An image processing apparatus includes: a memory; and a controller configured to execute: first acquisition processing of acquiring instruction data, execution instruction processing of causing an image processing device to execute the image processing action instructed by the instruction data, and first determination processing, in response that an error occurs during the image processing action, of determining whether the instruction data is specific instruction data or not, first error processing, in response that it is determined that the instruction data is not the specific instruction data, of displaying a standard error screen to be represented by standard screen data stored in advance in the memory, and second error processing, in response that it is determined that the instruction data is the specific instruction data, of displaying a custom error screen to be represented by custom screen data acquired from the server.

An image reading apparatus, a control method, and a control program for forcibly moving the unit provided so as to be moved by the document to be conveyed at an appropriate timing. The image reading apparatus includes a first unit fixed to the image reading apparatus, a second unit movably provided between a first position facing the first unit and a second position facing the first unit and more separated from the first unit than the first position, a guide provided such that the second unit moves by a document to be conveyed for guiding the document between the first unit and the second unit, an image capturing device provided on one of the first unit or the second unit for capturing an image of a document guided by the guide, a drive force generating device for generating first drive force for moving the second unit, and a control module for causing the drive force generating device to generate the first drive force when the document is not conveyed.

A manipulation panel that is a user interface includes a display unit that displays a screen, a touch panel that detects a tap performed to the display unit, and an abnormality detector that detects a situation, in which a message is displayed on the display unit, until the touch panel detects a second tap constituting a double tap since detecting a first tap. Manipulation panel displays a warning message about the situation detected by the abnormality detector on the display unit after the touch panel detects the second tap.

An image reading apparatus, a control method, and a control program accurately determining a position of a foreign object are provided, The image reading apparatus includes an image capturing device, provided in a first unit or a second unit, for capturing a first image and a second image, a reference member provided in the first unit or the second unit, a driving device for moving the second unit, a foreign object determining module for determining whether or not a foreign object appears in the first image, and a position determining module for determining whether the foreign object exists on the image capturing device side or on the reference member side, based on an absolute value of a difference between a gradation value in a region where the foreign object appears within the first image and a gradation value in a region corresponding to the region where the foreign object appears, within the second image when the foreign object appears in the first image, wherein the first image is an image of the reference member captured when the second unit is provided at one of the first position or the second position, and the second image is an image of the reference member captured when the second unit is provided at the other of the first position or the second position.

The invention backups job data, and detects and predicts the occurrence of trouble in a storage device. A gateway registers job data registered in a HDD and vibration-detection information of a vibration-detection sensor received from a user terminal in a memory, and then transmits the job data to a MFP. The MFP registers the job data in a HDD, and according to a request from the gateway, transmits the job data registered in the HDD and vibration-detection information of a vibration-detection sensor to the gateway. The gateway compares the data amount of when the job data is registered in the memory and the data amount of the job data from the gateway, and when there is a difference, registers trouble information related to the HDD in the memory.

Provided is a management system that, recovers the image forming apparatus to being online by remote control from the management server. The image forming apparatus management system includes a message-receiving apparatus for receiving control instructions from the management server via a communication path (mobile telephone network) that is separate from a network. The management server detects an image forming apparatus of which the connection with a server-communication unit becomes offline as an offline apparatus. Then, the management server transmits a control instruction to the message-receiving apparatus via the communication path for causing the offline apparatus to recover the connection with the server-communication unit to online. The management-target image forming apparatuses are connected to the message-receiving apparatus, and based on control instruction received by the message-receiving apparatus, communicate with the server-communication unit via the network and recovers the connection to online.

A billing system used together with an image forming apparatus for forming an image on a sheet and discharging the sheet includes: a counting unit for counting, when a print job is interrupted, a billing unit number for a sheet which already has an image formed thereon when the interruption occurs and which has not discharged from the image forming apparatus; a determination unit for determining whether the print job is continued or cancelled after the print job is interrupted; and a billing unit for counting a billing counter corresponding to an amount for which the image forming apparatus is used, and billing a user who uses the image forming apparatus according to the billing counter, wherein the billing unit switches whether the billing counter is counted by using a count result of the counting unit in accordance with a determination result of the determination unit.

A communication apparatus capable of performing facsimile communication includes at least one memory that stores a set of instructions and at least one processor. The processor executes the instructions to receive facsimile data, store the received facsimile data in a storage, generate a preview image based on the stored facsimile data, and transmit, according to a request for a preview image from an external device, the generated preview image to the external device. In addition, the stored facsimile data is deleted according to an instruction, but deletion of the facsimile data in the storage is prohibited while the external device is displaying the preview image of the facsimile data if the instruction is received from another external device.

An image processing device that communicates with a first server and a second server includes a main controller and a power controller. The main controller establishes a connection that enables communication with the first and second servers, establishes a periodic communication with the first and second servers to maintain the connection, manages a first time interval between the periodic communication with the first server, manages a second time interval between the periodic communication with the second server, and changes one or both of the first time interval and the second time interval. The power controller stops and starts power supply to the main controller.

A method of generating a status report from an image forming device comprises: recording an error notification in real time from the image forming device; analyzing the error notification received, wherein analyzing the error notification comprises: detecting a sequential pattern in the recorded error notification; and analyzing the sequential pattern detected; sending a request to the image forming device for a first status report if the sequential pattern detected in the error notification matches one of pre-stored sequential patterns corresponding to an error for which the first status report is requested; receiving the first status report using bidirectional communication protocols; analyzing data in the first status report; diagnosing the image forming device based on the data analyzed; and generating an action request.