A method for text capture with matter association is provided. The method includes, responsive to a user entering telephone numbers of mobile text-enabled devices of other users to engage in a message exchange there among, receiving as a participating telephone number an additional message capturing phone number for a machine attended message capture dedicated smart phone used to perform non-participant message capture that has a message synchronizing control ID common with a remote message capture device. The method further includes receiving a matter number, wherein the message synchronizing control ID enables a message synchronization process to occur in correspondence with message capture between the smart phone and the remote device using the matter number. The method also includes capturing, by the remote device using the message synchronization process applied to the additional message capturing phone number of the smart phone, message content and metadata for messages of the message exchange.

A method for text capture with matter association is provided. The method includes, responsive to a user entering telephone numbers of mobile text-enabled devices of other users to engage in a message exchange there among, receiving as a participating telephone number an additional message capturing phone number for a machine attended message capture dedicated smart phone used to perform non-participant message capture that has a message synchronizing control ID common with a remote message capture device. The method further includes receiving a matter number, wherein the message synchronizing control ID enables a message synchronization process to occur in correspondence with message capture between the smart phone and the remote device using the matter number. The method also includes capturing, by the remote device using the message synchronization process applied to the additional message capturing phone number of the smart phone, message content and metadata for messages of the message exchange.

A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or a time-shifted mode and to seamlessly transition back and forth between the two modes; (iii) participate in multiple conversations either concurrently or simultaneously; (iv) archive the messages of conversations for later review or processing; and (v) persistently store media either created or received on the communication devices of users. The latter feature enables users to generate or review media when either disconnected from the network or network conditions are poor and to optimize the delivery of media over the network based on network conditions and the intention of the users participating in conversations.

A communication management system, a communication system, a communication control method, and a recording medium. The communication management system manages sharing of data between a plurality of communication terminals and transmits storage location information indicating a storage location of image data, the storage location information to be received by a first communication terminal of the plurality of communication terminals, receives a notice indicating a start of uploading of the image data to the storage location indicated by the storage location information, the notice transmitted by the first communication terminal, transmits the notice indicating the start of uploading of the image data, the notice to be received by a second communication terminal of the plurality of communication terminals, receives stroke data for reproducing a stroke image, the stroke data transmitted by the first communication terminal, and transmits the stroke data, the stroked data to be received by the second communication terminal.

Methods for providing contextual information about communication devices and/or services. Profile information indicating a user's communication devices and/or services is stored. When profile information or a message log is displayed, the user may identify a communication device and/or service. A query inquires whether the user would like contextual information. The contextual information may be obtained from a gateway in a data network or a telecommunications manager in a telecommunication network. The contextual information is displayed. Profile information about a user's communicating partner may be stored. When the user makes an effort to communicate with the partner, a check may be made of the partner's profile information for a preferred communication device and/or service. If the user does not have a communication device and/or service corresponding to that of the communicating partner, a query may inquire whether the user would like contextual information. If so, the contextual information is presented.

A method for text capture with matter association is provided. The method includes, responsive to a user entering telephone numbers of one or more mobile text-enabled devices of other users to engage in a message exchange therebetween, receiving as a participating telephone number an additional message capturing phone number for a message capture dedicated phone used for message capture that has a message synchronizing control ID common with a remote message capture device. The method further includes receiving a matter number dynamically specified for the message exchange. The ID enables a message synchronization process between the message capture dedicated phone and the remote message capture device using the matter number. The method also includes capturing, by the remote message capture device using the message synchronization process applied to the additional message capturing phone number of the message capture dedicated phone, message content and metadata for messages of the message exchange.

A transmission terminal transmits video data and display data of a screen shared with another transmission terminal to the other transmission terminal via a predetermined relay apparatus. The transmission terminal includes a storage unit that stores relay apparatus information of the relay apparatus to which the transmission terminal transmits the video data; a receive unit that receives the display data from an external input apparatus connected to the transmission terminal; and a transmitting unit that transmits the display data received by the receive unit to the relay apparatus indicated by the relay apparatus information stored in the storage unit.

Described herein is a system and method for capturing data associated with actions attempted by an automated agent. The system described herein captures data associated with the actions attempted by an automated agent during the messaging session between an automated agent and the user and present a summary of the actions in a messaging platform. In an embodiment, the automated agent uploads data associated with actions attempted during the messaging session to a server. The server captures the data associated with the actions and generates a description of each action that was attempted. The server generates a summary including the description of each action. The summary of the actions are rendered in the messaging platform.

A transmission terminal transmits video data and display data of a screen shared with another transmission terminal to the other transmission terminal via a predetermined relay apparatus. The transmission terminal includes a storage unit that stores relay apparatus information of the relay apparatus to which the transmission terminal transmits the video data; a receive unit that receives the display data from an external input apparatus connected to the transmission terminal; and a transmitting unit that transmits the display data received by the receive unit to the relay apparatus indicated by the relay apparatus information stored in the storage unit.

A communication management system, a communication system, a communication control method, and a recording medium. The communication management system manages sharing of data between a plurality of communication terminals and transmits storage location information indicating a storage location of image data, the storage location information to be received by a first communication terminal of the plurality of communication terminals, receives a notice indicating a start of uploading of the image data to the storage location indicated by the storage location information, the notice transmitted by the first communication terminal, transmits the notice indicating the start of uploading of the image data, the notice to be received by a second communication terminal of the plurality of communication terminals, receives stroke data for reproducing a stroke image, the stroke data transmitted by the first communication terminal, and transmits the stroke data, the stroked data to be received by the second communication terminal.