H04N1/32625

Image processing apparatus, information processing method, and non-transitory computer readable storage medium

An image processing apparatus includes a display device, a network interface, and a processor configured to generate a first screen for display on the display device and through which one or more potential errors of the image processing apparatus are selectable, and control the network interface to transmit error information for the selected error(s) to another apparatus. The errors include a first error type for which an abnormal noise is made by the image processing apparatus. The processor is further configured to, when the first error type is selected, generate a second screen for display on the display device and through which reference sounds potentially corresponding to the abnormal noise are selectable. When a reference sound is selected, sound information corresponding to the selected reference sound is included in the transmitted error information.

IMAGE FORMING APPARATUS, CONTROL METHOD, AND STORAGE MEDIUM
20210243329 · 2021-08-05 ·

In an image forming apparatus that cooperates with a management service and a blockchain service, the management service receiving a document via a network and storing the document, and the blockchain service managing information on the document in block units, defining a relation between each of a plurality of blocks and blocks before and/or after the block, and managing the plurality of blocks using a plurality of nodes. In a case where an error occurs during printing of the document, new information to be registered in response to completion of the printing of the document is not registered in the blockchain service, the printing is stopped, and an error process is performed.

Image forming apparatus, recording medium, and control method for visually displaying unresolved errors
11079982 · 2021-08-03 · ·

An image forming apparatus includes a CPU. When an error occurs, the CPU notifies a user or the like of the error and adds information about the error to an error table. When the error is resolved, the CPU deletes the information about the resolved error from the error table. The CPU refers to the error table and displays, on a display, a home screen in which a badge indicating the number of unresolved errors in each operation mode is displayed. When a mode selection button on which the badge is displayed is touched, the CPU re-notifies the user of the unresolved errors.

IMAGE PROCESSING APPARATUS AND CONTROL METHOD FOR IMAGE PROCESSING APPARATUS
20210306514 · 2021-09-30 ·

An image processing apparatus includes a processing section and a control section configured to instruct operation of the processing section. The control section executes, before sending, to the processing section, a first instruction corresponding to an instruction that caused an error in the past, an error avoidance operation based on instruction history information and operation state history information acquired from a storing section that stores the instruction history information and the operation state history information, the instruction history information indicating an instruction given to the processing section by the control section, the operation state history information indicating an operation state of the processing section caused by the instruction.

ELECTRONIC APPARATUS, COMMUNICATION APPARATUS, AND COMMUNICATION ABNORMALITY DETECTION METHOD FOR DETECTING COMMUNICATION ABNORMALITY OF SERIAL BUS

An electronic apparatus includes a first communication apparatus, a second communication apparatus, a serial bus, and a first control circuit. The second communication apparatus includes a storage device configured to store stored data. A first control circuit determines whether or not a first data amount of stored data serving as request target of request data matches a second data amount of stored data included in response data transmitted from the second communication apparatus via a second signal line of the serial bus in response to the transmission of the request data on the basis of a data amount specifying signal transmitted by a third signal line of the serial bus when the request data is transmitted from the first communication apparatus via a first signal line of the serial bus, and outputs a determination result.

Information processing device and fault presumption method
11128762 · 2021-09-21 · ·

An information processing device includes an acquiring section, an encoding section, and a learning section. The acquiring section acquires log information indicating an operational condition of an electronic device. The encoding section assigns codes uniquely corresponding to the log information to the log information. The learning section applies the codes to a learning model that uses a recurrent neural network to presume an appearance probability of the log information corresponding to the codes.

IMAGE PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY COMPUTER READABLE STORAGE MEDIUM

An image processing apparatus includes a display device, a network interface, and a processor configured to generate a first screen for display on the display device and through which one or more potential errors of the image processing apparatus are selectable, and control the network interface to transmit error information for the selected error(s) to another apparatus. The errors include a first error type for which an abnormal noise is made by the image processing apparatus. The processor is further configured to, when the first error type is selected, generate a second screen for display on the display device and through which reference sounds potentially corresponding to the abnormal noise are selectable. When a reference sound is selected, sound information corresponding to the selected reference sound is included in the transmitted error information.

IMAGE PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY COMPUTER READABLE STORAGE MEDIUM

An image processing apparatus includes a display, a network interface, and a processor. The processor is configured to generate a first screen on which at least one malfunctioning part candidate of the apparatus is presented in a selectable manner, and control the interface to transmit error information corresponding to a selected malfunctioning part candidate to another apparatus. When a first malfunctioning part candidate corresponding to a particular sound output by the image processing apparatus that is not working properly is selected on the first screen, the processor generates a second screen on which one or more reference sounds potentially corresponding to the particular sound are presented in a selectable manner. When a reference sound is selected as corresponding to the particular sound on the second screen, the processor includes sound information corresponding to the selected reference sound in the error information.

IMAGE PROCESSING APPARATUS, METHOD OF CONTROLLING THE SAME, VERIFICATION APPARATUS, METHOD OF CONTROLLING THE SAME, AND STORAGE MEDIUM
20210072933 · 2021-03-11 ·

An image processing apparatus obtains read image data by causing a reader to read a sheet onto which an image serving as a candidate for correct image data is printed, displays, on a display, a preview of the read image data along with a screen for enabling image data that is to serve as a candidate for the correct image data to be selected from the read image data, and generates the correct image data on the basis of the image data selected in the screen.

MAINTENANCE SUPPORT SYSTEM AND MAINTENANCE SUPPORT METHOD

A maintenance support system includes a network interface, a memory, and a processor configured to, upon receipt of first information indicating a status of a first apparatus via the network interface, store the first information in the memory, upon receipt of second information indicating a status of a second apparatus via the network interface, store the second information in the memory, and determine a priority of on-site maintenance between the first and second apparatuses based on the first and second information stored in the memory.