A system and method for facilitating communication between an assisted user (AU) and a hearing user (HU) includes receiving an HU voice signal as the AU and HU participate in a call using AU and HU communication devices, transcribing HU voice signal segments into verbatim caption segments, processing each verbatim caption segment to identify an intended communication (IC) intended by the HU upon uttering an associated one of the HU voice signal segments, for at least a portion of the HU voice signal segments (i) using an associated IC to generate an enhanced caption different than the associated verbatim caption, (ii) for each of a first subset of the HU voice signal segments, presenting the verbatim captions via the AU communication device display for consumption, and (iii) for each of a second subset of the HU voice signal segments, presenting enhanced captions via the AU communication device display for consumption.

Telephone calls can be validated using blockchains. In one example, a computing node can generate a distributed ledger indicating relationships between telephone numbers and unique identifiers assigned to the telephone numbers. The distributed ledger can be accessible to a telecommunication system for validating telephone calls.

One disclosed system comprises a server; a receiver device with a receiver identifier; a dialer device with a dialer identifier; a dialer programmed to initiate a voice call, over a voice channel, with the receiver device using the receiver identifier; a database; and a data channel connecting the dialer device, the receiver device, and the server. The database stores interaction data in association with both the receiver identifier and the dialer identifier. The system is programmed to: obtain a voice sample from the voice call; process the voice sample to obtain a search cue; obtain one or more interaction data from the database using the search cue; obtain a response data from the one or more interaction data; and surface, during the voice call, the response data to one of the dialer device and the receiver device.

One example method of operation may include identifying a call to a mobile device, determining whether the call includes call content data intended for the mobile device, initiating an active session and a time to live (TTL) associated with the call content data, forwarding the call content data to the mobile device when the call includes call content data associated with the caller, and receiving a content confirmation from the mobile device that the call content data was received.

System and methods for providing calling party information are disclosed. In one implementation, a server for providing calling party information includes one or more processors configured to receive a query for calling party information from a carrier. The query includes an identifier associated with the calling party. The processors are further configured to determine a score based on one or more previously obtained queries, generate the calling party information based on the score, and transmit the calling party information to the carrier. The carrier transmits the calling party information to a device associated with the called party as a Caller ID Name (CNAM).

An approach is described for facilitating an outbound call from a calling party and a called party by displaying specific information on the communication device of the called party. The displayed specific information is based on a communication characteristic of the called party, where the communication characteristic includes a language characteristic of the called party. Based on language characteristic of the called party, customized display content is provided to the communications device of the called party, on or prior to the called party being alerted to the requested communication. The customized display content improves the answer rate and the conversion rate of the outbound call.

A method and system for the leveraging a reserved relationship number by an SLS platform and/or SLS phone module for the purpose of performing special operations other than making an SLS call available for termination at a subscriber TD and/or a third party TD involve associating the SLS phone number of the subscriber, the primary number of the subscriber and a next set of instructions via a common reserved relationship number.

A device implementing a system for missed communication notification may include at least one processor configured to receive, from a server over a first communication channel, a message indicating that another device initiated a communication with the device over a second communication channel at a particular time. The at least one processor may be further configured to determine, by the device, whether the communication was established with the other device over the second communication channel at the particular time. The at least one processor may be further configured to provide, for display, an indication of the message based at least in part on a determination that the communication initiated by the other device was not established over the second communication channel at the particular time.

A computer-implemented method and system for improving caller verification is provided. The method comprises registering an intended communications session by generating a key using, at least, a first call time window identifier, and storing the key in a database; in response to registering the intended communication session, receiving a request for caller verification, wherein the request comprises data representing a second call time window identifier; in response to receiving the request for caller verification, generating a comparison key based on the request; comparing the comparison key with the key stored in the database; and verifying the intended communication session in response to comparing the comparison key with the key.

Disclosed are example methods, systems, and devices for allowing caller computing devices to authenticate calls via a service provider computing system. Users may opt to have entities register to contact the user with a positive ID, icon, or other notification on the user's computing device transmitted by the service provider computing system. A caller computing device may use a unique security token of the user to activate the notification on the user's device. The user device may be used to exert control over the security token via a service provider client application running on the user device. The caller computing device may initiate authentication via an API call to the service provider computing system. The caller computing device is able to have items (text, images, documents, etc.) delivered to the user computing device if authenticated.