An information control apparatus includes a storage unit storing, for each user, results of use of respective functions of devices and a display control unit performing control so as to preferentially display a device to be used next among the devices based on a pattern group having patterns close to one another and including continuous function values when the pattern group is present in a case where the user-specific use result is represented by a function axis indicating a function value including the used function and a setting value thereof and a time axis indicating a time of use of the device.

An image forming system for forming an image includes a storage unit that stores a log of the image forming system, and a controller to detect an abnormality of the image forming system based on the content of the log stored in the storage unit, and the controller controls to execute a recovery process of the image forming system according to a detection result of the abnormality. In this configuration, the image forming system detects complicated abnormality that occurs according to series of flows.

In a case of a first function of carrying out a cooperative processing in accordance with an instruction from a user of a multifunction peripheral (10), the user is set as an execution user. In a case of a second function of carrying out a cooperative processing in accordance with an instruction from an application, a user instructed by the application is set as an execution user. Further, in a case where an execution user of a cooperative processing carried out using the first function and an execution user of a cooperative processing carried out using the second function are identical, use history information of the execution user is managed as use history information of a single user. This makes it possible to appropriately manage use history information of a cooperative processing.

When a CPU of an MFP displays a job history, if a login user is a coin user and view setting of job history of the coin user is OFF, the CPU performs control not to display job information corresponding to the logged in user in the job history. If the logged in user is an ID user, the CPU displays job information corresponding to the logged in user in the job history.

In a case of a first function of carrying out a cooperative processing in accordance with an instruction from a user of a multifunction peripheral (10), the user is set as an execution user. In a case of a second function of carrying out a cooperative processing in accordance with an instruction from an application, a user instructed by the application is set as an execution user. Further, in a case where an execution user of a cooperative processing carried out using the first function and an execution user of a cooperative processing carried out using the second function are identical, use history information of the execution user is managed as use history information of a single user. This makes it possible to appropriately manage use history information of a cooperative processing.

Provided is a document-management server that controls the amount of change notifications sent to an administrator of an image-processing server in the case where metadata necessary for system cooperation is changed. The image-processing server acquires an attribute of specific metadata from document data and transmits the attribute together with the document data. The document-management server manages the document data based on the attribute of the specific metadata transmitted from the image-processing server. A metadata-setting-receiving unit receives a change in the specific metadata. A notification-priority-adding unit adds a notification priority to the specific metadata for which a change is received by the metadata-setting-receiving unit. A change-notifying unit creates a change notification for informing that the specific metadata has been changed, and transmits the created change notification to an administrator of the image-processing server at a transmission timing based on the notification priority.

Methods and systems for an auditing infrastructure for an Internet fax service architecture are provided. According to one embodiment, information regarding an event, associated with a component of the Internet fax service architecture, that is to be logged, is received by a centralized audit logging module of the Internet fax service architecture. The component may be a web server, an email server, a fax server, a notification server or an imaging system. The information is utilized by the centralized audit logging module to determine specific parameters within the Internet fax service architecture to be logged. Finally, the event, including the information and the specific parameters, is recorded by the centralized audit logging module to an audit log associated with the Internet fax service architecture in a standardized format.

To address problems, an image forming apparatus includes a detection unit configured to detect an error, a canceling unit configured to cancel a job in a case where the error is not released when a set period of time has elapsed after the error is detected, and a storage unit configured to store a job history including a cancellation factor indicating that the job is canceled since the set period of time has elapsed after the error is detected.

An information processing system includes a server and an image forming apparatus. The image forming apparatus includes an image forming unit, an image reading unit, and the like, and executes a job of copy, transmission or reception of an electronic mail, print, FAX transmission, or the like in accordance with an operation of a user. In the image forming apparatus, in a case where a plurality of jobs are simultaneously executed, history information that includes log information of each of the plurality of jobs and image data corresponding to an image handled by the job is generated.

An information processing apparatus includes: a user interface unit including a display unit and an input unit; and a processor outputting, by an operation of a user, a diagnostic/recovery menu in which a processing detail of each of a plurality of diagnostic/recovery processing is associated with importance of the processing detail on the display unit as well as determining a range and a type of information to be acquired for a trouble analysis on the basis of diagnostic/recovery processing selected by the user on the diagnostic/recovery menu and storing the determined information into a storage unit along with the importance.