One example may include receiving a message with call data for a future call between a calling party and a called party, identifying a profile identifier from the call data identifying an enhanced call information profile associated with the calling party, and creating a call message header with a code object having the enhanced call information to include with a call message when placing the future call.

The present disclosure provides a call processing method, apparatus, electronic device and storage medium and relates to the field of cloud computing. The method may comprise: obtaining a calling subscriber's status information in real time while an intelligent dialogue robot is used to make a call with the calling subscriber; when it is determined that a call form of the intelligent dialogue robot needs to be adjusted, correspondingly adjusting the call form of the intelligent dialogue robot according to current status information of the calling subscriber. The solution of the present disclosure may be employed to improve the call performance of the intelligent dialogue robot.

Techniques for facilitating messaging in a group-based communication system between a calling device and one or more client devices. A first user operating a calling device may send a request to a call server computing device to send a call-based communication via the group-based communication system. The call-based communication may include voice or textual data. The call server computing device may receive the call-based communication and may format the call-based communication to send to the group-based communication system. The call server may send the formatted call-based communication to the group-based communication system for presentation via the one or more client devices.

A method for identifying communicators as wanted or unwanted based on messages from such communicators comprising receiving, by the data processing system, an inbound message from a communicator, comparing, by the data processing system, the inbound message to fingerprints stored in a database accessible to the data processing system, determining, by the data processing system, at least one match to the fingerprints, determining, by the data processing system, an identity of the communicator by determining whether and how likely the communicator is wanted or unwanted based on the at least one match to the fingerprints, and configuring, by the data processing system, handling of calls from the communicator based on the identity.

A method is disclosed for automatically adding a received phone number and name of an incoming caller to a list of existing contact phone numbers on a smartphone of a called party. More particularly, the smartphone of the called party (1) receives the phone number and name of the incoming caller from a cell site or base station at a fixed location of a cellular carrier while the called party may or may not be engaged in an existing phone call with another party; (2) searches the list of existing contact phone numbers to find a phone number that is an exact match to the received phone number of the incoming caller; (3) determines whether an exact match to the received phone number of the incoming caller was found on the list of existing contact phone numbers; (4) automatically adds the received phone number and name of the incoming caller to the list of existing contact phone numbers after it has been determined that the received phone number of the incoming caller was not found on the list of existing contact phone numbers; (5) generates an identifier, e.g., a number, and assigns the generated identifier to the received phone number and name of the incoming caller that have been automatically added to the list of existing contact phone numbers; and (6) conventional cellular service continues after it has been determined that the received phone number of the incoming caller was found on the list of existing contact phone numbers.

A system for providing a caption feedback service to a call center agent includes a plurality of TRS providers, a caption feedback system, and a plurality of call centers. The TRS providers provide a transcription service to TRS users during phone calls between the TRS users and peers, and the call centers connect phone calls between customers and call agents. The caption feedback system is connected to the caption feedback agents of the TRS providers and caption feedback clients of the call centers via data networks. If the caption feedback system finds that the TRS user's phone number matches the customer's phone number and the peer's phone number matches the call center's phone number, the caption feedback server connects the TRS provider to the call center via data network to enable transfer of the caption data of the call agent's voice from the TRS provider to the call center.

A system for managing a conference call, the system comprising a call answering server configured to receive a call from an attendee device that has been forwarded from a host device, identify a conference call associated with the host device for the attendee device to join, receive a request from the attendee device to join the conference call, and connect the attendee device to the conference call.

A method and system for discovering and locating the source of unwanted communication origination in a communications network, the method comprising compiling a communication campaign database storing data of one or more communication campaigns along with automatically identified instances of those campaigns, and simultaneously or sequentially matching those instances against known communication traffic of a set of cooperating telecommunication carriers. The one or more communications campaigns include a grouping of related fingerprints and patterns that identify a sequence of characters, audio or video associated with instances of a same likely campaigns, either legitimate or illegitimate/fraudulent.

One example method of operation may include identifying a call from a calling device destined for a mobile device, identifying a calling device number associated with the calling device and a mobile device number associated with the mobile device, determining whether a stored calling relationship exists between the calling device number and the mobile device number, and appending one of a plurality of caller identification names (CNAM) to the call based on the determination as to whether there is a stored calling relationship.

Methods and apparatuses for managing spoofed calls to a mobile device are described, in which the mobile device receives a call transmitted over a cellular or mobile network. The call may include a set of information associated with the network, such as a geological location of a device that generated the call, a hardware device identifier corresponding to the device, an internet protocol (IP) address associated with the device, or a combination thereof. The mobile device may determine whether the call is spoofed or genuine based on the set of information. Subsequently, the mobile device may assist a user of the mobile device to manage the call, such as blocking the call from reaching the user, informing the user that the call is spoofed, facilitating the user to report the call as spoofed to an authority and/or a service provider of the network.