A call handling function executed in response to activation of a link in encoded metadata of an incoming call adjusts presentation of visual content of the incoming call on a lockscreen of a smart phone based on information in the metadata that is descriptive of the incoming call. The incoming call metadata is decoded prior to connecting the incoming call to a dialer function of the smart phone.

A Sender Controlled Media (SCM) platform user is presented incentives for performing rewardable platform activities that result in accruing points in a user-specific account from which points can be redeemed by transfer or cryptocurrency conversion to an external user-designated wallet. A reward received for each instance of a rewardable platform activity is determined based on a range of platform context including a target average points payout, an aggregated total points payout over a distribution period, and a type of rewardable platform activity.

An example operation may include one or more of receiving data and metadata from a device, detecting that an event has been captured within the device data and a geographic location of the device based on the metadata, converting information about the detected event and the geographic location into a telephone communication of the device, and transmitting the telephone communication of the device, via a telephone network, to a telephone number of a call station.

Various embodiments of the present disclosure relate generally to providing services to users via communication channels. More specifically, various embodiments of the present disclosure relate to systems and methods for modifying, updating, and/or changing communication channel interactions based on the tracking or listening for events within other communication channels.

Systems and methods disclosed herein securely provide confidential information associated with a user during an active voice call conducted using the user's mobile device. The confidential information may be provided by generating the information in spoken form and inserting the spoken information into an audio stream of the voice call. For example, a customer may be on a phone call with a customer agent. The customer agent may ask the customer for a credit card number in order to process a financial transaction. The customer may select the credit card number via an application executing on the customer's mobile phone. The application may cause the credit card number to be spoken out loud during the voice call. A voice sample of the spoken credit card number in inserted into the audio stream of the voice call and is therefore, audible to the customer and the customer agent without being overheard by a third party.

An electronic device communicates with a display, an input device, and a wearable audio output device. The device displays a user interface with dynamic visual representations of participants in a communication session. Outputting, via the wearable audio output device, audio from the plurality of participants in the communication session. The audio is adjusted to maintain simulated spatial locations of participants relative to a frame of reference of the communication session, independently of a position of the wearable audio output device relative to the frame of reference. The simulated spatial locations correspond to the locations of the dynamic visual representations. Receiving an input selecting one of the dynamic visual representations. In response, displaying the dynamic visual representations at locations different from their initial locations, and outputting audio from the participants to position their audio at a different simulated spatial locations, relative to the frame of reference.

Implementations of the present specification provide a telecommunication traffic allocation method and apparatus, and an electronic device. The method includes: determining a customer service agent that meets a response need of a traffic request, including: in response to that the traffic request is an audio interaction request or a video interaction request and that a customer service agent is currently processing an audio interaction or a video interaction, determining that the customer service agent does not meet the response need of the traffic request; in response to that the customer service agent is currently processing neither an audio interaction nor a video interaction, and that a processing volume corresponding to a text interaction being processed by the customer service agent does not exceed a first processing volume upper limit, determining that the customer service agent meets the response need of the traffic request; and allocating telecommunication traffic corresponding to the traffic request to a customer service agent that meets the response need. In the method according to an implementation of the present specification, the unified allocation of audio interactions, video interactions, and text interactions can be implemented, thereby improving the efficiency of customer service traffic processing, reducing the amount of customer service human resources occupied by a remote customer service, and reducing operating costs of the remote customer service.

Computer program products, methods, systems, apparatus, and computing entities are provided for call control. Upon receipt of a voice call initiated by a mobile device, one or more call control rules associated with the phone number through which the voice call was received is determined, and responsive to identifying the one or more call control rules, an alternative communication session is initiated with the mobile device by transmitting a message to the mobile device including a hyperlink to initiate the alternative communication session. The voice call is then suspended and then later terminated upon determining that a user of the mobile device selects the hyperlink to initiate the alternative communication session.

Systems, methods, and computer program products are provided for initiating and extending audio conversations among mobile device users on a mobile application. For example, a method comprises: determining a first user accesses a mobile application on a first mobile device of the first user; determining a second user accesses the mobile application on a second mobile device of the second user; initiating an audio conversation between the first user and the second user; transmitting audio conversation information to at least one of the first user or the second user; and broadcasting the audio conversation to a third user who accesses the mobile application on a third mobile device of the third user.

The present application includes a method and system for multi-channel interaction. A communication session is initiated between a customer service representative (CSR) and an end user. Multi-channel communication is used between the end user and the CSR. The multi-channel communication includes at least voice and data. Information is presented to the end user via a user interface, and the user can confirm the accuracy of the information using the user interface.