the call, and a visualized summary after the call. The readiness dialog box is presented to the callers prior to the onset of the call. It presents the other participant's and their status. It also enables the caller to send messages (both preconfigured and customized) to the other participants. Once sufficient participants have joined, the call may start. Once the call starts, it may be visualized by displaying on a single or multi channels, which caller is speaking, and any additional indications they may be providing. The caller may likewise be provided a set of participant features that allow the user to interact with the call. After the call concludes, a visualized summary of the call can then be generated. The summary includes any of the recording, transcriptions, scenario information, speaker information and the duration each speaker was talking, etc.

A transmission management system includes a destination name data managing unit which manages a plurality of destination name data items which indicate a plurality of names of a destination in communications between transmission terminals, a destination name data reading unit which reads a destination name data item from the plurality of destination name data items managed by the destination name data managing unit, and a destination name data transmitting unit which transmits the destination name data item read by the destination name data reading unit to a transmission terminal capable of communicating with the destination.