Systems and methods for extracting contact information from a message are described. A system can receive a message for a recipient, where the message originates from a message source having a first contact identifier (i.e., phone number, text address, etc.). The system can determine text data associated with the content of that message and process the text data to determine that the message refers to a second contact identifier that is different from the first contact identifier. The system may output the message to a recipient device (such as using text-to-speech, etc.) and may store an association between the message source and the second contact identifier. When the recipient speaks a command to reply to the first message or contact the message source, the system may determine the reply is intended for the message source and may route the reply using the second contact identifier included in the first message.

A shared device voicemail box can be accessed from a device that is an unauthenticated device without a user-specific security credential. The device obtains an image via a camera of the device and transmits a request to a server. The request includes a unique code based on the image. The device accesses the voicemail box based on an access grant received from the server. Using the obtained image, a non-registered user of a telephony system can access a secured voicemail box.

Systems and methods for remote communication with a legal professional is provided. The method includes sending, using a graphical user interface coupled to an electronic device of a user, a request for communication with the legal professional, wherein the request includes identifiable information about a user, and wherein the electronic device of the user includes a processor and a memory. The method further includes notifying the legal professional of the request and accepting the request, using a graphical user interface coupled to an electronic device of the legal professional, wherein the electronic device of the legal professional includes a processor and a memory. The method additionally includes sending identifiable information about the legal professional to the user and enabling communication between the user and the legal professional using sensors coupled to the electronic device of the user and sensors coupled to the electronic device of the legal professional.

A transmission terminal transmits video data and display data of a screen shared with another transmission terminal to the other transmission terminal via a predetermined relay apparatus. The transmission terminal includes a storage unit that stores relay apparatus information of the relay apparatus to which the transmission terminal transmits the video data; a receive unit that receives the display data from an external input apparatus connected to the transmission terminal; and a transmitting unit that transmits the display data received by the receive unit to the relay apparatus indicated by the relay apparatus information stored in the storage unit.

A device may receive real time audio data associated with a call between an agent and a customer, and may receive customer data identifying historical interactions with the customer. The device may receive chat data associated with the customer or interactive voice response (IVR) data associated with the customer, and may generate, based on the real time audio data, transcript data identifying a real time transcript of the call with the customer. The device may process the real time audio data, the customer data, the chat data or the IVR data, and the transcript data, with a machine learning model, to determine a customer intent and one or more actions to perform based on the customer intent; and may perform the one or more actions.

A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or a time-shifted mode and to seamlessly transition back and forth between the two modes; (iii) participate in multiple conversations either concurrently or simultaneously; (iv) archive the messages of conversations for later review or processing; and (v) persistently store media either created or received on the communication devices of users. The latter feature enables users to generate or review media when either disconnected from the network or network conditions are poor and to optimize the delivery of media over the network based on network conditions and the intention of the users participating in conversations.

Systems and techniques for transferring electronic data between users of a communications system by receiving, at an instant messaging host, a video file from a sender and intended for a recipient; authenticating the video file; and sending the video file to the intended recipient.

A method for communication includes establishing multiple communication links over a packet network between a server and plurality of client computers that are to participate in a video teleconference. The client computers may also create secondary communication links that function similarly to links between the server and client computers. The server receives from the client computers uplink audio packets and uplink video packets, which respectively contain audio and video data captured by each of the client computers. The server mixes the audio data from the uplink audio packets so as to create respective streams of mixed audio data for transmission to the client computers and transmits to the client computers downlink audio packets containing the respective streams of mixed audio data. The server relays the video data to the client computers in downlink video packets. The client computers receive and synchronize the video data with the mixed audio data.

A system and a method for sending information from a caller to a callee are disclosed. The method comprises receiving a connection request from a caller while the callee fails to receive a call from the caller. Post establishing a connection based on the connection request, a voice message is received from the caller. The voice message is translated into a text message using a speech to text translation technique. The speech to text translation technique is selected based on a processing power available with the system. Successively, the voice message is sent on the callee's phone.

A transmission terminal transmits video data and display data of a screen shared with another transmission terminal to the other transmission terminal via a predetermined relay apparatus. The transmission terminal includes a storage unit that stores relay apparatus information of the relay apparatus to which the transmission terminal transmits the video data; a receive unit that receives the display data from an external input apparatus connected to the transmission terminal; and a transmitting unit that transmits the display data received by the receive unit to the relay apparatus indicated by the relay apparatus information stored in the storage unit.