A disclosed method includes receiving data inputs for a plurality of events including alarms, sensors, and mobile device emergency call and emergency alert related emergency data; determining event correlations based on the data inputs to generate a set of correlated events; determining emergency network dispatch rules for each correlated event based on event type; applying corresponding emergency network dispatch rules to each corresponding correlated event; and sending a dispatch recommendation to an emergency network entity for each correlated event based on application of the corresponding emergency network dispatch rules.

Novel tools and techniques are provided for implementing 911 or enhanced 911 (“E911”) address update. In various embodiments, in response to a trigger event, a computing system may determine whether E911 address data associated with a customer that is stored in an E911 database requires updating. If so, the computing system may update the E911 database with address data associated with the customer that has been validated or verified (if available). Where no validated or verified address associated with the customer is available, the computing system may send a message to the customer to provide updated 911 or E911 address data; may receive, from a user device associated with the customer via an API over a network(s) operated by the service provider, updated 911 or E911 address data from the customer; and may update the E911 database with the received updated 911 or E911 address data from the customer.

Described herein are systems, devices, methods, and media for facilitating communications between emergency service providers and low acuity emergency service providers and managing low acuity responses to emergencies.

A method and a system for improving emergency response time for mobile callers can be configured to take advantage of knowledge regarding numerous devices and their states of services they offer. Embodiments of the method and system can be adapted to optimize the selection of one or more alternative destinations for a caller who may be moving while also avoiding unnecessary call re-routings.

Device, system and method, for simplicity called Big Data 911™, which continuously sends GPS and other data to the cloud for storage and analysis, and Big Data automatically detects a vehicle crash and/or other emergency and immediately automatically calls 911 with crash information comprising the location, severity of the crash, etc. Victims, with their relevant medical records, are identified using onboard cameras and sensors or with medical information voluntarily linked via a phone app to the cloud. This medical data and GPS location ensures the optimum medical response during the crucial Golden Hour after the accident and that EMTs (Emergency Medical Technicians), police and other responders provide the optical medical treatment both en route to the hospital and once there. This includes AI or statistical information to expedite the ideal medical solution of the victim. This system could be used nationally or internationally as a person travels worldwide.

Location determination and telephone number distribution for emergency calls is enabled by a telephony system which maintains multiple pools of telephone numbers. Each pool corresponds to a different region such that the pools of telephone numbers are defined at the region-level rather than at the site-level. The telephony system determines the location of a calling device initiating an emergency call regardless of whether the calling device is at a known site. Based on the determined location of the calling device, one of the pools of telephone numbers which corresponds to that location is selected. The telephony system thereafter distributes a telephone number for the calling device to use for the emergency call from that selected pool of telephone numbers to facilitate an emergency call between the calling device and a local public safety answering point.

A gateway device includes a call handling equipment (CHE) listener interface, an Internet Protocol (IP) interface, a provisioning engine, and a message parsing engine. The CPE listener interface forms a communication channel with a CHE and receives call event data from the CHE. The IP interface communicates with a cloud-based processing system. The provisioning engine receives, from the cloud-based processing system via the IP interface, instructions for parsing data from a data output format of the CHE into a consistent data format of the cloud-based processing system. The message parsing engine parses the call event data received from the CHE via the CHE listener interface, and formats the call event data according to the consistent data format. The gateway device transmits the formatted call event data to the cloud-based processing system via the IP interface.

Methods, apparatuses, and/or articles of manufacture may be implemented to authenticate a subscriber of a communications device. The method may include receiving, via a server coupled to a network, a first signal that indicates a modification of one or more location descriptors corresponding to a communications device. The modification may occur in connection with receipt of the one or more location descriptors by an emergency services provider. The method may include storing a record of the modification of the one or more location descriptors in response to creation of one or more new location descriptors corresponding to a subscriber identifier, modification of one or more previously existing location descriptors corresponding to the subscriber identifier, or deletion of the subscriber identifier. The method may additionally include generating a second signal to form or update an electronic or digital identity of the communications device responsive to receiving the first signal.

The rescue priority determination device comprises a driving condition information obtainer, a location information obtainer, and a rescue priority determinator. The driving condition information obtainer and the location information obtainer respectively are configured to obtain driving condition information and location information of a vehicle that made an emergency call, and the rescue priority determinator comprises one or more processors that is configured to determine the rescue priority level for the vehicle that made the emergency call based on the driving condition information and the location information. The rescue priority determinator determines that the need for rescue for the vehicle that made the emergency call is high and raises the rescue priority level based on determining that the vehicle that made the emergency call is at a standstill and that the location information of the vehicle that made the emergency call has changed.

A data subscription system provides emergency event data to receiving systems. The data subscription system includes an event emitter and a distribution module. The event emitter receives event data describing an event in a computer-aided dispatch (CAD) system; the event is related to an emergency call. The event emitter identifies a subscription subscribed to the event based on a tenant identifier identifying a CAD tenant associated with the event, and adds a data message with the event data to a queue for the identified subscription. The distribution module retrieves the data message from the queue, transforms the data message based on one or more filtering or formatting rules, and transmits the transformed data message to a receiving system associated with the subscription.