Methods and systems are disclosed for managing the communications and information resources of a user. Identity information relating to the user is received. The user's preference for withholding an incoming communication is obtained. An entry is created in a message log for the withheld communication. The user is not notified of receipt of the withheld communication, yet receipt of the withheld communication is logged in the message log.

The present disclosure relates to a pre-5.sup.th-Generation (5G) or 5G communication system to be provided for supporting higher data rates Beyond 4.sup.th-Generation (4G) communication system such as Long Term Evolution (LTE). Embodiments herein achieve a UE for managing a user plane operation in a wireless communication system. The UE includes a user plane management unit coupled to a memory and a processor. The user plane management unit is configured to receive a signaling message from a gNodeB. Further, the user plane management unit is configured to determine whether the signaling message includes control information comprising one of a PDCP re-establish indication and a security key change indication. Further, the user plane management unit is configured to perform the at least one operation for at least one data radio bearer based on the determination.

The present disclosure relates to a pre-5.sup.th-Generation (5G) or 5G communication system to be provided for supporting higher data rates Beyond 4.sup.th-Generation (4G) communication system such as Long Term Evolution (LTE). Embodiments herein achieve a UE for managing a user plane operation in a wireless communication system. The UE includes a user plane management unit coupled to a memory and a processor. The user plane management unit is configured to receive a signaling message from a gNodeB. Further, the user plane management unit is configured to determine whether the signaling message includes control information comprising one of a PDCP re-establish indication and a security key change indication. Further, the user plane management unit is configured to perform the at least one operation for at least one data radio bearer based on the determination.

A communication system comprises a communication device and a server system. The communication system obtains permission to perform a function related to the communication device from a user, performs a predetermined process of obtaining permission to perform a predetermined function from the user, if the predetermined function that the user does not permit the server system to perform is added as the function, performs the function that the user permits the server system to perform in advance, if an instruction for performing the function that the user permits the server system to perform in advance is inputted into a voice control device with a voice, after the predetermined process is performed and in a state where the permission to perform the predetermined function is not obtained from the user, and performs a process corresponding to the function.

A communication system comprises a communication device and a server system. The communication system obtains permission to perform a function related to the communication device from a user, performs a predetermined process of obtaining permission to perform a predetermined function from the user, if the predetermined function that the user does not permit the server system to perform is added as the function, performs the function that the user permits the server system to perform in advance, if an instruction for performing the function that the user permits the server system to perform in advance is inputted into a voice control device with a voice, after the predetermined process is performed and in a state where the permission to perform the predetermined function is not obtained from the user, and performs a process corresponding to the function.

A method for passive enrollment and identification of one or more speakers in an audio file includes automatically converting audio data to a format suitable for biometric processing, separating different channels present in the converted audio data separating speakers in the converted audio data, generating audio files specific to individual speakers in the converted audio data, iteratively grouping the audio files of individual speakers according to a predetermined matching criteria, creating biometric voice prints from the groups of audio files, and authenticating speakers in the biometric voice prints by comparing the biometric voice prints to entries in a biometric voice print database.

A method for passive enrollment and identification of a telephone caller to a called telephone number, comprising the steps of audio recording a telephone call; identifying and separating any multiple speakers on the telephone call and specifying a one of the multiple speakers; creating a net speech portion of the telephone call by trimming portions of audio recording from the beginning and end of the audio recording; processing the net speech portion against an existing Biometric Voice Print (BVP) database; creating a new BVP for the at least one of the multiple speakers if no match of the net speech portion against the BVP database is found in the processing step; comparing subsequent calls against the BVP, whether existing or created, to identify the at least one of the multiple speakers; and associating in a cluster all subsequent calls having voice prints matching the BVP.

A method for passive enrollment and identification of a telephone caller to a called telephone number, comprising the steps of audio recording a telephone call; identifying and separating any multiple speakers on the telephone call and specifying a one of the multiple speakers; creating a net speech portion of the telephone call by trimming portions of audio recording from the beginning and end of the audio recording; processing the net speech portion against an existing Biometric Voice Print (BVP) database; creating a new BVP for the at least one of the multiple speakers if no match of the net speech portion against the BVP database is found in the processing step; comparing subsequent calls against the BVP, whether existing or created, to identify the at least one of the multiple speakers; and associating in a cluster all subsequent calls having voice prints matching the BVP.

A computing system (204) includes a memory device (208) configured to store missing outcome instructions (218) and a processor (206) configured to execute the missing outcome instructions. The instructions cause the processor to: evaluate records stored on a storage device (114) of a call center (106) of a system (102), wherein the storage device is configured to store electronic records of calls from a user site (104) to the call center, and each record includes at least a situation attribute field and an outcome attribute field, identify records of the stored records which include, at least one of, a value in the situation attribute or case note text in a case note database, but no value in the outcome attribute, and impute an outcome to the outcome attribute field of each identified record using at least one of the situation attribute and the case note text to predict the missing outcome.

A computing system (204) includes a memory device (208) configured to store missing outcome instructions (218) and a processor (206) configured to execute the missing outcome instructions. The instructions cause the processor to: evaluate records stored on a storage device (114) of a call center (106) of a system (102), wherein the storage device is configured to store electronic records of calls from a user site (104) to the call center, and each record includes at least a situation attribute field and an outcome attribute field, identify records of the stored records which include, at least one of, a value in the situation attribute or case note text in a case note database, but no value in the outcome attribute, and impute an outcome to the outcome attribute field of each identified record using at least one of the situation attribute and the case note text to predict the missing outcome.