A system and method for facilitating real-time communication with a caller without a user accepting a call, wherein the system or method: receives a notification of the call; obtains information about the user and the caller from one or more data sources; determines the user's temporal status at a given point in time and the caller's identity based on the information; generates a context-specific message based on the user's temporal status and the caller's identity, wherein the message summarizes the user's temporal status; and provides the message to the caller. Alternatively, the message is a generic message, when the caller's identity cannot be determined.

A device includes a communication unit configured to receive a call request from a calling user; and a control unit configured to control the communication unit to provide a response message including information about a current situation based on information about an application currently being executed to the calling user in response to a rejection regarding the call request.

Systems and methods are described herein for a computer-based communication application that displays, along with an incoming call notification, content specific to the parties involved. The application identifies electronic records of events attended by the users, and retrieves content specific to those records. For example, the application may identify electronic mail or meeting notifications sent between the users and concerning a particular subject matter. Images related to that subject matter are then retrieved and displayed during calls between those users. Users are thus presented with customized and personalized content specific to the subject matter of each call, thus helping them better recognize callers and more readily engage with the call.

An electronic computing device establishes a communication session between a lender of a loan and a recipient of the loan. A debt owed to the lender by the recipient is tracked. Upon an initial communication between the lender and the recipient, a debt reminder is displayed on a display screen of the electronic computing device. The debt reminder provides a reminder to the lender that the debt is owed to the lender by the recipient.

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

A method of intuitively recognizing and using an integrated identification function by users by additionally displaying variable URI access menus on the existing user screen of the integrated identifier, and this is accomplished through an integrated identifier management system and a service method, which include: address servers for storing, managing and processing URIs (address) mapped to an integrated identifier and related information; a terminal for variably displaying a plurality of URI access menus on an integrated identifier user screen according to an address status (integrated identifier information, URI information, display information, and matching information) registered in the address servers; and a process for processing an integrated identification service through communication between the terminal and the address servers.

A mobile application for a wireless handheld computing device, such as a smartphone, is disclosed in combination with a communication link establishment and management system. Systems and methods are disclosed for calling desired contacts using a smartphone that can take advantage of the power and efficiency of agent-assisted dialing provided by the communication link establishment and management system. The systems and methods automatically integrate with a customer relationship management (CRM) system connected to the communication link establishment and management system.

One example method of operation may include receiving an initiated call from a calling entity at a server, the initiated call intended for a called entity, responsive to receiving the initiated call, initiating an application programming interface via the server to transmit first call content data to the calling entity and second call content data to the called entity, and responsive to receiving one or more confirmations that the first call content data and the second call content data were received, initiating a call service to establish a call session with the calling entity and the called entity.

An example method comprising receiving a plurality of categories of availability statuses, receiving a plurality of categories of different contact groups, identifying, for each contact, at least one contact group, receiving a plurality of rules for call handling, each of the plurality of rules being associated with at least one of the different availability statuses and at least one of the different contact groups, receiving a telephone call from a first caller, identifying a caller identifier of the first caller, determining a contact group of the first caller, determining a current availability status of the recipient, identifying an applicable rule based on the contact group of the first caller and the current availability status of the recipient, selecting an audio prompt based on the applicable rule, and presenting the audio prompt to the first caller based on the applicable rule, the audio prompt indicating a preference of communication.

A method of communicating a presence state for a group of users having user terminals relating to their presence in a virtual communication space provided by a communication server on a communication network. The virtual space provides a plurality of distinct communication modes referred to as activities that can be shared by all of the users of said group. The method includes associating each activity of the virtual space with a graphics icon representing the activity, the icon being for displaying via a graphics interface implemented by any activity sharing client application that is installed in each user terminal. A presence state is determined for each user of the group. For each of the activities, a graphical representation for the associated icon is determined as a function of the presence state for the users relative to the activity, enabling visual identification of user(s) participating in the activity.