The disclosed system provides a Real-time Telephony (or Call) Monitor, Analyzer and Decision SIP Server (RTMADS) for mitigating attacks on emergency telephone systems. The RTMADS works in conjunction with an ingress node to fork incoming calls to an IMS network and the RTMADS. Within the RTMADS, forked telephone calls undergo data collection and mining, and parametric analysis. A decision matrix in the RTMADS uses the results of the data collection, mining, and parametric analysis, and other information, to make a decision with respect to incoming calls. For example, the RTMADS may decide to perform call setup on an incoming call using a dedicated or backup Public Safety Answering Point (PSAP), alert an Operations and Management (OAM) team regarding the incoming call, or accept and then terminate the incoming call.

Systems and methods for improving quality of a call over network (CON) are provided. Call quality may be improved via buffer length modulation based upon the call scenario type. Scenario detection may be based upon who speaks, and the duration of the speaking, as well as contextual analysis. Further, the call over network quality may further be improved by deploying modules over the network. The modules are intermediary vehicles between each communicator and backend servers. The modules intercept audio packets from the communicator to detect packet loss, and perform recovery of lost packets, thereby accelerating real-time audio conversations.

The present invention relates to systems and methods for network labeling in order to enhance real time data transfers. A network for a real time data transfer is identified and predictive models for network performance are compared against to determine if the network is suitable for the data transfer. If so, then the real time data transfer may be completed as expected. However, if the network is predicted to be unsuitable for transmission an alternate means for connection may be suggested. The alternate suggestion may include delaying the data transfer until the network is expected to be in better conditions, connecting to another access point in the network, or switching to another network entirely. During the data transfer, the quality of the network is monitored in order to update the predictive models for the network's quality. Identifiers for the network may be utilized to keep track of the networks. Network signal strength, signal pollution and time may also be tracked in order to identify patterns in the network's performance.

Processing of communications routed by an IPBX server are disclosed. At least one processing circuit is communicatively coupled to an Internet-Protocol Private Branch Exchange (IPBX) server that is configured and arranged to route calls for a plurality of agents in a communications/call center. The processing circuit is configured to receive communications event messages from the IPBX server for communications routed by the IPBX server, generate, during a communication to a first agent of the plurality of agents, a set of data metrics including communications summary metrics based on the communications event messages; and redirect, during the communication to the first agent, the communication to a second agent of the plurality of agents in response to the set of data metrics satisfying a set of criteria indicated in a policy.

A base station transmits a signal transmission to a mobile broadband (MBB) user equipment (UE) device and to a machine type communication (MTC) device that is in close proximity to the MBB UE device where the signal transmission includes control channel and a data channel. The control channel includes common location dependent control information that applies to the MTC device and the MBB UE device because they are at the same location.

A variety of methods, systems, devices and arrangements are implemented for assessing and/or controlling call routing for Internet-based (e.g., VoIP/VioIP) calls. According to one such method, endpoint devices are used to monitor and/or assess the call-quality. The assessment is sent to a centralized server arrangement and call-routing is controlled therefrom. Endpoint devices employ a decentralized testing mechanism to further monitor and assess call quality including the use of test connections. Aspects of call quality are analyzed and attributed to endpoint devices and/or local connections or networks to distinguish intermediate routing issues from local/endpoint issues.

Embodiments provide systems and methods for reconstructing a communication session upon a failure of a session manager by monitoring a communication session associated with a Universal Call IDentifier (UCID) and detecting a failure of the session manager. In some cases, A timer can be set in response to detecting the failure of the session manager. In response to the timer expiring before detecting the recovery of the session manager, the application server can end monitoring of the communication session. In response to detecting a subsequent recovery of the session manager, a re-invitation message associated with the communication session and including the UCID can be sent. Communications components of the contact center can receive and accept the re-invitation message, re-map a session initiated by the re-invitation message to the communication session based on the UCID from the re-invitation message, and reconstruct the communication session.

Disclosed are methods and systems for managing air interface communications between a base station and a user equipment device (UE). When setup of a dedicated bearer connection between a base station and a UE served by the base station fails, setup of the dedicated bearer connection can be re-initiated responsive to determining that, following the failure, a threshold extent of dedicated bearer connections have been successfully set up between base station and one or more other UEs.

Various example implementations are directed to circuits, apparatuses, and methods for providing virtual computing services. According to an example embodiment, an apparatus includes a data storage device and a set of computing servers communicatively coupled to the data storage device. The set of computer servers are configured to provide a respective virtual data center for each of a plurality of accounts. The respective virtual data center for each account is configured to provide virtual services specified in a respective settings file for the account stored in the data storage device. The virtual data center for at least one of the accounts includes a set of virtual desktops and a set virtual servers, including at least one Voice-over-IP (VoIP) server. A processing circuit is communicatively coupled to the computing servers and is configured to, for each account, provide support services specified in the settings file for the account.

A system and method for diagnosing a problem on a packet network. Network performance information associated with data packet communications over a packet network may be collected. A network performance information parameter may be monitored and a determination that the network performance information parameter crosses a threshold value may be made. In response to determining that the network performance information parameter crossed the threshold value, diagnostics may be initiated to determine a cause of the network performance information parameter crossing the threshold value.