One example method includes receiving, by a compliance auditing server, an indication of an encrypted video conference; sending, by the compliance auditing server, a request to a video conference provider to join a compliance auditing participant to the encrypted video conference, wherein the video conference provider does not have access to the compliance auditing server; receiving and storing, by the compliance auditing server, encrypted streams of audio and video from a plurality of participants in the video conference, wherein: the compliance auditing participant is one of the plurality of participants; and the video conference provider does not have access to the cryptographic meeting key; receiving, by the compliance auditing server after the encrypted video conference has ended, a request for a portion of the encrypted streams of audio and video; and providing, in response to the request, the portion of the encrypted streams of audio and video.

A transcript of a conference (e.g., a video conference, an audio conference, or a telephone call with two or more participants) is processed to extract a conference summary. The transcript includes strings that are associated with respective timestamps and respective speaker identifiers. Speaker segments—sequences of consecutive strings attributed to the same speaker—are identified in the transcript. A speaker segment is selected based on its duration in time and one or more strings are selected from with the selected speaker segment for inclusion in the conference summary. A short video conference summary or a short audio conference summary is then generated using timestamps from the transcript associated with strings (e.g., sentences) that have been selected for inclusion in the conference summary. The short video or audio summary may be presented to users to enable efficient storage and transmission of information from the conference within a unified communications system.

A transcript of a conference (e.g., a video conference, an audio conference, or a telephone call with two or more participants) is processed to extract a conference summary. A graphical user interface is presented that enables a user to edit highlighting to select portions of a conference recording for inclusion in the conference summary. The user can edit highlighting on strings of a transcript and/or on a playback slide bar and the highlighting edits are propagated to both of these interfaces. Video clips selected for inclusion in a summary based on timestamps of strings in a transcript may be extended forward in time to incorporate a nearest I-frame of video. The short video or audio summary may be presented to users along with a text summary of the conference to enable efficient storage and transmission of information from the conference within a unified communications system.

An apparatus, including a memory or database which stores an electronic healthcare record of an individual or patient a comment, note, or message, in advance of a video call, and information regarding an appointment for the video call; a processor which generates an appointment message or reminder message containing information regarding the appointment and a link or hyperlink for initiating the video call, a receiver which receives information regarding the individual or patient during the video call, and receives information input into or entered into a provider communication device or a user communication device, wherein the processor or a computer generates a report regarding the video call; a transmitter, wherein the transmitter transmits the report to the user communication device; and a distributed ledger and blockchain technology system. The report is stored in the electronic healthcare record using the distributed ledger and blockchain technology system.

Disclosed is a vehicular electronic device including a processor configured to receive information on a user gaze direction, to determine whether a user looks forward based on the information, to perform control to make a call using voice only upon determining that the user looks forward, and to perform control to make a call using voice and an image upon determining that the user does not look forward.

The present invention relates to a method of generating and transmitting a transcript of a verbal communication. The method comprises creating a recording of at least one speaker participating in the verbal communication; processing the recording through a parsing process in which an audio stream is analysed to produce a speaker record automatically identifying one or more portions of the audio stream that correspond to at least one known speaker profile; processing the recording through a transcription process in which the recording is transcribed into one or more text segments to create a communications transcript representative of the verbal communication; assigning one or more segments of the communications transcript to the at least one speaker based on the speaker record; generating a final communications transcript by inserting into the communications transcript; and presenting to a user a copy of the final communications transcript.

Embodiments of the present invention are directed to a method and system for providing a visual indication that a video relay service (VRS) call originates from an inmate at a corrections facility, in which the method includes initiating a video relay service (VRS) call from a corrections facility between a called party and an inmate incarcerated at the corrections facility; and displaying a visual indication on a VRS client used by the called party, the visual indication including at least one of a visual indication that the VRS call is originating from a corrections facility, a visual indication that the VRS call is from an inmate incarcerated at a corrections facility, and a visual indication that the VRS call is being recorded.

Various aspects of the subject technology relate to systems, methods, and machine-readable media for investigating an insurance claim. A system may be configured to perform operations including establishing a video conferencing session with a mobile device associated with an insurance product and providing a user interface configured to provide a claims adjuster with remote control of a set of functions on the mobile device associated with the insurance product during the video conferencing session. The operations further include receiving, via the user interface, instructions for requesting the mobile device to perform at least one function in the set of functions on the mobile device and transmitting, to the mobile device, a request to perform the at least one function on the mobile device.

Collaboration devices are disclosed. An example non-transitory computer-readable medium includes instructions that, when executed, cause a processor to at least cause a display of a collaboration device to display first data associated with a first participant on a first portion of the display; cause the display of the collaboration device to display second associated with a second participant on the first portion of the display or a second portion of the display, the second portion different than the first portion; identify, based on a user input, a command associated with the first data or the second data; and cause the display to display an icon representative of the command proximate to the first data or the second data.

Access to functionality of a software service is enabled at a first device associated with a user based on the first device being in a primary mode. A connection may thereafter be established between the software service and a second device associated with the same user. In response to that connection, access to a subset of the functionality of the software service is limited at the second device based on the second device being in a secondary mode determined based on the second device. Because the first device and the second device are used by the same user, the software service does not represent those devices as separate users of the software service, but rather identifies only the first device, as the primary mode device, in connection with the user to other users of the software service.