H04M7/1275

METHODS AND APPARATUS TO DYNAMICALLY SELECT A PEERED VOICE OVER INTERNET PROTOCOL (VOIP) BORDER ELEMENT
20170223192 · 2017-08-03 ·

Methods and apparatus to select a dynamically peered voice over Internet protocol (VoIP) border element are disclosed. An example method comprises collecting data representative of a dynamic performance of a voice over Internet protocol network, prioritizing a selection of a peered border element based on the collected data, and modifying a telephone number mapping (ENUM) database based on the prioritized selection.

Self-healing inter-carrier network switch

A vendor evaluator system enables real-time or near real-time efficiencies of an inter-carrier switch. At a nominal periodic rate (e.g., every fifteen minutes or less), the vendor evaluator system updates a performance map of vendor exchanges to which calls may be routed from the switch. Specifically, in real-time or in near real-time, an updated performance score is generated for each vendor exchange and/or for each NPA-NXX code that is connected to the switch based on a weighted average of post dial delay, average call hold time, and attempt-seizure ratio. The score is compared against performance thresholds to determine whether or not the respective exchange and/or code should be included in a pool of acceptably-performing, candidate vendor exchanges from which a particular exchange is selected to service a call. Such techniques prevent poorly performing vendors from servicing calls routed by the inter-carrier network switch in real time or near real-time.

Systems and methods for connecting heterogeneous networks
20170180560 · 2017-06-22 · ·

The present invention comprises systems and methods for controlling a connection between and IT infrastructure and a telephony network. In one embodiment, the present invention allows such control through the use of application services adapted for use with a telephony network, a telephony application server that exposes the telephony network to the application services, and a service mediation platform controlling the interaction between the application services and the telephony application server. The service mediation server may comprise a user profile manager for handling the user profiles of a subscriber database, a service level agreement manager for invoking a set of application services, and a resource policy enforcement manager for managing the resources of the telephony network.

ENABLING A WIDEBAND CODEC AUDIO CALL BETWEEN A MOBILE DEVICE AND A WIRELESS TELECOMMUNICATION NETWORK SUPPORT CENTER
20250063072 · 2025-02-20 ·

The disclosed system enables a wideband codec audio call between a mobile device and a wireless telecommunication network support center by ensuring that multiple components of the network participating in the call and multiple legs that make up the call all communicate using the same wideband codec. A leg among the multiple legs is a connection between two components participating in the call. While all the legs making up the call between the caller and the callee have to be wideband, the system can enable any branching legs in the call, for example, those directed to a third party, to be either wideband or narrowband.

Message routing using location routing numbers
09668033 · 2017-05-30 · ·

Various embodiments provide for a way of routing messages using location routing numbers. More specifically, some embodiments can route calls on different legacy networks by using features of existing telecommunication policy and databases. For example, a location routing number can be registered in a number portability administration center database. The location routing number may be in a native number block of a facility carrier and a company registering the location routing number in the number portability administration center database may not be the facility carrier. The destination switch of the facility carrier can be programmed to accept traffic associated with the location routing number. As a result, components of the network can route the message for the company to a destination switch of the facility carrier.

Methods and apparatus to dynamically select a peered voice over internet protocol (VoIP) border element

Methods and apparatus to select a dynamically peered voice over Internet protocol (VoIP) border element are disclosed. An example method comprises collecting data representative of a dynamic performance of a voice over Internet protocol network, prioritizing a selection of a peered border element based on the collected data, and modifying a telephone number mapping (ENUM) database based on the prioritized selection.

Mitigating disturbances at a call center
12301755 · 2025-05-13 · ·

An example operation may include one or more of receiving, via a telephone network, a Voice over IP (VOIP) call from a network device, detecting a disturbance value from a tag that has been added to a VOIP message of the VOIP call, determining an answer priority of the VOIP call based on the disturbance value, and processing the VOIP call based on the determined answer priority.

Queuing calls based on disturbance
12401746 · 2025-08-26 · ·

An example operation may include one or more of receiving, via a telephone network, a Voice over IP (VOIP) call from a network device, detecting a disturbance value from a tag that has been added to a VOIP message of the VOIP call, determining an answer priority of the VOIP call based on the disturbance value, and processing the VOIP call based on the determined answer priority.

MITIGATING DISTURBANCES AT A CALL CENTER
20250343856 · 2025-11-06 ·

An example operation may include one or more of receiving, via a telephone network, a Voice over IP (VOIP) call from a network device, detecting a disturbance value from a tag that has been added to a VOIP message of the VOIP call, determining an answer priority of the VOIP call based on the disturbance value, and processing the VOIP call based on the determined answer priority.