This disclosure provides systems, methods, services, and platforms for automatically prompting a user of a mobile device to send feedback after a triggering event. This disclosure enables Mobile Network Operators to immediately solicit timely feedback from a mobile user after an interaction with the user. When a business, group, or other entity has an active survey campaign, a survey message comprising one or more response options is automatically sent to a mobile device after a triggering event occurs. Based on the user's selected response option, subsequent, follow-up survey messages can be automatically sent to the mobile device.

This disclosure provides methods, services, and platforms that automatically prompt mobile phone users to add contact information to their phone book after a triggering event such as calling a phone number. The methods, services, and platforms allow mobile network operators to provide a service that allows businesses to potentially have their numbers added to the phonebook of a mobile phone after a disconnected call.

This disclosure provides methods, systems, and platforms for automatically prompting a mobile device user to download an application to their mobile device after a triggering event. Triggering events include calling a business, receiving a call from a business, and navigating to a website. In some embodiments, a business can run a targeted campaign to automatically prompt a mobile device user to download an application. In some embodiments, the platform interacts with an application installed on the mobile device. The prompt displayed on the mobile device includes an actionable option to download an application.

This disclosure provides systems, methods, services, and platforms for automatically prompting a user of a mobile device to send feedback after a triggering event. This disclosure enables Mobile Network Operators to immediately solicit timely feedback from a mobile user after an interaction with the user. When a business, group, or other entity has an active survey campaign, a survey message comprising one or more response options is automatically sent to a mobile device after a triggering event occurs. Based on the user's selected response option, subsequent, follow-up survey messages can be automatically sent to the mobile device.

A charging processing method includes: when a charging processing device for a user service is unavailable, storing charging data of the user service during the failure period, where the charging data includes charging data that is not sent or charging data that is not processed; and after it is determined that a charging processing device for the user service transitioned from unavailable to available, sending a charging request message that includes the charging data during the failure period to the available charging processing device, so that the available charging processing device performs charging processing on the charging data before a charging processing device transitioned to available. In this method, when the charging processing device or a network is faulty, interruption of the user service can be avoided, and a loss caused for an operator can be avoided.

A method, system and server for processing low balance data session requests are provided. The server includes a memory storing an account record including an account balance and a count of failed service requests; a network interface; and a processor interconnected with the memory and the network interface. The processor receives a request to access a data service for a mobile device corresponding to the account record; and to determine whether the account balance is sufficient to access the data service. When the account balance is not sufficient, the processor compares the count of failed service requests to a threshold. When the count exceeds the threshold, the processor sends a notification to the mobile device, and when the count does not exceed the threshold, the processor increments the count. The processor also returns a message denying access to the data service.

This disclosure provides methods, systems, services, and platforms for automatically prompting a user of a mobile device to follow an entity on a social media network after a triggering event. This disclosure enables Mobile Network Operators to generate more followers on social media, and, thereby, connect better with potential customers or fans. When a business, group, or other entity has an active social media campaign, a message comprising instructions to launch a browser on a mobile device and navigate to the entity's social media page is sent automatically after a triggering event occurs.

This disclosure provides systems, methods, services, and platforms for prompting a user to respond to an offer on a mobile device. The disclosure enables Mobile Network Operators to create campaigns to target customers who are nearing the limit of their data plans, voice plans, SMS plans, and MMS plans. In some embodiments, the cloud server interacts with a client application to prompt the use of a mobile device to respond to an offer send in a campaign. The disclosure also provides embodiments to check to see if the user has opted out of receiving offers, or if a device can not execute a command, or if a threshold number of offers has already been sent. This disclosure also provides embodiments for authenticating third party account log-in.

Embodiments manage use of different network connections for data transfer in view of priority information and a data usage plan identifying threshold limits associated with the different network connections. A computing device receives data transfer requests from applications executing on the computing device. The data transfer requests have priority information associated therewith. The computing device compares the priority information with available network connections. One or more of the data transfer requests are selected for initiation based on the comparison and on the threshold limits.

Embodiments profile users based on data usage of installed applications and provide recommendations for reducing data usage. A computing device or cloud service determines a plurality of applications installed on the computing device. Data usage patterns associated with each of the determined plurality of applications are identified. The data usage patterns describe data usage over a network for at least one of the determined plurality of applications. One or more recommendations for reducing data usage are defined based on the identified data usage patterns. Some embodiments recommend switching applications, uninstalling applications, or disabling particular network connections.