Aspects are directed toward use of data communications server(s) and a Platform as a Service (PaaS) interface to provide remote services for endpoint devices of a plurality disparate client entities. In one example, an apparatus includes a computing server to provide data communications for a plurality of endpoint devices respectively associated with a plurality of disparate client entities according to and responsive to client-specific sets of control data. The apparatus also includes a processing circuit configured to adjust routing of the communications by the computing server, in response to call event data generated by the computing server, by generating the client-specific sets of control data for each client entity according to a respective set of directives.

A provider of a subscription-based online service provides use of the online service to an end-user of an organization. A tenant account request is received from an administrator of the organization to establish a tenant account and authorize the end-user to acquire a subscription for the end-user to use the online service directly from the provider thereof. A subscription request is then received from the end-user to acquire the subscription for the end-user to use the online service. An individual license to use the online service is then assigned to the end-user, where this license allows just the end-user to access and use the online service. This individual license is then provided to the end-user.

A method, system, and relevant apparatuses for selecting a Multimedia Ring Back Tone (MRBT) are disclosed. The method for selecting an MRBT includes: receiving a call request sent by a calling party, where the call request carries an MRBT type required by the calling party; sending the MRBT type required by the calling party to the MRBT server; obtaining MRBT information sent by an MRBT server, according to the MRBT type required by the calling party; and sending the MRBT information to the calling party. With the present invention, the calling party sends the required MRBT type, and the MRBT server provides the corresponding MRBT information for the calling party. Therefore, the calling party has an opportunity of selecting the MRBT type required by the calling party, and thus user experience is improved.

A communication system and method for displaying text captions corresponding to voice communications between an assisted user's mobile wireless device and a separate hearing user's device includes at least one communication component configured to enable the appliance to communicate with a relay, a display, and a processor operably coupled to the at least one communication component and the display. The processor is configured to enable the assisted user to establish an association between the appliance and the mobile device, receive text originating at the relay, the text corresponding to a transcript of the hearing user's voice signal originating at the hearing user's device, and cause text captions corresponding to the received text to be displayed on the display.

Systems, methods and computer program products for facilitating the provisioning of a single and multi-line virtual private branch exchange (PBX) including automated call distribution via a mobile device are described. In some implementations, the provisioning of the single and multi-line virtual PBX can be achieved using one or more unique provisioning interfaces. The unique provisioning interfaces can enable the setup and configuration of a virtual PBX service account instantaneously from any geographical location at any time. Changes made to the virtual PBX service account can be immediately reflected back (e.g., in real-time) to the system providing the core operating environment.

A system for integrating a telephone system and a computing system includes an interactive voice response (IVR) platform configured to: obtain a command based on an audio input from a user, determine a web application that corresponds to the command, determine a goal in the web application associated with the command, and obtain information indicating a shortest user interface path to the goal. The system includes a cobrowse client configured to receive a document object model (DOM) of a current state of the web application from a cobrowse session. The IVR platform is configured to, based on the DOM, determine a next user interface action along the shortest user interface path and generate a voice prompt for the user based on the next user interface action. The cobrowse client is configured to receive an updated DOM in response to execution by the user of the next user interface action.

A method for telephone interaction includes establishing a voice channel for voice calls with a telephone agent system, establishing a data channel with the telephone agent system if the telephone agent system is in a busy state, and acquiring information provided by the telephone agent system via the data channel. The information is associated with an entertainment service. The method further includes providing the entertainment service to a user based on the information.

An approach for coordinating a communication response is described. A response coordination platform determines delivery of a notification to at least one device associated with a user. The response coordination platform further determines, based on the delivery, messaging content, a user specified response time, or a combination thereof for generating a message for responding to the notification. The response coordination platform then generates, based on the response time, at least one instruction for triggering an alert, a communication session, or a combination thereof by the at least one device associated with the user, other devices associated with the user, a device that sent the notification, or a combination thereof.

Aspects are directed toward use of data communications server(s) and a Platform as a Service (PaaS) interface to provide remote services for endpoint devices of a plurality disparate client entities. In one example, an apparatus includes a computing server to provide data communications for a plurality of endpoint devices respectively associated with a plurality of disparate client entities according to and responsive to client-specific sets of control data. The apparatus also includes a processing circuit configured to adjust routing of the communications by the computing server, in response to call event data generated by the computing server, by generating the client-specific sets of control data for each client entity according to a respective set of directives.

In one embodiment, an internet telephony apparatus includes a network interface, connectable to a communication network, for sending and receiving internet telephony signals over the communication network. The apparatus further includes a telephone interface, connectable to an analog telephone device, for sending telephone control signals to the telephone device and receiving telephone control signals entered through a keypad of the telephone device. The apparatus further includes a controller operably coupled between the network interface and the telephone interface, the controller implementing a private internet telephony feature server for directing telephone calls, intended for the telephone device, received as internet telephony signals over the network interface and managing telephone services on behalf of the telephone device based on the telephone control signals received from the telephone device over the telephone interface.