The present disclosure provides a network call method, terminal, and server. The method includes: displaying a scenario interface for a social application group; displaying a first list of user identifiers when an instruction for initiating a specified call is received; determining, according to a selection operation in the first list of user identifiers, identifiers of second users; sending a network call request to a social application server, the network call request comprising an identifier of the first user logging in at the first terminal locally and the identifiers of the second users, so that the social application server creates a virtual group, and adds, to the virtual group, the first terminal and second terminals corresponding to the identifiers of the second users accepting call invitations; and performing a network call in a call interface for the virtual group.

Apparatus transmits an identifier for association with a virtual area by an administering network service, generates output data from human perceptible stimulus in a physical space, transmits the output data in connection with the virtual area, receives input data associated with the virtual area, and generates human perceptible stimulus in the physical space from the input data. A persistent association is created between the apparatus and a virtual area. A respective presence is established in the virtual area for a communicant operating a client network node connected to the virtual area. A respective connection between each active pair of complementary sources and sinks of the client network node and the apparatus are administered in association with the virtual area. A client network node displays a graphical user interface, establishes the administered connections, and presents interaction controls associated with the object for interacting with communicants in the physical space.

A method is disclosed for videoconferencing in a three-dimensional virtual environment. In the method, a video stream captured from a camera on a first device of a first user and a specification of an emote are received. The specification is input by the first user through the first device. Then, the video stream is mapped onto a three-dimensional model of an avatar. From a perspective of a virtual camera of a second user, the three-dimensional virtual environment is rendered for display to the second user through a second device. This rendering includes the mapped three-dimensional model of the avatar, and the emote attached to the three-dimensional model of the avatar, where the emote emits sound played by the second device.

A system for generating an expandable pool of virtual agents to provide solutions in a virtual environment comprises a call center server in communication with a metaverse server. The call center server generates the virtual agents with corresponding skills of each real-world agent using a machine learning model based on historical observation operations performed by each particular real-world agent and a historical rule set to address the service issue. The metaverse server identifies the virtual agents in the virtual environment. The call center server routes a service inquiry with a service issue from a user equipment of a user to the metaverse server when determining that a particular real-world agent is not available. The metaverse server identifies a first virtual agent with a first skill and conducts a first interaction between the first virtual agent and a user avatar to generate the customized solution to address the service issue.

An information processing method and device, and an apparatus used for a terminal with multiple operation systems include: according to the content of information received in the current operation system, the type of the information is determined; according to the type of the information, the operation system for processing the information is determined, and the information is processed by the operation system. The current operation system can determine the operation system for processing the information according to the content and the type of the information received by a terminal.

A system having processors and computer-readable memory storing instructions to be executed by processors, cause the processors to perform operations including: hosting a virtual event for client devices, each having an associated user attending the virtual event; the virtual event allows users to begin/end interactions with client device GUIs, which provide users with real-time audio-visual communications with other users; maintaining user metadata having data fields each storing information related to the user; maintaining interaction data for the event to record interactions between the users; maintaining a ruleset of interaction rules, each specifying users and/or interaction types; applying the user metadata and the interaction data to interaction rules to determine if the specified interaction types have occurred in the virtual event; and modifying a client device GUI responsive to, and based on the, determining if the specified interaction types have occurred in the virtual event.

Apparatus transmits an identifier for association with a virtual area by an administering network service, generates output data from human perceptible stimulus in a physical space, transmits the output data in connection with the virtual area, receives input data associated with the virtual area, and generates human perceptible stimulus in the physical space from the input data. A persistent association is created between the apparatus and a virtual area. A respective presence is established in the virtual area for a communicant operating a client network node connected to the virtual area. A respective connection between each active pair of complementary sources and sinks of the client network node and the apparatus are administered in association with the virtual area. A client network node displays a graphical user interface, establishes the administered connections, and presents interaction controls associated with the object for interacting with communicants in the physical space.

A system for remote servicing of customers includes an interactive display unit at the customer location providing two-way audio/visual communication with a remote service/sales agent, wherein communication inputted by the agent is delivered to customers via a virtual Digital Actor on the display. The system also provides for remote customer service using physical mannequins with interactive capability having two-way audio visual communication ability with the remote agent, wherein communication inputted by the remote service or sales agent is delivered to customers using the physical mannequin. A web solution integrates the virtual Digital Actor system into a business website. A smart phone solution provides the remote service to customers via an App. In another embodiment, the Digital Actor is instead displayed as a 3D hologram. The Digital Actor is also used in an e-learning solution, in a movie studio suite, and as a presenter on TV, online, or other broadcasting applications.

A system for remote servicing of customers includes an interactive display unit at the customer location providing two-way audio/visual communication with a remote service/sales agent, wherein communication inputted by the agent is delivered to customers via a virtual Digital Actor on the display. The system also provides for remote customer service using physical mannequins with interactive capability having two-way audio visual communication ability with the remote agent, wherein communication inputted by the remote service or sales agent is delivered to customers using the physical mannequin. A web solution integrates the virtual Digital Actor system into a business website. A smart phone solution provides the remote service to customers via an App. In another embodiment, the Digital Actor is instead displayed as a 3D hologram. The Digital Actor is also used in an e-learning solution, in a movie studio suite, and as a presenter on TV, online, or other broadcasting applications.

A system for remote servicing of customers includes an interactive display unit at the customer location providing two-way audio/visual communication with a remote service/sales agent, wherein communication inputted by the agent is delivered to customers via a virtual Digital Actor on the display. The system also provides for remote customer service using physical mannequins with interactive capability having two-way audio visual communication ability with the remote agent, wherein communication inputted by the remote service or sales agent is delivered to customers using the physical mannequin. A web solution integrates the virtual Digital Actor system into a business website. A smart phone solution provides the remote service to customers via an App. In another embodiment, the Digital Actor is instead displayed as a 3D hologram. The Digital Actor is also used in an e-learning solution, in a movie studio suite, and as a presenter on TV, online, or other broadcasting applications.