Enablement of a voice channel being established between an IoT device and a controller through the use of a voice-line service system.

Aspects of the subject disclosure may include, for example transcribing a voicemail message left by a call originator and intended for a call recipient. The resulting text is scheduled to be delivered as an SMS message to the call recipient. The source phone number in the SMS message is set to the call originator’s phone number so that the transcribed voicemail text appears in a messaging application’s conversation view between the call originator and the call recipient. Other embodiments are disclosed.

Aspects of the subject disclosure may include, for example transcribing a voicemail message left by a call originator and intended for a call recipient. The resulting text is scheduled to be delivered as an SMS message to the call recipient. The source phone number in the SMS message is set to the call originator’s phone number so that the transcribed voicemail text appears in a messaging application’s conversation view between the call originator and the call recipient. Other embodiments are disclosed.

A communication directed to a recipient is stored in a message box of the recipient. A forwardee is identified based on an analysis of the communication. A request is received to transmit the communication to the forwardee. The communication is forwarded to a message box of the forwardee.

Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution's requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means.

Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution's requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means.

A shared VM received from a telephone number is associated with a shared VM inbox that is accessible to a group of users including a first user and a second user. A request to assign a responsibility for the shared VM to the first user is received. Based on the request, a callback action usable to initiate a call to the telephone number is enabled for the first user, and the callback action is disabled for the second user and with respect to the shared VM. Based on an indication that the first user performed the callback action, a status associated with the shared VM is updated.

A shared VM received from a telephone number is associated with a shared VM inbox that is accessible to a group of users including a first user and a second user. A request to assign a responsibility for the shared VM to the first user is received. Based on the request, a callback action usable to initiate a call to the telephone number is enabled for the first user, and the callback action is disabled for the second user and with respect to the shared VM. Based on an indication that the first user performed the callback action, a status associated with the shared VM is updated.

Systems and methods for providing contextual based actions based on a natural language input are disclosed. The method comprises: receiving, on a media device, a natural language input; determining, based on the natural language input, a first context of the natural language input; and determining, based on the first context, a first action. a dynamic action button is generated and configured to be selected by a user to carry out an action, and in response to the user selecting the dynamic action button, the systems and methods describe carrying out the first action.

One example may include receiving a message with call data for a future call between a calling party and a called party, identifying a profile identifier from the call data identifying an enhanced call information profile associated with the calling party, and creating a call message header with a code object having the enhanced call information to include with a call message when placing the future call.