A method and system for converting speech to tones and transmitting the tones to another device are disclosed. The method can include determining when a communication is initiated, automatically launching a speech-to-tone application on the communication device, determining when pre-defined words are spoken, performing one or more of converting the pre-defined words to a signal comprising a tone using the communication device and converting a stored key sequence to a signal comprising a tone using the communication device, and transmitting the signal to another device. The system can include one or more devices to perform the method.

A system and method for automated customer response system mapping and duplication to provide for a common Interactive Voice Response (IVR) system import language or structure, comprising a contact center crawler which connects with an existing automated contact center system, may navigate and map that system by recording and selecting each available option or by interfacing with the code that makes up the IVR itself to generate a model, records the response to each selected option, and feeds the options and responses to a tree creator; a CX model generator which organizes the options and responses into a data map such as a tree or more graph-like or map-like structure, where logical conditions or operations such as loops and recursion may be present; and a coding engine that generates programmatic code representing the data model that is imported into another IVR platform for execution.

A system comprising a call center, contact system test engine, plurality of networks, at least one remote server, at least one remote database, which allows users to automate call center testing and combine synchronized results for agent-customer calls (AX-CX test synchronization). The system is further accomplished with methods, using different techniques for synchronizing the testing for both customer and agent results, and producing these test results in a mobile dashboard and web-accessible dashboard.

A system for remotely and interactively controlling visual and multimedia content displayed on and rendered by a web browser using a telephony device. In particular, the system relates to receiving a voice input (e.g., dual tone multi-frequency DTMF input, spoken input, etc.) from a telephony device (e.g., a landline, a cellular telephone, or other system with telephone functionality, etc.) via a wide-area network to an intermediary computer that is configured to control the rendering of one or more web pages (or other web data) by a standard web browser.

The present disclosure generally relates to wireless communication. Some aspects of the present disclosure include systems and techniques for device authentication. For example, an apparatus for wireless communication may receive, via a microphone, an audio signal from a second device. The apparatus may decode the audio signal to determine an encoded value. The apparatus may further determine that the audio signal is associated with the second device based on the encoded value. The apparatus may further establish a connection to the second device based on determining that the audio signal is associated with the second device.

A system and method for receiving and executing emoji based commands in messaging applications. The system and method may include processes such as identifying emojis in a message, determining one or more action based on the emoji, and completing the determined actions.

System and method for a secure interactive voice response (IVR) includes: receiving a communication from a first party regarding a transaction, over a communication network; connecting the second party with the communication to service the communication; creating an anonymous order entry for the transaction; detecting sensitive information in the communication; isolating the sensitive information in the communication from the second party; route the communication to a secure system for processing of the sensitive information; and reconnecting the communication to complete the transaction.

Methods and systems are disclosed for enabling the generation of a token corresponding to a tone generated by a telephony system, comprising receiving one or more dual tone multi-frequency (DTMF) tones generated by a telephony system, generating a token based on the one or more DTMF tones; and transmitting the generated token to a merchant system.

Input/output (I/O) operation requests from pageable storage mode guests are interpreted without host intervention. In a pageable mode virtual environment, requests issued by pageable storage mode guests are processed by one or more processors of the environment absent intervention from one or more hosts of the environment. Processing of the requests includes manipulating, by at least one processor on behalf of the guests, buffer state information stored in host storage. The manipulating is performed via instructions initiated by the guests and processed by one or more of the processors.

Methods and apparatus implementing a telephony terminal for connecting a telephone to a data network. In one implementation, telephony system includes: a phone connection for connecting to a telephone; a network connection for connecting to a network; and a controller connected to said phone connection and to said network connection; wherein said controller provides a phone service for processing information for said phone connection, said controller provides a network service for processing information for said network connection, and said controller provides a network voice service for converting information to and from a network voice format.