A system and method for mobile device active callback integration utilizing configurable callback triggers, utilizing a callback integration engine operating on a user's mobile device that present a callback token for integration through the operating system and software applications operating on the device, wherein interacting with the callback token produces a callback object used to execute a callback when one or more callback triggering events are detected, incorporating device hardware, context, scheduling, and trust information.

Electronic communication methods and systems for rating agents and allowing customers for select agents are provided. Exemplary systems include a communication server for connecting a user to a communication with a contact center, a presence system to determine status of one or more agents, a wait-time determination engine to determine a wait time for one or more agents present for the communication, an agent scoring system for determining a score for one or more agents present for the communication, and a routing engine to connect a selected agent to the communication.

A computer system outputs audio content via one or more audio output devices. If the audio content includes information that enables spatialization of the audio content, the system outputs the audio content in a simulated three-dimensional environment, including, if the audio content corresponds to a first category of content, causing the one or more audio output devices to simulate production of the audio content in a first virtual space, and if the audio content corresponds to a second category of content, causing the one or more audio output devices to simulate production of the audio content in a second virtual space that has different simulated acoustic properties than simulated acoustic properties of the first virtual space.

A Sender Controlled Media (SCM) platform user is presented incentives for performing rewardable platform activities that result in accruing points in a user-specific account from which points can be redeemed by transfer or cryptocurrency conversion to an external user-designated wallet. A reward received for each instance of a rewardable platform activity is determined based on a range of platform context including a target average points payout, an aggregated total points payout over a distribution period, and a type of rewardable platform activity.

An electronic device communicates with a display, an input device, and a wearable audio output device. The device displays a user interface with dynamic visual representations of participants in a communication session. Outputting, via the wearable audio output device, audio from the plurality of participants in the communication session. The audio is adjusted to maintain simulated spatial locations of participants relative to a frame of reference of the communication session, independently of a position of the wearable audio output device relative to the frame of reference. The simulated spatial locations correspond to the locations of the dynamic visual representations. Receiving an input selecting one of the dynamic visual representations. In response, displaying the dynamic visual representations at locations different from their initial locations, and outputting audio from the participants to position their audio at a different simulated spatial locations, relative to the frame of reference.

Tangible, non-transitory, machine-readable media include instructions that cause a processor to receive a first indication that a user is attempting to communicate with a provider, and intercept communication between the user and the provider based on the first indication being received. The instructions also cause the processor to send user information to a provider application server based on the first indication being received, and display a visual interface that establishes communication with the relevant provider department or performs a transaction based on the first indication being received. The instructions further cause the processor to receive a second indication associated with performing the action associated with the provider via the visual interface; and performing the action based on the second indication being received.

A method may include receiving an indication of a call from a caller who is not a participant in a sender-controlled media (SCM) platform to a recipient who is a participant, using caller ID information to gather content pertaining to the caller (e.g., from data stores of the platform and public number search information), generating a SCM data structure based on the gathered content, and delivering the SCM data structure to a call-originating device. In another aspect, a method may include gathering call context for an active call, and developing an understanding of one or more of a call intent, a call participant, and a participant action based on content exchanged between the caller and recipient. Content suggesting algorithms may then determine candidate items of content relevant to the participants of the call for presentation to at least one of the caller and the recipient during the call.

Automated dialing of an entity from a curated list of entities responsive to user selections of dial pad entries, the curated list of entities formed from phrases formed from the dial pad entries. The curated list of entities is based on at least one of user call activity, search engine activity responsive to the phrases, a set of Sender Controlled Media participants, a set of categories of contacts, and entity offerings.

Conditionally connecting a smart phone to an incoming call based on user interaction with an incentive offer associated with the call that is presented in an incoming call display on a lockscreen of the smart phone. A dialer controlling the incoming call display accesses the incentive offer through a visual portion of a Sender Controlled Media data structure. The dialer can adjust the incentive offer based on user interaction with the incoming call display.

A business application that includes a workflow for handling a call is adapted to perform a call service selected from a library of Sender Controlled Media business application services by configuring at least one service from the library for operation with the business application and utilizing the adapted business application to handle calls per the workflow.