A method comprising obtaining a phone number of a mobile device used by a user making an emergency call. The emergency call is conducted with a recipient through a first connection. The method also comprises transmitting a uniform resource locator (URL) to the mobile device through an electronic message. The electronic message is transmitted through a second connection using the phone number. The second connection is different from the first connection. The electronic message allows the user to click on the URL to access a web browser on the mobile device, instead of a full application on the mobile device, to establish a WebRTC (Web Real-Time Communication) session to transmit a real-time video stream from the mobile device. The URL is associated with the phone number of the mobile device. The method additionally comprises receiving the real-time video stream from the mobile device through the WebRTC session. The method further comprises sending the real-time video stream to the recipient for display on a screen of the recipient. The real-time video stream is associated with a unique identifier for the mobile. Other embodiments are described.

A system includes a processor configured to wirelessly receive crash indicia from a vehicle. The processor is also configured to access an occupant profile including medical data relating to an occupant of the vehicle, identify a public safety access point (PSAP), and send the medical data to the identified PSAP, in response to the crash indicia.

A system for optimizing communication between civilians and authorities. The system enables optimal routing of message delivery from civilians to different dispatchers. The system enables adaptive optimization of the delivery of such messages by continuously identifying data collected by an agent installed on a user device. The messages typically comprise one or more portions, such as data, call, multimedia, etc. The system further identifies the communication target to which the message is sent. The system then determines an optimal route for sending each of the portions of the message. According to an embodiment, the determination may further be made based on metadata associated with the location of the user device. Then, each portion of the message is sent to the communication target via the optimal route.

A system, method, and computer readable medium comprising instructions for providing temporary callback number for emergency calls is disclosed. A determination is made as to whether a restriction is imposed on a mobile user for incoming calls. A temporary callback number for the mobile user is generated if the restriction is imposed. A request for a callback to the mobile user comprising the temporary callback number is detected. The callback is routed to the mobile user using the temporary callback number.

A community safety system (CSS) including a notification management entity (NME) comprising servers, the NME communicatively coupled to multiple user devices and one or more administrator devices (collectively, registered user devices). The CSS includes a plurality of registered users, wherein registered users may share their own location, as well as sighting information about the location of a source of an emergency (e.g. a perpetrator) with the NME of the CSS. The NME may generate and provide display objects on a visualization interface of one or more users mobile devices displaying a map, the display objects indicative of user locations and/or emergency source location in the map displayed (e.g., in accordance with the map coordinate system).

A mobile emergency response network may be utilized to respond to emergencies. Emergency response resources may be selected and deployed through the use of network communications between user equipment and network elements. In an example configuration, a mobile emergency response network may receive emergency data, determine an emergency is occurring, determine a resource requirement for the emergency, identify a mobile device associated with a user who meets the resource requirement, and send a request to the mobile device.

To reduce the likelihood that test E911 calls will be improperly connected to a public safety access point (PSAP), while ensuring that mobile devices sold to consumers are correctly routed to a PSAP in an emergency, a system for automatically redirecting test E911 calls to an answering system is disclosed. An unstructured supplementary service data (USSD) node receives a first USSD message from a mobile device during E911 testing procedure at the mobile device. In response to identifying a first code in the first USSD message, the USSD node retrieves an identifier associated with the mobile device. The USSD node sends an instruction to a gateway mobile location center (GMLC) system to redirect E911 calls from the mobile device based on the retrieved identifier such that a subsequent E911 call placed by the mobile device is automatically rerouted by the GMLC to an answering line instead of a PSAP.

A system for notifying emergency services of a vehicular crash may (i) receive sensor data of a vehicular crash from at least one mobile device associated with a user; (ii) generate a scenario model of the vehicular crash based upon the received sensor data; (iii) store the scenario model; and/or (iv) transmit a message to one or more emergency services based upon the scenario model. As a result, the speed and accuracy of deploying emergency services to the vehicular crash location is increased. The system may also utilize vehicle occupant positional data, and internal and external sensor data to detect potential imminent vehicle collisions, take corrective actions, automatically engage autonomous or semi-autonomous vehicle features, and/or generate virtual reconstructions of the vehicle collision.

Described are techniques for determining an emergency event and associating label data with emergency communications to ensure that the emergency communications are provided with a greater quality and priority than non-emergency communications. When a quantity of communications associated with a network exceeds a threshold value, policy data may be generated and provided to network devices. The policy data may be configured to cause the network devices to transit communications associated with label data with high quality and connectivity. Correspondence between communications from the network and stored values indicative of emergency communications may be used to determine emergency communications from other data. Label data may be associated with the determined emergency communications to cause network devices to transit the communications in the manner indicated by the policy data.

An improved emergency response method and system are shown and described. A content-specified text field—such as a caller name field—an ALI database record for a communication device is updated to include information about a person experiencing an emergency and the emergency. A PSAP receiving an emergency services call from the communication device receives the caller name field on a terminal display and is thus informed about the emergency via a alphanumeric character communication rather than orally. A particular emergency may be assigned a code that is put in the caller name field. A PSAP operator receiving the emergency services call may then enter the code into an emergency services web interface to retrieve information about the emergency including service provider credentials, the person's medical condition, the person's medical records, real time physiologic data, treatment facility names, treatment facility types, a location of the emergency, a level of care, a videoconference web link, on-site personnel names, disaster information, and hazard information. The code can be transmitted to first responders and downstream medical professionals to enhance their ability to deliver emergency services. The system and method provide a means for legacy PSAPs to receive the benefits of Next Generation 911 systems without the infrastructure changes that would otherwise be required.