Methods and systems are disclosed that facilitate a commercial data platform that enhances the interaction between a dialer and receiver during a voice call by simultaneously delivering and tracking data content that promotes ongoing commerce and interactions between these parties. One such system includes first and second interaction managers on a dialer device and a receiver device that transmit first and second sets of interaction data to a database during a call. A server obtains receiver content data from the database using the receiver identifier, transmits the receiver content data to the dialer device, obtains dialer content data from the database using the dialer identifier, transmits the dialer content data to the receiver device, and stores data from both the first set of ID and the second set of ID in the database in association with both the receiver identifier and the dialer identifier.

A system may include a camera configured to obtain an image of a user, at least one processor, and at least one non-transitory computer-readable media communicatively coupled to the at least one processor. The non-transitory computer-readable media configured to store one or more instructions that when executed cause or direct the system to perform operations. The operations may include establish a communication session between the system and a device. The communication session may be configured such that the device provides audio for the system. The operations may further include compare the image to a particular user image associated with the system and select a first method of transcription generation from among two or more methods of transcription generation based on the comparison of the image to the particular user image. The operations may also include present, a transcription of the audio generated using the selected first method of transcription generation.

Users' interaction performance with an automated voice system is improved, as is users' efficiency, by visually displaying options audibly presented by the automated voice system, thereby enabling users to interact with the system more quickly and accurately. Options can be obtained from a centralized audible menu database with the communicational identifier utilized to establish a communication connection with the automated voice system. The database is populated from crowdsourced information, provided when users establish communicational connections with portions of automated voice systems whose options have not yet been stored in the database, and then transcribe the options that are audibly presented by the automated voice system. Transcription of audibly presented options likewise serves as a double check to verify options already displayed. User interaction generates a subsequent communicational connection, with a different communicational identifier, to a different portion of the automated voice system, re-triggering the mechanisms.

A system and method for managing phone calls by enabling the call initiator to create a personalized audio or video invitation that the call recipient may review prior to accepting the call, which is immediately connected upon acceptance. The call initiator's communication device presents a recording interface including a multi-function button that, upon selection during a countdown duration, initiates a direct call to the call recipient. However, when the multi-function button is not selected during the countdown period and prior to initiating the call, a personalized audio or video invitation is created by the call initiator and is attached to the phone call data packet in place of the conventional Caller Id data packet. The call signaling may proceed in a conventional manner (e.g., using conventional client-server signaling) except that instead of providing a standard call with Caller Id as the sole identifying information, a data packet including the personalized audio or video invitation is provided to the call recipient to review prior to accepting the incoming call, as desired.

A method may include receiving an indication of a call from a caller who is not a participant in a sender-controlled media (SCM) platform to a recipient who is a participant, using caller ID information to gather content pertaining to the caller (e.g., from data stores of the platform and public number search information), generating a SCM data structure based on the gathered content, and delivering the SCM data structure to a call-originating device. In another aspect, a method may include gathering call context for an active call, and developing an understanding of one or more of a call intent, a call participant, and a participant action based on content exchanged between the caller and recipient. Content suggesting algorithms may then determine candidate items of content relevant to the participants of the call for presentation to at least one of the caller and the recipient during the call.

A system and method for managing phone calls by enabling the call initiator to create a personalized audio or video invitation that the call recipient may review prior to accepting the call, which is immediately connected upon acceptance. The call initiator's communication device presents a recording interface including a multi-function button that, upon selection during a countdown duration, initiates a direct call to the call recipient. However, when the multi-function button is not selected during the countdown period and prior to initiating the call, a personalized audio or video invitation is created by the call initiator and is attached to the phone call data packet in place of the conventional Caller Id data packet. The call signaling may proceed in a conventional manner (e.g., using conventional client-server signaling) except that instead of providing a standard call with Caller Id as the sole identifying information, a data packet including the personalized audio or video invitation is provided to the call recipient to review prior to accepting the incoming call, as desired.

The present invention is to provide a system that is capable to interface with an automated voice response (IVR) system for existing phone calls and to display voice messages of an IVR by texts. The system for providing information 1 of the present invention includes a terminal 10 and an automated voice response system 80. The control unit 20 of the terminal 10 performs the activation module 21 to activate the display program 41 that is to display the voice message provided from the automated voice response system 80 on the image display unit 70 when making a call to the automated voice response system 80 through a phone. Then, when the voice message display module 23 is operated, the image display unit 70 displays the voice message provided from the automated voice response system 80 to the terminal 10.

A central unit for a digital conferencing system comprises a processing unit arranged for receiving a plurality of first control signals from a plurality of interpreter desks and indicating which interpreter channel is selected on an interpreter desk, and for identifying, based on the first control signals, which interpreter is interpreting in which interpreter channel and arranged for returning to and displaying on the plurality of interpreter desks a plurality of feedback signals. The central unit is arranged for receiving a plurality of second control signals from a plurality of listening units, and indicating which audio channel on a listening unit of the plurality of listening units is selected, for deriving, based on the plurality of second control signals, a total of listeners per listening channel and for sending to and displaying on the plurality of interpreter desks, information on the total of listeners per listening channel.

A computer-implemented method and supporting system transcribes spoken words being monitored from a telephonic interaction among two or more individuals. Telephonic interactions among the individuals are monitored, and at least two of the individuals are each assigned to a separate channel. While still being monitored, each of the channels is assigned a context-based speech recognition models, and in substantially real-time, the monitored telephonic interaction is transcribed from speech to text based on the different assigned models.

The disclosed system and methods provide real-time information about how agents and customers sound as they are speaking, allowing a supervisor to continuously monitor how agents are doing. The system allows agents to visualize their own speech behavior performance during and after a conversation while viewing important comparative information about prior conversations, and gamifies conversations in real-time by providing visual comparison between the live conversations and various target metrics. The visualization in-turn enhances agent interactive skills such as active listening and mirroring, as well as decision-making skills based on observations of customer engagement and distress levels.