Provided is an emergency dispatch command information management method capable of providing relevant emergency dispatch command information. The method includes: a step of receiving report input data from a reporter terminal; a step of generating reception input data of a recipient on the basis of the report input data; a step of generating first emergency dispatch command information on the basis of the reception input data; a step of detecting at least one second emergency dispatch command information relevant to the generated first emergency dispatch command information; and a step of transmitting the first and second emergency dispatch command information to a command receiver terminal.

Described herein are systems, devices, methods, and media for managing emergency communications providing data sharing amongst groups of devices, proxy calling by one communication device on behalf of another, and seamless data extraction from a communication device by first responders.

Methods and architectures for improving operation of 9-1-1 and other emergency services networks. Enriched data (e.g., text messages, videos, phase II location information, etc.) may be transmitted to a PSAP via a secondary communication channel (i.e., data), wherein the primary communication channel is a voice telephony trunk. Disclosed embodiments may increase the speed with which accurate location information is made available to improve call routing accuracy and decrease dispatch time. Some embodiments may also enable continued operation of legacy emergency services systems during and after transition to next generation systems.

A desktop agent configured to execute on a computer includes a web-application interface and an agent communication port. The web-application interface receives an application launch request for an emergency service application from a web-based application executing in a browser. The emergency service application has a plurality of application communication ports. The agent communication port transmits a launch message to a selected port of the plurality of application communication ports, the selected port selected based on the application launch request. The agent communication port receives, from the selected port, information collected by the emergency service application responsive to the launch message. The desktop agent is configured to transmit the information collected by the emergency service application to a cloud-based computer aided dispatch system.

Techniques are described for obtaining current location data for a non-traditional telephony endpoint for emergency calling purposes. An emergency services (ES) provider receives, from a telephony server responding to a telecommunication session establishment request from a telephony endpoint, a location registration request, the location registration request including telephony endpoint identification information. The ES provider may push a quick response (QR) code to the telephony endpoint, the QR code when scanned by a mobile device causes the mobile device to retrieve its current location data. The ES provider may then receive the current location data from the mobile device and store it and the telephony endpoint identification information for subsequent use should a 911 call be made from that telephony endpoint. The ES provider may then send the telephony server an authorization acknowledgement for the telecommunication session establishment request.

A system for providing roadside and emergency assistance to a vehicle includes a vehicle unit with several connectivity options. A user interface unit permits a user to request assistance and communicate with an emergency dispatcher and/or service provider. A server receives requests for assistance from the vehicle unit and relays information between the vehicle unit and a dispatcher or service provider to provide communication between the driver of the vehicle and the dispatcher or service provider. Alternatively, such as in an emergency (e.g. crash) situation, the server directly requests assistance to be sent to the vehicle.

A multi-display capture system receives user selections of two or more display areas, such as screens or application windows, generated by a computing device. The multi-display capture system simultaneously captures a video stream of each of the selected display areas. In another display area, the multi-display capture system outputs a combined display that includes each of the captured video streams. The user may select a video stream to enlarge, and the multi-display capture system enlarges the video streams while continuing to display the other video streams. The combined display may be shared with one or more other users.

A disclosed apparatus obtains emergency data for multiple device types from a plurality of emergency data sources and provides a jurisdictional map view to a plurality of emergency network entities, where each emergency network entity corresponds to a given geographic boundary. The jurisdictional map view corresponds to a respective emergency network entity's geographic boundary. The apparatus determines portions of the emergency data corresponding to emergencies occurring within each respective emergency network entity geographic boundary, and provides location indicators within each respective jurisdictional map view, with each location indicator corresponding to an emergency.

Methods and techniques are described for supporting location services for a user equipment (UE) in a Fifth Generation wireless network using a Location Management Function (LMF) based control plane (CP) location solution. The LMF serves as the main anchor point for location support instead of an Access and Mobility Management Function (AMF). The LMF may be in either a serving Public Land Mobile Network (PLMN) for a UE or in a Home PLMN for a roaming UE. The LMF may obtain location information for a UE via an AMF from a Next Generation Radio Access Network or the UE and may interact with a Gateway Mobile Location Center to receive location requests from and return location information to an external client. The LMF solution may be more efficient and require less implementation than an AMF based CP location solution.

A device, system and method for selecting calls for forwarding to a communication device is provided. An automated call-answering device answers a plurality of calls associated with an incident. The device assigns, to the plurality of calls, questions associated with the incident, each of the questions assigned to at least two of the plurality of calls. The device asks the questions on the plurality of calls, as assigned. The device receives answers to the questions. The device selects a call to be forwarded to a communication device operated by a human user, the call selected from a group of the plurality of calls where one or more consistent answers were received in response to a given question, the call further selected based on voice attributes of callers in the group of the plurality of calls. The device forwards, to the communication device, the call as selected.